ceven

Callpage

Syncs website callback leads into your CRM, manages manager availability based on calendar events, and updates widget settings in real time to match your current sales capacity.

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Why use Ceven?

  1. AI native Callpage integration

    • Describe the outcome and Ceven picks the right Callpage calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your Callpage data, across all 26 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke Callpage access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in Callpage, when, and on whose behalf.
    • The agent pauses and asks when Callpage is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach Callpage.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every Callpage action to support review and sign off.

Supported tools

Every action Ceven's agents can run on Callpage, and when to use it.

Get All Managers
Pull a paginated list of managers assigned to a specific widget. Use this to audit who is currently handling callbacks.
Get All SMS Messages
Retrieve all default and custom SMS templates for a widget to verify the messaging sent to visitors.
Get All Users
Pull a list of all users in the account to synchronize identity records with an external directory.
Get All Widgets
List all active and inactive widgets across the account to identify which pages are capturing leads.
Get API Root
Verify connectivity and retrieve the initial API greeting to ensure the integration is active.
Get Manager Status Statistics
Pull summary counts of enabled and disabled managers for a specific widget to assess coverage.
Get SMS Statistics
Retrieve summary counts of SMS messages sent for a given widget to track engagement.
Get Widget
Pull the complete configuration and settings for a specific widget by its ID.
Get Widget Status Statistics
Retrieve counts of enabled versus disabled widgets to monitor platform health.
Create Voice Message
Set a custom voice greeting for managers or visitors. Use this to update holiday or after hours messaging.
Create Widget
Deploy a new callback widget and retrieve the ID for installation on a specific landing page.
Delete Widget by Id
Permanently remove a widget from the account after verifying the ID.
Reset SMS
Restore all SMS templates to system defaults for a specific widget.
Reset Voice Messages
Clear custom voice recordings and revert to the default system greetings for a widget.
Update Manager
Modify a manager record to change their availability or update their business hours.
Update Widget
Change the URL, description, language, or enabled state of an existing widget.
Widget Call or Schedule
Tool to initiate or schedule a call via widget. use when you need to call immediately or schedule at the first available timeslot through a widget.

17 actions · scroll to see them all

Frequently asked questions

Ceven interacts with the CallPage API to update manager states in real time. When a manager marks themselves as unavailable in your internal calendar or a shift ends, Ceven calls the Update Manager action to disable that user within the specific CallPage widget. This ensures that visitors are only routed to available staff, preventing missed callbacks and reducing lead friction. You can build a workflow that syncs your HR system or a shared Google Calendar directly to CallPage so that availability is always accurate without manual entry in the CallPage dashboard.
Yes. Ceven can use the Create Voice Message and Get All SMS Messages tools to dynamically alter the experience for the visitor. For example, if you are running a flash sale, you can trigger a workflow that updates all CallPage widget greetings to mention the offer. Once the sale ends, another workflow can call the Reset Voice Messages or Reset SMS actions to return the messaging to the standard corporate tone. This allows your lead capture experience to stay aligned with your current marketing campaigns across all pages.
If a widget is deleted using the Delete Widget by Id tool, any subsequent calls to Get Widget or Update Widget for that specific ID will return a 404 error. Ceven handles this by triggering an error handler within your workflow. You can configure this handler to notify an administrator via Slack or email that a lead capture point has been removed, ensuring that you do not have broken tracking or missing leads on your site without realizing it. The agent will stop attempting updates to that ID immediately.
CallPage employs rate limits on their API to ensure platform stability. While these limits are generous for standard operations, extremely high frequency updates to widget settings or manager statuses in a tight loop may trigger a 429 Too Many Requests response. Ceven manages this by implementing an exponential backoff strategy, meaning the agent will wait a few seconds before retrying the request. To avoid this, we recommend batching manager updates or using event based triggers rather than polling the API every few seconds for changes.
Ceven can use the Widget Call or Schedule tool to initiate a callback or place one in the first available timeslot. This is particularly useful when integrating with an external booking system. If a client schedules a consultation through a third party app, Ceven can push that request into CallPage to ensure the system treats it as a scheduled event. This keeps all your callback data in one place while allowing the initial trigger to happen anywhere in your software stack.
Ceven pulls data from the Get SMS Statistics and Get Manager Status Statistics endpoints to build a high level view of performance. By comparing the number of requested callbacks against the number of successful connections, the agent can calculate your conversion rate. You can set up a weekly report where Ceven aggregates these statistics and sends a summary to your management team, highlighting which widgets are performing best and which managers have the highest response rates.
Yes. Using the Update Widget action, Ceven can modify the language and locale settings of your widgets. This is powerful for companies targeting global markets. You can create a workflow that detects the geographic location of a user or the language of the landing page they are visiting and then updates the CallPage widget settings to match that locale. This ensures that the visitor sees the callback request and receives SMS notifications in their preferred language.
Absolutely. Ceven uses the Get All Users tool to pull a full list of account users, including their roles and permissions. This list can then be mirrored to a directory like Active Directory or a CRM like Salesforce. If a new sales rep is hired and added to CallPage, Ceven can detect the new user and automatically create a corresponding record in your other systems, ensuring that lead attribution and reporting remain consistent across your entire organization.

Alternatives to Callpage

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

Calendly logoCalendlyZendesk logoZendeskIntercom logoIntercom

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