AI agents for telecom & isps
AI agents alongside Sonar and Powercode. Install coordination, provisioning follow-up, and billing triage keep subscribers connected and churn down.
Systems of record this works alongside
Starter workflows
Service-order coordination
Coordinate the install from order to activation, schedule the truck roll, confirm with the subscriber, and track the order to completion in Sonar or Powercode, so installs happen on time and the schedule stays tight.
Provisioning and activation follow-up
Track provisioning steps to activation, chase the ones that stall, and flag the orders at risk of a delayed turn-up, so a new subscriber gets connected on the promised date.
Billing dispute triage
Read the inbound billing question, pull the account and usage detail, draft the explanation or the correction, and route genuine disputes to a human, so routine billing questions resolve fast without a support queue backing up.
Churn-risk and win-back outreach
Surface subscribers showing churn signals like outages, downgrades, or missed payments, draft the retention outreach, and route the save offer for approval, protecting the subscriber base.
Subscribers are won on installs and lost on service
A regional ISP or telecom operator wins subscribers with a clean install experience and loses them to provisioning delays and billing frustration, and both the install coordination and the support load fall on a lean operations team. Ceven runs that layer around Sonar, Powercode, or the operator's OSS and CRM, so the team keeps installs on schedule and support queues short. The billing and provisioning systems stay the record; Ceven coordinates and drafts around them, all logged.
Installs that actually happen on the promised date
The first impression a subscriber gets is the install, and a missed or delayed truck roll starts the relationship on a sour note. Ceven coordinates the order from booking to activation, schedules and confirms the install, tracks provisioning to turn-up, and flags the orders at risk of slipping, so the operator hits the promised date. The field and provisioning decisions stay with the team; Ceven keeps the order moving and everyone informed.
Retention before the subscriber has already left
Churn signals, repeated outages, a downgrade, a missed payment, are visible before a subscriber cancels, but a lean team rarely has the bandwidth to act on them proactively. Ceven surfaces the at-risk accounts, drafts the retention outreach, and routes any save offer for approval, so the operator intervenes before the cancellation call. The retention decision stays with the team; Ceven makes sure the risk surfaces in time to do something about it.
Frequently asked
Does the agent change network configuration?
No. It coordinates orders, tracks provisioning, and drafts communications. Network and provisioning changes stay with the operator's engineers and systems.
Does this work with Sonar and Powercode?
Yes, both on the standard adapter, along with Salesforce and NetSuite. Ceven reads order, provisioning, and billing data and drafts around the operator's systems.
Can it handle billing questions from subscribers?
Yes for routine questions, with a drafted explanation or correction pulled from the account detail. Genuine disputes and credits route to a human for approval.
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