ceven

Canny

Syncs customer feedback and feature requests into your product roadmap, automates the tagging of incoming posts, and notifies users when their requested features go live.

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Why use Ceven?

  1. AI native Canny integration

    • Describe the outcome and Ceven picks the right Canny calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your Canny data, across all 25 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke Canny access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in Canny, when, and on whose behalf.
    • The agent pauses and asks when Canny is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach Canny.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every Canny action to support review and sign off.

Supported tools

Every action Ceven's agents can run on Canny, and when to use it.

Create post
Use this when you need to submit new feedback to a specific board on behalf of a user.
Change post status
Use this to update the workflow stage of a post and notify users who voted for it.
Add post tag
Use this to categorize or group a specific post by applying an existing tag.
Create changelog entry
Use this to record a product update, control when it publishes, and notify the community.
Create vote
Use this to record a user vote on a post to increase its priority score.
Create or update user
Use this to provision a new user or synchronize profile updates from your own database.
Retrieve user
Pull full user information using an email, Canny user ID, or app user ID.
List posts
Fetch posts from a board with filters to identify the most requested features.
Create comment
Use this to submit a reply or additional feedback on a specific post.
List boards
Retrieve every feedback board available for your company account.
List tags
Fetch all available tags for a board to ensure consistent categorization.
Delete post
Permanently remove a post by its ID for moderation or cleanup purposes.
Delete User
Tool to delete a user and their comments and votes. use when you need to fully remove a user's account and all associated data (e.g., gdpr compliance).
Create Tag
Tool to create a new tag. use when you have the boardid and tag name and need to categorize posts.
Delete Comment
Tool to delete a comment. use when moderation is required to remove a specific comment by its id. example: "delete the comment with id 553c3ef8b8cdcd1501ba1238."
Delete Vote
Tool to delete a vote. use when you need to remove a user's vote from a specific post by its id. example: "delete the vote from postid abc123 for voterid user 456."
List Categories
Tool to list categories. use when fetching categories for a specific board by its id.
List Comments
Tool to list comments for posts, boards, or authors. use after authentication to fetch comments with optional filters.
List Companies
Tool to list companies associated with your canny account. use after authentication to retrieve companies with pagination support.
List Opportunities
Tool to list opportunities linked to posts. use when you need to fetch customer opportunities synced from crm.
List Users
Tool to list end users in your workspace. use when you need to fetch and paginate through your workspace's users.
List Votes
Tool to list votes for a post. use after retrieving post details to view voters.
Retrieve Board
Tool to retrieve details of a board by its id. use when you need metadata for a specific board.
Retrieve Tag
Tool to retrieve details of a tag by its id. use after obtaining a valid tag id.
Update Post
Tool to update post details. use when you need to change a post's title, details, eta, images, or custom fields.

25 actions · scroll to see them all

Frequently asked questions

Ceven uses the Create or Update User action to keep your Canny directory in sync with your primary user database. When a user changes their email or name in your app, Ceven pushes those updates to Canny immediately. This ensures that when you look at a feature request, you see the most current user data and company affiliation. If a user does not exist in Canny yet, the agent creates the profile on the fly before submitting a post or a vote. This prevents duplicate accounts and ensures that feedback is always tied to a real identity in your system for better outreach.
Yes. Ceven can monitor your product roadmap or engineering board for completed tasks. Once a task is marked as done, the agent triggers the Create Changelog Entry action in Canny. Because Canny automatically handles the notification of voters for that specific post, the users who requested the feature get an email the moment the changelog goes live. You can also tell Ceven to draft a more personalized follow up message in your email tool for the top five most active voters to gather deeper qualitative feedback on the final implementation.
Ceven respects the Canny API rate limits to ensure your account remains in good standing. Canny employs a standard rate limiting window that can throttle requests if you attempt to bulk update thousands of posts in a few seconds. To handle this, Ceven implements a queuing system with exponential backoff. If the agent hits a rate limit, it will pause and retry the remaining requests in the background. You will see a status indicator in the workflow showing that the agent is processing the queue to avoid any data loss during large migrations.
Ceven can automate the right to be forgotten requests. When a user requests account deletion through your privacy portal, Ceven can trigger the Delete User action in Canny. This removes the user and all their associated comments and votes from the platform. Since this is a destructive action, you can configure the workflow to require a human sign off from your privacy officer before the deletion is executed in Canny. This ensures that you meet legal requirements without risking the accidental deletion of important customer feedback data.
The agent reads the text of every new post created on your Canny boards. Using the provided context of your product areas, it determines which tags are most relevant. For example, if a post mentions bugs with the login screen, Ceven will use the Add Post Tag action to apply the Bug and Authentication tags. This removes the need for a product manager to manually triage the board every morning. You can refine the tagging logic by giving the agent a list of keywords or a set of rules for each tag in your Canny workspace.
Canny does not provide a direct move action for posts between boards via API. To achieve this, Ceven performs a sequence of actions. The agent first retrieves the full content and metadata of the post from the original board. It then creates a duplicate post on the target board and migrates any existing tags. Finally, it marks the original post as closed or deletes it to prevent duplicates. While this mimics a move, it is important to note that original vote counts do not transfer automatically because votes are tied to the specific post ID.
Yes. Ceven can list companies and opportunities to provide a business context for every piece of feedback. By pulling the company data, the agent can distinguish between a request from a free user and a request from a high value enterprise account. This allows you to build workflows that prioritize posts based on the total annual contract value of the users who voted for it. The agent can cross reference Canny opportunities with your CRM data to see if a requested feature is a blocker for a pending deal in your sales pipeline.
Ceven can interact with any board that the authenticated API key has permission to access. If you have a private board for internal feedback or a select group of beta testers, the agent can read and write to it just like a public board. You can set up a workflow where feedback from a public board is vetted by a human and then the most promising ideas are copied over to a private internal board for engineering review. This keeps your public facing roadmap clean while allowing for messy internal brainstorming.

Alternatives to Canny

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

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