ceven

Headout

Automates the booking, modification, and tracking of travel experiences and tours, syncing itinerary updates directly to your calendar or CRM.

Try Headout in Ceven

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Why use Ceven?

  1. AI native Headout integration

    • Describe the outcome and Ceven picks the right Headout calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your Headout data, across all 8 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke Headout access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in Headout, when, and on whose behalf.
    • The agent pauses and asks when Headout is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach Headout.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every Headout action to support review and sign off.

Supported tools

Every action Ceven's agents can run on Headout, and when to use it.

Search experiences
Use this to find available tours and activities by city, category, or keyword to present options to a user.
Get experience details
Pull the full description, pricing, duration, and inclusion list for a specific attraction or tour ID.
Check availability
Verify if specific dates and time slots are open for a chosen experience before attempting a booking.
Create booking
Execute a new reservation for a tour or activity using the customer details and selected time slot.
Get booking status
Pull the current state of a reservation to check if it is confirmed, pending, or canceled.
Cancel booking
Request a cancellation for an existing reservation based on the booking ID and refund policy.
Modify booking date
Use this when a user needs to move their tour to a different day or time slot.
List user bookings
Pull all past and upcoming experiences associated with a specific user email or account ID.
Get voucher link
Retrieve the direct URL to the digital ticket or QR code for a confirmed booking.
Search by city
Find all available categories of experiences in a specific destination city.
Update customer info
Change the contact email or phone number attached to a pending reservation.
Get pricing tiers
Pull different price points for adults, children, and seniors for a specific activity.

12 actions · scroll to see them all

Frequently asked questions

Ceven does not store your credit card details directly. When a workflow reaches the booking stage, the agent uses the payment method linked to your Headout account or requests a secure payment token through the Headout checkout flow. For corporate accounts, it can use a pre authorized credit line or a stored payment profile. The agent only transmits the necessary payment identifiers to complete the transaction and then logs the success or failure in your workflow history. This ensures that sensitive financial data never stays within the AI prompt context or the workflow logs, maintaining a secure bridge between your automation and the booking platform.
Yes. The agent can pull specific pricing tiers for adults, children, and seniors using the get pricing tiers action. When creating a booking, the workflow can specify the exact count for each tier to ensure the total cost is calculated correctly. For very large groups that require special quotes, the agent will flag the booking as a request and notify the human operator since Headout often handles bulk corporate groups through a separate manual verification process. This prevents the agent from accidentally overbooking a slot that requires a private guide or special permission from the venue.
Ceven monitors booking statuses through periodic polls or webhooks. If the status of a confirmed booking changes to canceled by the provider, the agent triggers a predefined recovery workflow. This can include searching for a similar experience in the same city for the same time slot, notifying the traveler via SMS, and drafting an email to the provider to request a refund. The agent can then present the alternative options to the user for a one click approval, ensuring the travel itinerary remains intact without requiring the user to manually check their email for cancellation notices.
The primary limitation is the Headout API rate limit, which restricts the number of requests per minute for search and booking calls. If a workflow attempts to bulk book fifty individual tickets in a single second, Headout may return a 429 too many requests error. Ceven manages this by implementing an automatic exponential backoff strategy, queuing the requests and spacing them out to stay within the allowed limits. For extremely large scale operations, we recommend scheduling the bookings over a longer window to avoid triggering fraud detection systems that might flag a high volume of rapid fire transactions.
Yes. A common workflow involves the agent pulling the confirmation date and time from Headout and creating a calendar event. The agent includes the voucher link, the address of the meeting point, and the booking reference code in the calendar description. If the booking is modified or canceled in Headout, the agent automatically updates or deletes the corresponding calendar event. This creates a real time sync between the booking platform and the user's schedule, eliminating the need to manually copy and paste details from confirmation emails into a personal planner.
Ceven interacts with the Headout API in English, but the agent can translate the experience descriptions and instructions into any language the user prefers. When pulling details for a tour in Rome, the agent can translate the Italian specific instructions into English or Spanish before presenting them to the client. However, the actual booking record in the Headout system remains in the primary language of the account. The agent handles the translation layer in the workflow, ensuring the end user receives all the critical information in their native tongue while the backend remains compatible with Headout.
The agent can initiate a cancellation request through the cancel booking action, but the actual processing of the refund is governed by the specific provider's policy on Headout. Some tours offer full refunds up to 24 hours before the event, while others are non refundable. Ceven reads the refund policy during the cancellation flow and informs the user whether a refund is likely or if the ticket is forfeited. If a refund is approved, the agent can track the transaction status and notify the finance team or the user once the funds have been credited back to the original payment method.
Yes. The agent can search for multiple experiences within a category and compare the pricing data returned by the API. You can build a workflow that lists all walking tours in New York, sorts them by price in ascending order, and filters for those with a rating above four stars. The agent then presents the top three most affordable options that meet your quality criteria. This allows you to automate the price comparison process across dozens of activities without having to manually click through every single listing on the Headout website.

Alternatives to Headout

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

Viator logoViatorGetYourGuide logoGetYourGuideKlook logoKlook

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