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Convolo AI

Deploys AI sales characters to handle lead response and manages their backstories, knowledge banks, and voice settings through your workflow.

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Why use Ceven?

  1. AI native Convolo AI integration

    • Describe the outcome and Ceven picks the right Convolo AI calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your Convolo AI data, across all 7 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke Convolo AI access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in Convolo AI, when, and on whose behalf.
    • The agent pauses and asks when Convolo AI is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach Convolo AI.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every Convolo AI action to support review and sign off.

Supported tools

Every action Ceven's agents can run on Convolo AI, and when to use it.

Create Character
Use this when you have a name, voice type, and backstory ready to launch a new AI persona for a campaign.
Define Character Actions
Use this to configure what a character can actually do, such as booking a meeting or qualifying a lead.
Evaluate Performance
Pull interaction data to score how well a character is converting leads based on your specific prompt criteria.
Generate Starter Conversation
Use this to create the first few lines of dialogue to guide the AI in opening a sales call effectively.
Get Character Response
Pull the next text or audio reply from a character during an active session to keep the conversation moving.
List Voices
Pull the full list of available voice types to choose the right tone for a specific target audience.
Set AI Settings
Adjust the core behavioral settings for a character after you have confirmed the character ID exists.
Update Backstory
Modify the background information of an existing character to include new product details or offers.
Update Character
Change the general attributes of a character using their unique ID to refine their sales persona.
Upload Knowledge File
Upload a document to the knowledge bank so the AI can reference specific facts during a call. Enterprise only.
Search Characters
Find a specific character by name or ID to update their settings before a new lead arrives.
Get Session Log
Pull the full transcript of a character interaction to analyze where a lead dropped off in the funnel.
Define or Update Character Actions
Tool to define or update the list of actions a character can perform. Use when you need to configure or adjust character capabilities before deployment.
Evaluate Character Performance
Tool to evaluate a character's performance based on interactions. Use after fetching a conversation session and constructing your prompt.
Set Core AI Settings
Tool to set core AI settings for a character. Use after confirming character existence.
Update Character Backstory
Tool to update a character's backstory. Use when you need to modify the backstory of an existing character after confirming its ID. Only the provided fields will be updated.
Upload Knowledge Bank File
Tool to upload a knowledge bank file. Use when you have a file ready to add to Convolo AI's knowledge bank (Enterprise plan only).

17 actions · scroll to see them all

Frequently asked questions

Ceven allows you to automate the upload of documents directly into the Convolo AI knowledge bank. This means when you update a product sheet in your cloud storage, Ceven can automatically push that file to the AI character. This ensures the AI never gives outdated pricing or feature info to a lead. Note that this specific capability is gated by the Convolo AI Enterprise plan. If you are on a lower tier, the upload action will return an error. You can use the update backstory action as a workaround for small amounts of text data on standard plans.
Yes. You can use the list voices action to see all current options and then call the update character action to switch the voice ID. This is useful if you are running A B tests to see which voice profile converts better for different demographics. Ceven can monitor the performance of each voice and automatically switch the character to the highest performing voice type based on the evaluation metrics pulled from recent sessions.
Ceven pulls the raw conversation logs from Convolo AI and passes them through a separate analysis prompt. It looks for specific conversion markers, such as a lead agreeing to a meeting or asking about pricing. By comparing these markers against your goals, Ceven provides a quantitative score for the character. You can then set up a workflow that automatically updates the character backstory or settings if the performance score drops below a certain threshold for more than ten calls.
The backstory is the core identity of the AI, defining its personality, tone, and primary goals. It is best for high level instructions like be professional and friendly. The knowledge bank is for large volumes of factual data, such as a 50 page product manual or a complex FAQ list. Ceven manages both by using the update backstory action for personality shifts and the upload knowledge file action for data heavy updates. Using both in tandem creates a character that is both personable and accurate.
Absolutely. You can build a Ceven workflow that triggers whenever a new campaign is launched in your CRM. For each new campaign, Ceven will call the create character action, assign a voice from the available list, and inject a unique backstory tailored to that specific campaign. This allows you to scale from one AI agent to hundreds of niche agents without manual setup in the Convolo AI dashboard.
File limits are managed by Convolo AI based on your subscription tier. While Ceven can send the upload request, the Convolo AI API will reject the request if you have exceeded your storage quota. We recommend using the evaluate performance action to identify which knowledge files are actually being utilized by the AI and deleting redundant files to stay within your limits and maintain faster response times for your leads.
The starter conversation tool allows you to pre define the opening gambit of a call or chat. Ceven can use this to create different hooks based on where the lead came from. For example, if a lead comes from a Facebook ad, Ceven can set a starter conversation that references the ad. If they come from a referral, it can set a different opening. This ensures the AI does not sound generic and immediately establishes context with the prospect.
Yes. By using the get character response action, Ceven monitors the output of the AI. If the AI identifies a specific intent, such as a request for a callback or a booking, Ceven can trigger a downstream action in another tool. This creates a loop where the AI handles the conversation and Ceven handles the operational execution, such as updating a lead status in Salesforce or sending a confirmation email to the customer.

Alternatives to Convolo AI

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

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