ceven

Gatherup

Automates the collection of customer reviews, syncs feedback into your CRM, and triggers follow up actions based on review sentiment as it arrives.

Try Gatherup in Ceven

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Why use Ceven?

  1. AI native Gatherup integration

    • Describe the outcome and Ceven picks the right Gatherup calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your Gatherup data, across all 9 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke Gatherup access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in Gatherup, when, and on whose behalf.
    • The agent pauses and asks when Gatherup is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach Gatherup.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every Gatherup action to support review and sign off.

Supported tools

Every action Ceven's agents can run on Gatherup, and when to use it.

Send feedback request
Use this when a customer completes a transaction to prompt them for a review via GatherUp.
Get business details
Pull the full profile for a specific business location using the business ID.
Search business
Find a business ID by querying custom fields or extra fields. Useful for multi location accounts.
Get customer details
Pull a specific customer record by ID to see their feedback history and contact info.
List business types
Fetch available business type identifiers to categorize new locations correctly.
Delete business
Remove a business location from the account after validating the ID and signature.
Generate hash signature
Create the SHA 256 hash required for secure API calls using the private key.
Update business info
Modify business location details like address or phone number across the platform.
List recent reviews
Pull the latest customer reviews for a specific location to analyze sentiment.
Create customer
Add a new customer record to GatherUp to prepare them for a review request.
Get location stats
Pull aggregate review counts and average ratings for a specific business ID.
Archive customer
Mark a customer as inactive to stop automated feedback requests.
Delete GatherUp Business
Tool to delete an existing business location. Use when you need to remove a business after validating its ID and signature.
Generate GatherUp Hash Signature
Tool to generate a SHA-256 hash signature required by GatherUp endpoints. Signature rule (commonly documented by GatherUp): SHA-256 over: privateKey + concatenation of all request parameter key value pairs (excluding 'hash'), ordered alphab
Get GatherUp Business
Tool to get business details by business ID. Use when you have clientId and valid hash to retrieve a business location record.
Get GatherUp Business Types
Tool to get business types. Use to fetch available business type identifiers after generating a valid hash signature; optionally filter by search term.
Get GatherUp Customer
Tool to get customer details by ID. Endpoint: POST /customer/get
Search GatherUp Business
Tool to find business ID by customField or extraField. Endpoint: POST /business/search
Send GatherUp Customer Feedback
Tool to send a feedback request to a customer. Use when prompting customers for feedback after an interaction. Ensure a valid hash signature is provided.

19 actions · scroll to see them all

Frequently asked questions

Ceven manages the complex hash signature process automatically. GatherUp requires a SHA 256 hash created from your private key and the concatenation of all request parameters for every single API call. Instead of making you build this logic into every workflow, Ceven stores your private key in an encrypted vault and generates the required signature in the background milliseconds before the request is sent. This ensures that every action taken by the agent is authenticated and secure without exposing your secret keys to the model or the end user in the workflow logs.
Yes. You can set up a workflow where a trigger in another tool, such as a closed won deal in Salesforce or a delivered order in Shopify, tells Ceven to call the Send GatherUp Customer Feedback action. The agent will pull the customer email from your CRM, check if they already have a GatherUp record, create one if they do not, and then fire the request. You can even add logic to wait three days after delivery before the request is sent to ensure the customer has had time to experience the product.
Absolutely. Ceven is designed for the multi location nature of GatherUp. You can use the Search GatherUp Business action to dynamically find the correct business ID based on a city or store number provided in your workflow. This allows you to build one single automation that works for a thousand different locations. The agent can route the resulting feedback to the specific manager assigned to that location ID, ensuring that the right person handles the response without any manual sorting.
One specific quirk of the GatherUp API is the strict requirement for the hash signature to match the exact order of parameters sent in the request. If a single character is out of place, the request fails with an authentication error. Ceven handles this by using a standardized parameter sorter before hashing. Additionally, GatherUp enforces rate limits based on your account tier. If you are triggering thousands of requests at once, Ceven will automatically queue these calls and implement an exponential backoff strategy to prevent your API key from being temporarily throttled.
Ceven cannot post the response directly to third party sites like Google because those platforms require a direct login, but it can draft the response for you. The agent pulls the review text from GatherUp, analyzes the sentiment, and uses your brand voice guidelines to write a tailored reply. It then posts this draft into a Slack channel or a Trello card for your review. Once you give the thumbs up, you can copy and paste the text into the GatherUp dashboard to publish it officially.
The sync is bidirectional. When a new customer is added to your main database, Ceven can push that data into GatherUp using the Create Customer action. Conversely, when a customer leaves feedback in GatherUp, Ceven can pull those details using Get GatherUp Customer and update the corresponding record in your CRM. This ensures that your sales and support teams know exactly who is happy and who is frustrated without having to leave their primary workspace to check the review platform.
Yes, but this is a destructive action. You can use the Delete GatherUp Business action within a workflow, but we recommend adding a human in the loop step. For example, the agent can identify a closed location and send a confirmation message to an admin. Only after the admin clicks approve will the agent execute the delete command. This prevents accidental data loss while still automating the identification of locations that need to be removed from your reputation management strategy.
The agent is programmed to handle missing records gracefully. When you trigger a feedback request, the agent first attempts to find the customer. If the search returns no results, the agent will automatically trigger the Create Customer action using the available contact details before attempting to send the feedback request. This seamless handoff ensures that your automation does not break just because a customer record was not previously initialized in the GatherUp system.

Alternatives to Gatherup

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

Birdeye logoBirdeyePodium logoPodiumTrustpilot logoTrustpilot

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