ceven

Shopify

Brings live order, customer, and inventory data into the agent layer so support replies with full context, ops catches low stock early, and finance reconciles payouts without copying CSVs.

Try Shopify in Ceven

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Why use Ceven?

  1. AI native Shopify integration

    • Describe the outcome and Ceven picks the right Shopify calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your Shopify data, across all 361 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke Shopify access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in Shopify, when, and on whose behalf.
    • The agent pauses and asks when Shopify is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach Shopify.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every Shopify action to support review and sign off.

Supported tools

Every action Ceven's agents can run on Shopify, and when to use it.

List orders
Pull recent orders with filter by status, channel, or fulfillment state. Drives daily ops standups and the support agent's 'recent activity' lookups.
Get order
Fetch one order with line items, shipping address, customer history, and current fulfillment + refund state. Always the first call in a support-side workflow.
Update order
Edit an order's notes, tags, or custom attributes. Used to mark orders as 'fraud review', 'VIP', or 'replacement shipment' from agent-driven flags.
Refund order
Issue a full or partial refund against an order's line items, optionally restocking inventory. Common path: customer complaint resolution after the support agent gathered evidence.
List products
Pull products with variant, inventory, and pricing data. Used by the merchandising agent to find SKUs matching a vendor price-change email or to spot-check site-wide pricing.
Update product
Change a product's price, inventory commitment, or descriptive copy. Most-used write action, vendor cost changes, promo activation, copy updates from marketing.
Create product
Add a new product with variants and inventory levels, typically wired into a PIM or vendor-onboarding flow.
Update inventory level
Adjust on-hand quantity at a specific location. Used by warehouse-cycle-count workflows and the manual-fix flow when a vendor ships short.
List customers
Search customers by email, total spend, last order date, or tag. Drives VIP tagging, win-back batches, and the 'why did this customer email us' lookup.
Get customer
Pull one customer's order history, lifetime value, addresses on file, and tags. Always loaded into the support agent's context before drafting any reply.
Create fulfillment
Mark line items as fulfilled with a tracking number and carrier. Wires the warehouse-management system's shipping confirmation into Shopify so the customer gets the shipped email.
List discounts
Pull active and scheduled discount codes with usage limits and current redemption counts. Used to spot-check promo health mid-campaign.
Create discount code
Mint a single-use or limited-redemption discount, typically in service of a goodwill credit or a support resolution.
List abandoned checkouts
Pull checkouts that didn't complete in the last 24-72 hours with the customer's email and cart. Feeds the recovery-email workflow.
Webhook: orders/create
Fires on every new order. Routes into the ops Slack channel for >$1,000 orders and into the fraud-review queue when address and IP geo disagree.
Webhook: inventory_levels/update
Fires when stock crosses a threshold. Triggers a campaign-pause workflow if the SKU has an active ad and inventory drops below the 7-day burn rate.

16 actions · scroll to see them all

Frequently asked questions

Any Shopify tier, Basic, Shopify, Advanced, or Plus, supports the Ceven integration. The Admin API surface Ceven uses is identical across tiers. The only Plus-only feature is the multi-store organization view; on lower tiers, you connect each store separately. There's no add-on app fee from Shopify for installing Ceven, and the integration uses the standard public-app OAuth flow rather than custom-app credentials, so you don't need a Shopify Partners account or any developer setup.
Yes. Each Shopify store connects independently, when you click Connect on the Shopify card a second time, Ceven prompts for the second store's domain and runs a fresh OAuth flow. Both connections live side by side in your workspace and workflows can reference either by store name. The cleanest pattern is one Ceven workspace per business with all your stores connected, so the agent can answer cross-store questions like 'which products are out of stock on either site this morning'. For brands running more than 5 stores, talk to support about the multi-store dashboard.
Ceven reads the state apps write, discount codes minted by a loyalty app, custom fields written by a subscription app, fulfillment statuses set by a 3PL app, but Ceven doesn't directly call other apps' endpoints. If a workflow needs an action that's only available through another app's API, connect that app to Ceven separately (most major ones have their own toolkit). Shopify Functions you've custom-deployed run server-side and Ceven sees their results in the order/checkout data, not their source code.
Shopify's webhook delivery is usually under 2 seconds from the in-store event to Ceven's intake, and Ceven processes most events into the agent workflow within an additional 1-3 seconds. There's no guaranteed SLA, Shopify themselves only commit to 'eventual', and during their peak load windows (BFCM, big drops) latency can stretch to 30+ seconds. Workflows that absolutely need real-time should poll instead of relying on webhooks, but for the 99% of ops use cases, order routing, inventory alerts, fraud review, webhooks are the right primitive.
Per-store. Shopify rate limits are scoped to each store's API client, so connecting multiple Ceven workspaces to the same store will compete for the same rate-limit budget. Within a single workspace, Ceven's token-bucket scheduler ensures no single workflow exhausts the limit before others get a fair share. If you see 'Shopify throttled' errors during a heavy migration or bulk update, batch the workflow with explicit pagination, Ceven will not auto-batch a single prompt that asks for unbounded volume.
Both. After connect, Ceven backfills the last 60 days of orders, customers, and inventory snapshots into the workflow context so your first prompts work against real data. Webhook subscriptions for future events fire immediately on connect. If you need a longer backfill for a one-time analysis, run a paginated list-orders workflow with the date range you need, Shopify's pagination handles up to 250 records per page and Ceven walks the cursor for you. For very large stores (1M+ orders), expect a multi-minute backfill and a progress indicator in the integration's status page.

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Alternatives to Shopify

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

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Plug Ceven on top of the tools you already run. Connect Shopify and the rest of your stack, describe the outcome, and its agents handle the work end to end, days of it in minutes.

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