ceven

RepairShopr

Syncs every service ticket, customer asset, and invoice into your operational workflows to automate scheduling and billing.

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Why use Ceven?

  1. AI native RepairShopr integration

    • Describe the outcome and Ceven picks the right RepairShopr calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your RepairShopr data, across all 147 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke RepairShopr access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in RepairShopr, when, and on whose behalf.
    • The agent pauses and asks when RepairShopr is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach RepairShopr.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every RepairShopr action to support review and sign off.

Supported tools

Every action Ceven's agents can run on RepairShopr, and when to use it.

Create customer
Use this when you need to add a new customer record with their contact details to the system.
Create asset
Use this to register a specific device or piece of hardware under a customer record.
Create ticket
Use this to open a new service ticket for a repair or maintenance request.
Get ticket
Pull full details of a specific ticket by its ID to check status or notes.
Create appointment
Use this to book a time slot for a customer visit after gathering the date and summary.
Get appointments
Pull a list of scheduled appointments filtered by date range or user.
Create invoice
Use this to bill a customer for services and parts after a repair is finished.
Get invoices
Pull a paginated list of invoices filtered by payment status or ticket association.
Create payment
Use this to record a payment against an existing invoice.
Create lead
Use this to add a potential customer to the system before they become a paying client.
Get products
Search or filter the product catalog to find parts or items for a ticket.
Create product
Use this to add a new item or part to the inventory catalog with price and details.
Delete Appointment
Tool to delete a specific appointment by its id. use when an appointment is canceled and needs removal permanently.
Delete Customer
Tool to delete a specific customer by id. use after confirming the customer id when you need to remove a customer record permanently.
Delete Estimate
Tool to delete a specific estimate by id. use when you need to remove an estimate record permanently.
Delete Invoice
Tool to delete a specific invoice by id. use when you need to remove an invoice permanently after confirming it's no longer needed. ensure no dependent records require it before running.
Get Appointment
Tool to retrieve details of a specific appointment by its id. use when you need exact details of an appointment by id.
Get Asset
Tool to retrieve details of a specific asset by its id. use when you need to confirm asset details after obtaining its id. requires assets - view details permission.
Get Assets
Tool to retrieve a paginated list of assets. use when you need to list or search assets by snmp status, customer, asset type, or query after authenticating. returns 25 items per page.
Get Case Attachments
Tool to retrieve attachments for a specific service case. use when you need to list all files attached to a case.
Get Contacts
Tool to retrieve a paginated list of contacts. use when you need to fetch contacts optionally filtered by customer. returns up to 25 contacts per page.
Get Customer
Tool to retrieve details of a specific customer by id. use after confirming the customer exists. example: "get customer details for id 123".
Get Customers
Tool to retrieve a list of customers. use when you need to search or filter customers with pagination. returns up to 25 results per page.
Get Employee Time Clock
Tool to retrieve the last time clock entry for a specific user. use when needing the most recent clock in/out. example: "get the latest time clock entry for user 5".
Get Estimate
Tool to retrieve details of a specific estimate by id. use when you need exact details of an estimate by id.
Get Estimates
Tool to retrieve a list of estimates. use when you need to list or filter estimates by customer or paginate results after authentication.
Get Invoice
Tool to retrieve details of a specific invoice by id. use after confirming the invoice exists. example: "get invoice details for id 456".
Get Lead
Tool to retrieve details of a specific lead by its id. use when you need to inspect a single lead after obtaining its id. example: "get lead details for id 123".
Get Leads
Tool to retrieve a paginated list of leads. use when you need to browse or filter potential customers. returns up to 25 leads per page.
Get Payment
Tool to retrieve details of a specific payment by id. use after obtaining the payment id. example: "get payment details for id 123".

30 actions · scroll to see them all

Frequently asked questions

Ceven operates based on the permissions assigned to the API key used during connection. If the user account associated with the key does not have the assets view details permission, the agent will not be able to retrieve specific asset information. You should ensure the connecting user has administrative or manager level access if you want the agent to handle invoicing and payment recording. If you notice the agent cannot perform a specific action, check the user role settings within the RepairShopr dashboard to ensure the required permission is enabled for that specific API user.
Yes. You can build a workflow where the agent monitors a lead list and triggers a create customer action once certain criteria are met. For example, when a lead responds to an email or agrees to a quote, Ceven can pull the lead details and create a full customer record. This avoids double entry and ensures that all initial communication from the lead phase is preserved. The agent can then immediately create a first service ticket or appointment to keep the momentum moving forward without manual intervention.
Ceven handles invoices on an individual basis using the specific invoice ID. To perform batch updates, the agent first runs a get invoices call to retrieve a list of all records matching your criteria, such as all unpaid invoices from last month. It then iterates through that list, performing the necessary update or payment action for each record one by one. While this happens in the background, it ensures that every invoice is updated correctly according to its specific state and linked ticket.
RepairShopr enforces rate limits to ensure system stability, which can vary based on your account tier. If a workflow triggers a high volume of requests in a very short window, you may encounter a 429 Too Many Requests error. Ceven handles this by implementing an exponential backoff strategy, meaning the agent will automatically pause and retry the request after a short delay. For most shop operations, this is invisible, but for massive data migrations, you may notice a slight slowdown as the agent respects these limits.
Absolutely. Ceven can pull asset details from RepairShopr and push them into a separate data warehouse or a customer portal. For instance, when a new asset is created in RepairShopr, the agent can automatically update a record in your CRM or notify a vendor for warranty registration. Because Ceven acts as the orchestration layer, you can map the asset ID and serial number across multiple systems to ensure you have a single source of truth for every device you service.
The agent can use the get product categories tool to understand how your inventory is organized. When creating a new product or searching for a part, Ceven can filter by the category ID to ensure it is interacting with the correct group of items. This is particularly useful for shops that carry both hardware and software licenses, as the agent can separate these categories to apply different billing rules or tax codes during the invoice generation process.
Yes. By using the create appointment and get appointments tools, Ceven can act as a virtual dispatcher. It can look for open slots in the schedule and book appointments based on customer requests coming in through email or chat. The agent can also monitor for canceled appointments and immediately notify the technician or offer the open slot to another customer on a waiting list. This keeps your shop capacity high and reduces the time spent on the phone coordinating schedules.
Yes, Ceven can perform delete actions for appointments, customers, estimates, and invoices. However, we strongly recommend building a confirmation step into your workflow for these actions. For example, you can configure the agent to send a Slack message asking for approval before it permanently removes a customer record. Once confirmed, the agent calls the delete tool using the specific ID. Be aware that deleting an invoice may leave orphaned payment records if they are not handled first.

Alternatives to RepairShopr

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

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