ceven

Maintainx

Syncs maintenance requests and asset data into your operational workflows, automates work order creation from external alerts, and tracks facility health in real time.

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Why use Ceven?

  1. AI native Maintainx integration

    • Describe the outcome and Ceven picks the right Maintainx calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your Maintainx data, across all 30 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke Maintainx access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in Maintainx, when, and on whose behalf.
    • The agent pauses and asks when Maintainx is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach Maintainx.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every Maintainx action to support review and sign off.

Supported tools

Every action Ceven's agents can run on Maintainx, and when to use it.

Create work order
Use this when a new maintenance task is identified. Requires a title and optional description to initiate the repair process.
Add work order comment
Post a new update or documentation note to an existing work order for team communication.
Create request portal
Set up a new public URL where external users can submit maintenance requests directly into the system.
Find entity
Search for specific work orders, users, or locations using custom fields to locate a precise record.
List assets
Pull a complete list of all tracked equipment and assets across the entire organization.
List categories
Retrieve all classification categories used to organize work orders and assets.
List locations
Pull all physical sites or areas where maintenance is performed or assets are stored.
List teams
Retrieve a list of all configured maintenance teams in the organization.
List work orders
Pull a list of all work orders to monitor progress or identify bottlenecks in the queue.
Update work order
Modify specific attributes of an existing work order without changing other fields.
Update work order status
Use this for quick status transitions like moving a task from open to in progress or completed.
Search assets
Query the asset database by name or ID to find specific equipment details.
Create Work Order Comment
This tool creates a new comment on an existing work order in maintainx. it allows users to add comments for documentation, updates, or communication purposes within a specific work order. it requires a workorderid and the text content of th
Create Work Request Portal
Creates a new work request portal in maintainx. a work request portal allows users to submit work requests through a dedicated url. the portal can be customized with a title, welcome text, and description placeholder. it can be associated w

14 actions · scroll to see them all

Frequently asked questions

Ceven implements a smart queuing system to stay within the MaintainX API thresholds. If a workflow triggers a massive burst of updates, such as updating five hundred assets at once, the agent automatically spaces these calls to avoid 429 errors. We monitor the response headers from MaintainX in real time and throttle the request rate dynamically. This ensures that your automated workflows do not accidentally lock out your manual users from the MaintainX mobile app during peak hours. You will see a pending status in the Ceven log if a large batch is being throttled for safety.
Yes. You can set up a workflow where Ceven monitors a specific inbox for maintenance requests. The agent parses the email body to extract the asset name, the urgency, and the location. It then uses the Create work order action to log the task in MaintainX. If the email lacks a required field like a location, the agent can be configured to search for the user email in MaintainX to find their primary site or send a reply asking for more details before the ticket is officially created.
Ceven can read and write to standard MaintainX fields and custom attributes. When you use the Update work order action, the agent maps the data to the corresponding field ID in your specific MaintainX instance. If you add new custom fields in MaintainX, you simply refresh the integration schema in Ceven so the agent recognizes the new fields. This allows you to track specialized data like voltage levels or pressure readings directly within the work order and sync that data to other business tools.
Absolutely. You can build a workflow that triggers when an asset reaches a certain age or failure rate. Ceven can pull the asset list, identify the problematic unit, and then update the asset status to decommissioned. To ensure a clean audit trail, the agent can simultaneously create a final work order to document the removal process and archive the asset history in your external data warehouse for long term compliance reporting before the record is marked as inactive in MaintainX.
Ceven operates using the permissions of the API key or user account used during the connection process. If the connecting user only has read access to certain locations, the agent will not be able to create work orders or update assets in those restricted areas. This means you can control exactly what the AI agent can touch by creating a dedicated service account in MaintainX with a fine grained role. If the agent fails to update a record, it is usually because the API user lacks the specific permission level for that asset.
Yes. You can create a sync between MaintainX work orders and Google Calendar or Outlook. When a work order is assigned a due date and a technician, Ceven creates a calendar event for that person. If the status in MaintainX changes to completed, the agent can automatically mark the calendar event as done or remove it. This prevents technicians from having to check two different apps to see their daily schedule and ensures that management has a real time view of labor allocation.
Ceven can manage and monitor your work request portals. While the portal itself is hosted by MaintainX, Ceven can use the Create work request portal action to spin up new portals for different buildings or departments automatically. More importantly, the agent can monitor the stream of requests coming through those portals and use AI to categorize them, assign priority levels, and route them to the correct team before a human manager even sees the notification.
Yes. Since Ceven can list work orders and assets, it can aggregate this data to create custom reports. For example, you can ask the agent to find all work orders closed in the last thirty days and calculate the average time to resolution. The agent pulls the raw data from MaintainX, performs the calculation, and can then push a formatted PDF report to Slack or email it to your leadership team every Monday morning without any manual export.

Alternatives to Maintainx

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

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