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Planyo Online Booking

Syncs every new reservation and resource update into your operations hub, automates customer confirmation messages, and monitors resource availability to prevent double bookings.

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Why use Ceven?

  1. AI native Planyo Online Booking integration

    • Describe the outcome and Ceven picks the right Planyo Online Booking calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your Planyo Online Booking data, across all 7 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke Planyo Online Booking access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in Planyo Online Booking, when, and on whose behalf.
    • The agent pauses and asks when Planyo Online Booking is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach Planyo Online Booking.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every Planyo Online Booking action to support review and sign off.

Supported tools

Every action Ceven's agents can run on Planyo Online Booking, and when to use it.

Add Reservation
Use this to create a new booking after you have confirmed the resource, timing, and customer contact details.
Add User
Create a new user account in Planyo. Use this to provision access for new staff members after gathering their details.
Get Add on List
Pull a list of available add ons for a specific resource or across the entire site to suggest upgrades to customers.
Get Coupon List
Retrieve all active coupons for a resource or the whole site to validate a discount code during booking.
Get Resource Availability
Check if a specific resource is free within a date and time range before attempting to create a reservation.
Get Resource Blackouts
Fetch all blackout periods for a resource to ensure no bookings are made during closed hours or maintenance.
Get Resource Reviews
Pull customer ratings and feedback for a specific resource ID to monitor quality of service.

7 actions · scroll to see them all

Frequently asked questions

Ceven prevents conflicts by running a Get Resource Availability call immediately before any Add Reservation action. The agent checks the requested time slot against existing bookings and any defined blackout periods. If a conflict is found, the agent does not proceed with the booking and instead suggests the next three available slots based on the Planyo availability grid. This ensures that you never double book a resource. The process happens in milliseconds, so the customer receives an accurate response in real time without any manual intervention from your staff. You can further refine this by setting specific buffer times in your Planyo settings which the agent will respect during the availability check.
Yes. Ceven can pull the full list of available coupons using the Get Coupon List tool. When a customer provides a code, the agent verifies it against the current Planyo list to ensure it is active and applicable to the specific resource being booked. If the coupon is valid, the agent applies it to the reservation. If it has expired or is not applicable, the agent can be programmed to suggest an alternative active promotion or notify the customer why the code was rejected. This removes the need for staff to manually verify discounts and ensures that your pricing rules are followed exactly as configured in your Planyo dashboard.
The agent uses the Get Resource Blackouts tool to identify all periods where a resource is intentionally unavailable. Before the agent confirms any date with a user, it cross references the request against these blackout windows. If a user requests a date that falls within a blackout period, the agent will inform them that the resource is unavailable for those specific dates and will offer the nearest open dates. This prevents the frustration of a user selecting a date only to be told later that it is blocked. It is a proactive way to manage maintenance windows or holiday closures without manually updating every customer communication.
Ceven can enhance the booking experience by using the Get Add on List tool. As the agent gathers reservation details, it can identify which add ons are available for the chosen resource and offer them to the customer as upgrades. For example, if a guest books a room, the agent can suggest a breakfast package or late check out if those add ons exist in Planyo. Once the customer agrees, the agent includes these add ons in the Add Reservation call. This increases your average order value by ensuring that every guest is aware of the extra services you offer without requiring a manual sales pitch.
One specific quirk of the Planyo API is the way it handles pagination and rate limits on larger resource lists. If your business manages hundreds of resources, some Get calls may return partial data if the request is not properly paginated. Ceven handles this by automatically walking the pagination cursors to ensure you get the full data set. However, users should be aware that Planyo imposes a request rate limit on their API endpoints to prevent server overload. If an agent triggers too many simultaneous requests, Planyo may return a 429 error. Ceven manages this by implementing an exponential backoff strategy, meaning it will pause and retry the request until it succeeds.
Yes, the agent can use the Add User tool to create new accounts within Planyo. This is particularly useful for businesses with high staff turnover or seasonal employees. You can set up a workflow where a new hire form in your HR system triggers Ceven to create the corresponding user in Planyo. The agent gathers the necessary user details and pushes them to the API, ensuring that new staff have the access they need from day one. You can then manage their specific permissions and roles within the Planyo dashboard to ensure they only see the resources and schedules relevant to their specific job function.
The agent uses the Get Resource Reviews tool to pull ratings and feedback for your specific resources. This data can be used in several ways. For instance, the agent can be programmed to alert a manager via Slack if a resource receives a review below three stars. Alternatively, the agent can use high ratings as social proof during the booking process, telling a potential customer that a specific resource is highly rated by other guests. By turning static reviews into actionable data, Ceven helps you identify which resources are performing well and which ones might need maintenance or staff retraining to improve the guest experience.
While Planyo has its own internal calendar, Ceven acts as the bridge to other tools. By monitoring the Add Reservation and availability endpoints, Ceven can mirror every Planyo event to Google Calendar, Outlook, or a custom internal database. When a reservation is created in Planyo, the agent triggers a write action in your other calendar tool. If a reservation is canceled or moved in Planyo, the agent detects the change and updates the external calendar accordingly. This ensures that your entire team has a single source of truth for scheduling, regardless of which application they prefer to use for their daily planning.

Alternatives to Planyo Online Booking

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

Calendly logoCalendlyAcuity Scheduling logoAcuity SchedulingSimplyBook.me logoSimplyBook.me

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