Shadow IT
Software, services, or devices used inside an organization without the IT team's knowledge or approval.
In more detail
Shadow IT happens because end users have a problem and the sanctioned tooling does not solve it well enough. The user signs up for an alternative, often paid by personal credit card or expensed without categorization. The sanctioned tools and the shadow tools accumulate side by side.
The risks are real but understated. Data leaves the customer's perimeter, accounts are not provisioned through the IDP, offboarding does not reach them, and the customer pays twice for overlapping capability.
Where this shows up at Ceven
Ceven's SaaS spend visibility joins SSO, card data, and the ERP to surface the shadow IT footprint. The agent drafts the consolidation memo to the IT lead with the rightsizing flags attached. Bringing shadow tools into the sanctioned set or retiring them happens through the standard procurement workflow.