How to Migrate from Voiceflow to Ceven
Voiceflow is a platform designed for teams to create, deploy, and manage AI customer-experience agents across various channels. Ceven, on the other hand, is an AI workflow automation platform that connects to over 1,000 tools, runs end-to-end workflows on a schedule, and can build & host no-code pages/apps.
This guide will walk you through the process of migrating your AI customer-experience workflows from Voiceflow to Ceven. Note that this process involves rebuilding your workflows and re-authorizing the same connected apps, as there is no automatic import feature.
Migrate from Voiceflow to Ceven in 7 steps
Inventory Your Workflows
Begin by identifying all the customer-experience workflows you have built in Voiceflow. List them by desired outcome, such as lead qualification, customer support, or sales follow-ups. This will give you a clear picture of what needs to be rebuilt in Ceven.
Connect the Same Apps in Ceven
Ceven integrates with over 1,000 tools, so you can connect the same apps you were using in Voiceflow. This includes CRM systems, email platforms, and other customer interaction tools.
Describe the Outcome to Rebuild
Instead of recreating your Voiceflow workflows one-for-one, focus on the desired outcomes. This may result in fewer, more capable workflows in Ceven. For example, a lead qualification workflow in Voiceflow might become a multi-step lead enrichment and qualification workflow in Ceven.
Add AI Steps and Approval Gates
Leverage Ceven's AI capabilities to enhance your workflows. Add AI steps for tasks like data enrichment, sentiment analysis, or predictive analytics. Use human-approval gates to ensure critical decisions are reviewed by a human before execution, especially on writes to systems of record.
Validate in Parallel
Run both Voiceflow and Ceven workflows in parallel on real data. This allows you to validate that Ceven is performing as expected without disrupting your current operations. Ensure all data is synced and that the workflows are functioning correctly.
Schedule and Cut Over
Once you are confident that the workflows in Ceven are working correctly, schedule a cutover date. Ensure all stakeholders are informed and prepare for any potential issues during the transition. After the cutover, monitor the workflows closely to ensure a smooth transition.
Review and Optimize
After the migration, review the performance of your Ceven workflows. Look for areas where you can optimize or further enhance the workflows using Ceven's features. Continuously monitor and improve your workflows to ensure they meet your business needs.
Why Teams Switch from Voiceflow to Ceven
Teams often switch from Voiceflow to Ceven to take advantage of Ceven's broader range of automation capabilities. While Voiceflow excels in creating and managing AI customer-experience agents, Ceven offers more comprehensive workflow automation, including AI steps and human-approval gates. This allows teams to automate not just customer interactions but also the broader business processes that support them.
Ceven's ability to connect to over 1,000 tools and run end-to-end workflows on a schedule provides a more integrated and flexible automation solution. Teams can consolidate multiple workflows into fewer, more capable processes, reducing complexity and improving efficiency.
What Moves Over and What Doesn't
The primary migration involves rebuilding your AI customer-experience workflows in Ceven. This means you will need to re-authorize the same connected apps and describe the outcomes you want to achieve. The actual data and configurations from Voiceflow do not transfer automatically, as Ceven is focused on automating the processes around your customer interactions, not replacing them.
What does move over are the workflows and processes you rebuild in Ceven. This includes any AI steps, human-approval gates, and integrations with other tools. The workflows in Ceven will be more flexible and capable, allowing for greater customization and automation.
Avoiding the Common Pitfalls
One common pitfall is trying to recreate your Voiceflow workflows one-for-one in Ceven. Instead, focus on the desired outcomes and use Ceven's capabilities to build more efficient and effective workflows. Another pitfall is not running both systems in parallel during the migration. This ensures that you can validate the Ceven workflows without disrupting your current operations.
It's also important to ensure that all stakeholders are informed and prepared for the cutover. Communicate the benefits of the new workflows and provide training if necessary. Lastly, monitor the workflows closely after the cutover to ensure a smooth transition and address any potential issues promptly.
Frequently asked
Can Ceven automatically import my workflows from Voiceflow?
No, Ceven does not offer an automatic import feature. Migrating from Voiceflow to Ceven involves rebuilding your workflows, which often results in fewer, more capable workflows. This process allows you to optimize and enhance your automation processes.
Will I need to reconfigure all my integrations in Ceven?
Yes, you will need to reconfigure your integrations in Ceven. However, Ceven connects to over 1,000 tools, so you can easily reconnect the same apps you were using in Voiceflow. This includes CRM systems, email platforms, and other customer interaction tools.
How can I ensure a smooth transition during the migration?
To ensure a smooth transition, run both Voiceflow and Ceven workflows in parallel on real data. This allows you to validate that Ceven is performing as expected without disrupting your current operations. Ensure all data is synced and that the workflows are functioning correctly before scheduling a cutover date.