Outcome SLAs

A buyer types the scope into the dashboard or sends an email to the procurement inbox. The intent reads category, geography, urgency, budget band, and any required certifications without a form.

The market scan returns ten or more qualified vendors filtered by certification and capacity for the customer's region.

The voice layer opens parallel calls with a configured persona, the exact scope, and the right follow-up questions for the category. Calls run simultaneously, not sequentially.

Each completed call produces a transcript plus a structured quote covering price, lead time, and terms. Failed callbacks queue for follow-up.

Every quote scores against the customer's historical pricing, the regional market, and the broader benchmark corpus. Red flags surface in the comparison memo.

The buyer sees the ranked list with full transcripts, the negotiation levers per vendor, and a one-click path to start the negotiation for the top option.

Bank, payroll, AP, and revenue subledgers stream from NetSuite, Sage Intacct, QuickBooks, or Xero through the standard authorization the controller already uses, into the close workspace.

Subledger balances match against the GL, variance explanations draft per line, and reconciling items needing human review surface against the prior period's pattern.

PO, receipt, and invoice reconcile on every payable, with email or voice follow-up queued for vendor exceptions instead of waiting on a clerk to chase them.

Suggested journal entries land in the close pack with full lineage to the source transaction, ready for the controller to review before posting.

The controller opens the dashboard to a complete reconciliation pack, flagged anomalies, drafted journal entries, and the variance memo, instead of starting from a blank spreadsheet.

On approval, journal entries post into the customer's ERP through the standard import. The audit log captures who approved what, when, against which source.

The manager fires the terminate call from the dashboard. The employee record flips to terminated and one revocation row per connected provider lands in the queue inside the same transaction.

Background workers drain the queue in parallel, with a database-level lock that lets multiple workers run without stepping on each other.

Each provider returns a risk summary describing what the user touched recently. Anything suspicious gates on a human approval. Anything clean ships through.

Workspace suspend, Slack deactivate, GitHub seat removal plus key revocation, Okta global token revocation, AWS sign-in disable plus key deactivation plus MFA detach, password-manager removal, and the rest of the connected catalog, all in parallel.

The dashboard streams live progress per system. Every system reads succeeded or awaiting approval, and the closing report is ready to download.

On rehire, the same fan-out walks the provider list in reverse and reconstitutes access in the order it was revoked.

The right onboarding template loads by role and location and produces the task list, with each task carrying a deadline and an owner.

The hire completes the federal W-4, the state-form lookup serves the right state withholding form, and bank verification runs through Plaid micro-deposits in parallel.

Workspace, Slack, GitHub, Okta, Microsoft 365, AWS, and the rest provision in parallel. Each completion ticks the matching task on the onboarding instance.

EasyPost buys the label and books pickup, I-9 section one is captured, E-Verify is queued where the state requires it, and any state-mandated training is assigned.

Every account is live, every credential lands in the hire's password manager vault, the equipment is in transit with a tracking number, and the onboarding instance is ninety-plus percent complete before the hire's first standup.