Knowledge base
A curated, structured store of an organization's reference material, such as help articles, policies, and documentation, used as a trusted source for answers.
In more detail
A knowledge base collects the reference material an organization relies on: help articles, internal policies, product documentation, and standard answers. Historically it served human readers through search and browse. Increasingly it also serves as the trusted corpus that AI systems retrieve from to answer questions accurately.
The value of a knowledge base to AI is only as good as its content. Retrieval can only surface what exists and is current; stale, contradictory, or missing articles produce stale, contradictory, or missing answers. Maintaining the knowledge base is therefore part of maintaining any AI that depends on it.
Where this shows up at Ceven
Ceven can ground workflow steps in a customer's knowledge base so answers, drafts, and decisions draw on the organization's own trusted material rather than model memory alone. For support-style workflows, that means a reply is anchored in the real help content, with the retrieval and reasoning captured in the audit trail.