ceven

Delighted

Streams customer feedback and NPS scores into your CRM and triggers immediate recovery workflows when a customer leaves a negative rating.

Try Delighted in Ceven

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Why use Ceven?

  1. AI native Delighted integration

    • Describe the outcome and Ceven picks the right Delighted calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your Delighted data, across all 13 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke Delighted access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in Delighted, when, and on whose behalf.
    • The agent pauses and asks when Delighted is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach Delighted.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every Delighted action to support review and sign off.

Supported tools

Every action Ceven's agents can run on Delighted, and when to use it.

Add Person to Autopilot Email
Use this to enroll a person in scheduled email surveys or update their custom properties for the email channel.
Add Person to Autopilot SMS
Use this to schedule automated survey delivery via SMS or update SMS specific properties.
Create or Update Person
Add a new person to Delighted or update existing details and schedule a survey with custom properties.
Delete Pending Survey Requests
Remove all scheduled but not yet sent survey requests for a specific email address.
Delete Person
Permanently remove a person and all associated surveys, responses, and properties from the system.
Get Autopilot Email Configuration
Pull the current configuration for email distribution, including active status and survey frequency.
Get Autopilot SMS Configuration
Pull the current configuration for SMS distribution to check if Autopilot is enabled and review settings.
List Autopilot SMS Memberships
Retrieve all people enrolled in Autopilot SMS, optionally filtered by person details.
List Bounced People
Pull a list of email addresses that have bounced, ordered by the time of the bounce.
List People
Retrieve all contacts in the account, filtered by email or phone number using cursor based pagination.
List Survey Responses
Pull survey feedback data filtered by date range, trend, or person to analyze customer sentiment.
List Unsubscribed People
Retrieve all people who have opted out of surveys, ordered by unsubscribe time.
Unsubscribe Person
Add a person to the unsubscribe list to prevent them from receiving any future email surveys.

13 actions · scroll to see them all

Frequently asked questions

Ceven monitors your Delighted survey responses through a polling or webhook mechanism. When a response is recorded with a score that falls into the detractor category, typically 0 to 6 on the NPS scale, the agent triggers a predefined workflow. This can include creating a ticket in your help desk, notifying a specific account manager via chat, or adding a tag to the customer record in your CRM. Because the agent has access to the full response text, it can also summarize the customer complaint and suggest a resolution based on your internal knowledge base before the human agent even opens the ticket, ensuring a faster recovery time for unhappy users.
Yes. Use the Create or Update Person action to push new customers into Delighted the moment they hit a milestone in your product. For example, you can set up a workflow where a user is added to Delighted exactly fourteen days after their sign up date. The agent can also manage Autopilot memberships for both email and SMS, meaning you can dynamically move users in and out of automated survey cycles based on their behavior in your app. If a user changes their plan or role, Ceven can update their custom properties in Delighted so they receive the most relevant survey version for their specific user persona.
Ceven provides full coverage for Delighted SMS capabilities. You can add people to the SMS Autopilot, list current SMS memberships, and check the overall SMS configuration. This is particularly useful for businesses that operate in industries where mobile communication is preferred over email. You can build workflows that trigger an SMS survey immediately after a physical service appointment is marked as complete in your field service software. The agent handles the data transfer and ensures the phone number is formatted correctly for the Delighted API, allowing you to gather real time feedback while the experience is still fresh in the mind of the customer.
Ceven helps maintain a clean contact list by syncing unsubscribe and bounce data. You can create a workflow that regularly pulls the list of bounced people or unsubscribed users from Delighted and mirrors that status back to your primary marketing database. This prevents your team from continuing to target users who have explicitly opted out or whose emails are no longer valid. By using the Unsubscribe Person action, Ceven can also process unsubscribe requests that come through other channels, such as a support chat or a manual email request, ensuring that your Delighted account remains compliant with global email regulations without requiring manual data entry.
Users should be aware that Delighted imposes specific rate limits on their API to ensure platform stability. If you are attempting to sync thousands of users in a single batch or running highly frequent polling workflows, you may encounter 429 Too Many Requests errors. Ceven handles this by implementing an exponential backoff strategy, meaning the agent will automatically pause and retry the request after a short delay. However, for extremely large data migrations, we recommend scheduling these tasks during off peak hours. Additionally, certain advanced survey features may be gated by your specific Delighted subscription tier, which may limit the number of custom properties you can send via the API.
While Delighted provides the raw text of the survey responses, Ceven adds a layer of intelligence by passing that text through a large language model. The agent can categorize open ended feedback into themes such as pricing, usability, or feature requests. You can set up a workflow that lists all survey responses from the last thirty days, analyzes the sentiment of each, and produces a weekly executive summary. This means you do not have to read every single comment to understand the general mood of your customer base. The agent can even highlight specific contradictions, such as users who give a high score but leave a critical comment.
Yes. Ceven can execute the Delete Person action to permanently remove a customer and all their associated survey data from Delighted. This is typically integrated into a broader data deletion workflow. When a user requests to be forgotten, your workflow can trigger deletions across all your SaaS tools simultaneously. The agent calls the Delighted API to wipe the person record, their responses, and their Autopilot memberships. This ensures that you are not maintaining stale or non compliant data in your feedback tool. Once the delete action is confirmed, the agent can log the completion of the task in your compliance audit log for future verification.
Custom properties allow you to segment your customers and personalize the survey experience. Ceven can read and write these properties during the Create or Update Person process. For example, you can pass a property called industry or account value from your CRM into Delighted. This allows you to run different workflows based on the value of the customer. You might decide that any detractor with an account value over ten thousand dollars triggers an immediate phone call from a director, while smaller accounts receive an automated apology email. The agent manages the mapping between your internal data fields and the Delighted property names to ensure data consistency.

Alternatives to Delighted

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

SurveyMonkey logoSurveyMonkeyTypeform logoTypeformQualtrics logoQualtricsHotjar logoHotjar

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