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FraudLabs Pro

Screens every incoming order for risk, automates SMS identity verification, and feeds fraud results directly into your fulfillment queue.

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Why use Ceven?

  1. AI native FraudLabs Pro integration

    • Describe the outcome and Ceven picks the right FraudLabs Pro calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your FraudLabs Pro data, across all 8 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke FraudLabs Pro access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in FraudLabs Pro, when, and on whose behalf.
    • The agent pauses and asks when FraudLabs Pro is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach FraudLabs Pro.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every FraudLabs Pro action to support review and sign off.

Supported tools

Every action Ceven's agents can run on FraudLabs Pro, and when to use it.

Screen order
Use this when you need to assess transaction risk before fulfillment by sending order details for fraud analysis.
Get order result
Pull the fraud analysis result of a previously screened order to check the risk score and recommendation.
Submit order feedback
Use this after determining whether a flagged order was approved or rejected to improve future detection accuracy.
Send SMS OTP
Deliver a one time password via SMS to a customer to verify their identity during a suspicious checkout.
Get SMS result
Retrieve the verification result after a customer submits their SMS code to confirm identity validity.
Create reseller account
Use this to create a new user account under a reseller after gathering personal and company details.
Subscribe reseller plan
Assign a reseller account to a specific plan like MICRO after obtaining the API key.
Test status webhook
Send a test payload to a callback URL to validate that order status change notifications are working.
Create FraudLabs Pro Account
Tool to create a new user account under a reseller. Use after gathering personal and company details.
FLP Feedback Order
Tool to submit feedback on a screened order. Use after determining whether a flagged order was approved or rejected to improve future fraud detection.
FraudLabs Pro Screen Order
Tool to screen orders for fraud. Use when you need to assess transaction risk before fulfillment.
Get FraudLabs Pro Order Result
Tool to retrieve the fraud analysis result of a previously screened order. Use after initial screening when you need to check an order's risk.
Get SMS Verification Result
Tool to retrieve SMS verification result. Use after sending an OTP via SMS to confirm validity.
Send SMS OTP Verification
Tool to send SMS OTP for phone verification. Use when you need to deliver a one time password via SMS before verifying user identity.
Test Order Status Changed Webhook Delivery
Tool to send a test webhook payload to the provided callback URL for FraudLabs Pro order status change notifications. This helps validate your endpoint behavior. Important: FraudLabs Pro webhook registration must be configured manually via

15 actions · scroll to see them all

Frequently asked questions

When the FraudLabs Pro screening action returns a high risk score, the agent follows the logic you define in your workflow. Usually, this involves moving the order to a pending state in your order management system and sending a notification to your security team. The agent can also trigger an automated secondary verification step, such as requesting a photo ID or sending an SMS OTP. This ensures that no high risk order is shipped without a manual sign off or a successful identity check, which significantly reduces the number of chargebacks your business faces over time.
Yes. Ceven integrates with the SMS verification tools provided by FraudLabs Pro. When a transaction looks suspicious but not definitively fraudulent, the agent sends a one time password to the phone number provided during checkout. The agent then waits for the customer to provide that code and calls the verification result endpoint. If the result is successful, the agent can automatically update the order status to approved and move it into the fulfillment queue, allowing you to save a potentially good sale that would have otherwise been flagged.
The feedback loop is critical for reducing false positives. When your team manually reviews an order and decides it was actually legitimate despite a high risk score, you can tell the Ceven agent to submit positive feedback. The agent then calls the FraudLabs Pro feedback endpoint with the order ID and the actual outcome. This data is used by the FraudLabs Pro engine to refine the scoring for your specific business profile, meaning that similar orders in the future will be scored more accurately based on your real world experience.
Ceven implements a retry logic with exponential backoff for all FraudLabs Pro API calls. If the service is temporarily unavailable, the agent will attempt to screen the order again over several minutes. If the service remains down, you can configure a fallback policy. For example, you might choose to allow all orders under fifty dollars to pass through while holding everything else for manual review. This prevents a third party API outage from completely halting your revenue stream while still maintaining a basic level of security for high value items.
Yes. FraudLabs Pro enforces rate limits based on your specific plan tier. If you are on a lower tier plan, sending thousands of screening requests in a very short window may result in a 429 too many requests error. Ceven handles this by queueing requests and spacing them out to fit within your plan limits. If you consistently hit these limits, the agent can notify your administrator that it is time to upgrade your plan to a higher tier to accommodate your growing order volume and ensure real time screening.
Yes. If you are a reseller or manage multiple storefronts, the agent can use the create reseller account and subscribe reseller plan actions. This allows you to isolate the fraud data and scoring profiles for different business units. The agent can then dynamically switch which API key it uses based on where the order originated, ensuring that a high risk pattern in one store does not negatively impact the scoring and approval rates of another store that has a different customer demographic.
Webhooks allow FraudLabs Pro to push updates to Ceven the moment an order status changes. You provide a callback URL from the Ceven platform, and FraudLabs Pro sends a payload whenever a result is updated. The agent then parses this payload and triggers the corresponding workflow, such as sending a shipping confirmation email or alerting a manager. You can use the test webhook delivery tool to ensure the connection is stable and that your endpoint is correctly processing the data before you go live with automated fulfillment.
Absolutely. The agent manages the entire lifecycle. First, it triggers the send SMS OTP action to deliver the code to the user. Then, it creates a waiting state in your workflow. Once the user provides the code through your interface, the agent passes that code to the get SMS verification result action. Based on the success or failure returned by FraudLabs Pro, the agent either approves the order or flags it for a manual review. This end to end automation removes the need for your staff to manually track and verify codes.

Alternatives to FraudLabs Pro

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

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