Agentic workflow
A defined business process in which one or more steps are handled by an AI agent making decisions or taking actions, interleaved with deterministic automation.
In more detail
An agentic workflow sits between a rigid automation and a fully open-ended agent. The overall process has a shape (the steps, the branches, the approvals), and within that shape certain steps are handled by a model that reads unstructured input, decides, or drafts. The structure keeps the process reliable; the AI steps handle the parts a fixed script could not.
This blend is what makes automation practical for messy, real-world processes. Pure rule-based flows break on variance; fully autonomous agents are hard to trust with consequential actions. Putting AI steps inside a bounded workflow captures the flexibility of the model while keeping the guardrails, ordering, and approvals of a defined process.
Where this shows up at Ceven
The agentic workflow is Ceven's core object. You describe the outcome in plain language, Ceven assembles the process with AI steps for judgment and connector steps for action, and human-approval gates sit at the consequential points. It runs across 1,000+ tools with the whole run recorded in the audit trail.