ceven

ServiceNow

Connects to ServiceNow so tier-one IT tickets, access requests, and HR-driven provisioning all route through the customer's existing service catalog instead of a parallel tool.

Try ServiceNow in Ceven

Ask Ceven anything
Standard

Why use Ceven?

  1. AI native ServiceNow integration

    • Describe the outcome and Ceven picks the right ServiceNow calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your ServiceNow data, across its full set of actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke ServiceNow access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in ServiceNow, when, and on whose behalf.
    • The agent pauses and asks when ServiceNow is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach ServiceNow.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every ServiceNow action to support review and sign off.

Supported tools

Every action Ceven's agents can run on ServiceNow, and when to use it.

List ServiceNow records
Pull recent ServiceNow items filtered by status, owner, or date. Usually the first call in a read or report workflow.
Get ServiceNow record
Fetch a single ServiceNow record with its full detail and related fields by id, loaded into context before the agent acts.
Create ServiceNow record
Add a new item in ServiceNow from a request, a form, or an event in another connected tool.
Update ServiceNow record
Edit fields on an existing ServiceNow record for status changes, reassignments, or corrections.
Search ServiceNow
Query ServiceNow by keyword or field to find a record, dedupe before a create, or pull a matching set.
ServiceNow webhook events
React to changes in ServiceNow the moment they happen, routing each event into the right workflow.

6 actions · scroll to see them all

Frequently asked questions

ServiceNow uses a managed OAuth connection. Open Settings, then Integrations in your Ceven dashboard, choose ServiceNow, and authorize in one click. There are no API keys to copy.
With ServiceNow connected, Ceven handles Table API integration, Tier-one ticket triage, Runbook resolution attempt, and more. You describe the outcome in plain language and the agents pick the right ServiceNow actions, fill the parameters, and report back what they did.
Yes. Ceven stores ServiceNow credentials per tenant with envelope encryption, enforces row level security at the database, and writes a hash chained audit log of every action. Your data is never used to train models, and you can revoke Ceven's access to ServiceNow at any time.
Yes. You allowlist actions per agent under Settings, then Integrations. Read access is on by default, the writes a workflow needs are granted explicitly, and anything that cannot be undone stays off until you switch it on.
Within the first session. Connect ServiceNow in one step under Settings, then Integrations, pick a workflow, and the agents are doing the work inside the hour. There is nothing to install and no credit card to start.

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Try Ceven on your stack

Plug Ceven on top of the tools you already run. Connect ServiceNow and the rest of your stack, describe the outcome, and its agents handle the work end to end, days of it in minutes.

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