ITSM & Helpdesk integrations

The ITSM & Helpdesk tools Ceven's AI agents connect to. Open any one to see what your agents can read, run, and keep in sync.

ServiceNow

Connects to ServiceNow so tier-one IT tickets, access requests, and HR-driven provisioning all route through the customer's existing service catalog instead of a parallel tool.

Jira Service Management

Reads Jira Service Management queues, runs first-pass ticket triage against the runbook, and posts agent-drafted updates back into the request the assignee is already working.

Zendesk

Reads Zendesk tickets, runs the customer-voice rollup against ticket themes, and writes back agent-suggested macros plus drafted replies for the support team to ship in one click.

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