ceven

ClickSend

Triggers SMS, email, and physical mail campaigns based on CRM events and automates the routing of inbound messages into your support tickets.

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Why use Ceven?

  1. AI native ClickSend integration

    • Describe the outcome and Ceven picks the right ClickSend calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your ClickSend data, across all 166 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke ClickSend access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in ClickSend, when, and on whose behalf.
    • The agent pauses and asks when ClickSend is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach ClickSend.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every ClickSend action to support review and sign off.

Supported tools

Every action Ceven's agents can run on ClickSend, and when to use it.

Send SMS
Use this when you need to send a text message to one or more recipients. Supports up to 1000 messages per call.
Send MMS
Use this to send multimedia messages with image attachments to phone numbers.
Send Post Letter
Use this to send a PDF document as a physical letter via the postal service.
Create Contact List
Use this to organize contacts into a new list for targeted campaigns.
Add Contact to List
Use this to add a person to a specific list using their phone, email, or fax.
Create SMS Campaign
Use this to send bulk SMS messages to an existing contact list of up to 20000 people.
Create Inbound SMS Automation
Use this to set up a rule that triggers an action when a new SMS is received.
Get Account Usage
Pull usage statistics for a subaccount for a specific month and year.
Detect Address from PDF
Use this to parse a PDF or string to extract a structured mailing address.
Create SMS Template
Use this to save a standard message for reuse in future campaigns.
Remove Opted Out Contacts
Use this to clean a list by removing all contacts who have opted out.
Calculate SMS Price
Use this to estimate the cost of a campaign based on length and recipients.
Get Account Usage by Subaccount
Tool to retrieve account usage statistics by subaccount for a specific month and year. Use when you need to view usage breakdown across subaccounts for billing or monitoring purposes.
Send Account Activation Token
Tool to send an account activation token for verification. Use when you need to verify a new user account via SMS or other verification method.
Verify New Account
Tool to verify a new ClickSend account using an activation token. Use when you need to activate a newly created account with the token received during registration.
Calculate Post Letter Price
Tool to calculate the price for sending post letters without actually sending them. Use when you need to estimate the cost of postal letters before sending.
Calculate SMS Campaign Price
Tool to calculate the price for an SMS campaign before sending. Use when you need to estimate costs for an SMS campaign to a contact list. Pricing depends on the number of recipients, message length, and destination countries.
Create Email Delivery Receipt Automation
Tool to create an email delivery receipt automation rule in ClickSend. Use when you need to set up automated actions to trigger when email delivery receipts are received.
Create Inbound Fax Automation
Tool to create a new inbound fax automation rule in ClickSend. Use when you need to set up automated actions to trigger when inbound faxes are received.
Create Fax Delivery Receipt Automation
Tool to create a fax delivery receipt automation rule in ClickSend. Use when you need to set up automated actions to trigger when fax delivery receipts are received.
Create SMS Delivery Receipt Automation
Tool to create an SMS delivery receipt automation rule in ClickSend. Use when you need to set up automated actions to trigger when SMS delivery receipts are received.
Create Voice Delivery Receipt Automation
Tool to create a voice delivery receipt automation rule in ClickSend. Use when you need to set up automated actions to forward voice delivery receipts to a specified URL or email when voice messages are delivered.
Create Delivery Issue
Tool to create a delivery issue report in ClickSend. Use when you need to report problems with message delivery such as messages not being received or delivery failures.
Create Allowed Email Address
Tool to create an allowed email address for sending transactional emails. Use when you need to add a new sender email address to your ClickSend account. The address will need to be verified before it can be used for sending.
Get Allowed Email Addresses
Tool to retrieve list of allowed email addresses for sending transactional emails. Use when you need to view verified sender addresses configured in your ClickSend account.
Create Email Template from Master
Tool to create a new email template from an existing master template. Use when you need to create a custom email template based on a predefined master template.
Add Fax Delivery Receipt Webhook
Tool to add a webhook URL for fax delivery receipt notifications. Use when you need to configure an endpoint to receive real time fax delivery status updates.
Create Contact in List
Tool to create a new contact in a specific contact list in your ClickSend account. Use when you need to add a contact to a list. At least one of phone_number, email, or fax_number must be provided.
Send MMS Messages
Tool to send MMS messages with media attachments to recipients. Use when you need to send multimedia messages with images or media files to one or more phone numbers.
Send Direct Mail Campaign
Tool to create and send a direct mail campaign to specified locations. Use when you need to send physical mail pieces to targeted geographic areas. The campaign calculates pricing based on size, quantity, and target locations.

30 actions · scroll to see them all

Frequently asked questions

Ceven uses ClickSend webhooks to listen for incoming messages in real time. When a customer sends a text to your ClickSend number, the platform pushes a JSON payload to a Ceven endpoint. The agent then analyzes the message content, matches it to a user in your CRM via the phone number, and executes the next step in your workflow. This allows you to build interactive bots or automated ticketing systems where a simple text reply can update a project status or trigger a notification to a team member without anyone manually checking the ClickSend dashboard.
Yes. Ceven connects to the ClickSend postal API to send physical mail. You simply provide the PDF of the letter and the recipient address. If you have a raw address string, the agent can use the address detection tool to standardize it before sending. This is ideal for legal notices, welcome packets, or invoices that require a hard copy. Ceven tracks the request and can notify you once the letter has been processed for printing and mailing by the ClickSend facility.
ClickSend allows you to create up to 2000 separate contact lists per account. Within those lists, you can store a vast number of contacts, but the API has specific constraints on bulk uploads. Ceven manages these limits by batching contact additions and using the campaign tools for large scale sends. If you exceed the list count limit, the agent will notify you to merge existing lists or archive old ones to make room for new segments.
Ceven can call the price calculation tools before actually executing a send. For SMS, the cost varies based on the destination country and the number of segments in the message. For postal letters, the price depends on the page count and the destination region. The agent pulls these estimates and can pause the workflow for human approval if the estimated cost exceeds a budget threshold you set in the workflow settings, ensuring no surprise bills from large bulk sends.
Ceven monitors delivery receipts through the ClickSend automation tools. You can configure a workflow that triggers specifically on a delivery failure event. For example, if an SMS fails, the agent can automatically attempt to send an email or a voice message as a fallback. This ensures that critical communications always reach the recipient regardless of the channel. The agent logs the failure reason provided by ClickSend into your system of record for auditing purposes.
Yes, provided your ClickSend account and the destination country support custom sender IDs. Ceven can dynamically set the sender name or number based on the metadata of the record it is processing. However, be aware that some countries have strict regulations and require pre registration of sender IDs. If you attempt to send with an unauthorized ID in a restricted region, ClickSend will reject the request and Ceven will flag the error in your activity log.
Ceven can send MMS messages by passing the media URL to ClickSend. The agent handles the attachment process and ensures the image is in a supported format. This is useful for sending QR codes, product photos, or branded images. Keep in mind that MMS delivery depends on the recipient carrier and the specific device capabilities. Ceven tracks whether the media was delivered successfully or if it was downgraded to a standard SMS by the carrier.
Ceven leverages the built in opt out mechanisms of ClickSend. When a user replies with a keyword like STOP, ClickSend marks them as opted out. Ceven can then run a periodic cleanup workflow using the remove opted out contacts tool to ensure your internal lists stay synchronized with the ClickSend state. This prevents you from accidentally sending messages to people who have unsubscribed, which helps maintain your sender reputation and ensures compliance with communication laws.

Alternatives to ClickSend

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

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