ceven

Missive

Syncs your collaborative inbox with your internal CRM and task boards, drafts team responses based on shared context, and monitors communication volume for reporting.

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Standard

Why use Ceven?

  1. AI native Missive integration

    • Describe the outcome and Ceven picks the right Missive calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your Missive data, across all 40 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke Missive access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in Missive, when, and on whose behalf.
    • The agent pauses and asks when Missive is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach Missive.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every Missive action to support review and sign off.

Supported tools

Every action Ceven's agents can run on Missive, and when to use it.

Create draft
Use this to save a prepared email, SMS, or WhatsApp message for later review and sending.
Send message
Push a completed message to a specific conversation ID in Missive.
Create analytics report
Generate a report for a specific time range with filters to track team response times.
Create webhook
Set up a webhook subscription to trigger workflows when specific events happen in Missive.
Delete webhook
Remove a webhook subscription by ID to stop receiving event notifications.
List team members
Pull a list of all members within a specific team to assign tasks or messages.
List teams
Retrieve all available teams in the organization to map routing logic.
List users
Pull all users in the organization to verify account permissions or contact info.
Search conversations
Find specific threads based on keywords, senders, or date ranges.
Get conversation details
Pull the full history and metadata of a single conversation thread.
Update conversation labels
Apply or remove labels from a thread to categorize the state of a request.
Archive conversation
Move a resolved thread to the archive to keep the shared inbox clean.
Send Missive Message
Tool to send a new message in a missive conversation. use after selecting the target conversation id.
List Missive Teams
Tool to list all teams. use when you need to retrieve and enumerate all teams available in missive.
List Missive Users
Tool to list all users. use after authentication when you need to retrieve all users in the organization.

15 actions · scroll to see them all

Frequently asked questions

Ceven treats shared inboxes as collaborative data sources. When an agent accesses a shared inbox, it can read the full thread history including internal team chats that the customer cannot see. This allows the agent to incorporate internal context into the external drafts it creates. The agent can also assign labels to these conversations to signal to human teammates that a draft is ready for review or that a specific action has been taken in an external system. This ensures that the collaboration features of Missive are extended to your automation layer without creating duplicate work for the team.
Yes. Because Missive unifies multiple channels into one interface, Ceven can use the same action set to create drafts or send messages regardless of whether the channel is email, SMS, or WhatsApp. The agent identifies the channel via the conversation metadata and formats the content accordingly. If a workflow is triggered by a WhatsApp message, the agent can respond on that same channel or create a draft in a different channel if the business process requires it, such as sending a formal confirmation email after a quick chat interaction.
Missive enforces rate limits based on the subscription tier of the account. For most professional accounts, the limit is generous but can be hit during massive bulk updates or large backfills of historical data. If Ceven hits a rate limit, the agent automatically implements an exponential backoff strategy, pausing requests and retrying them after a short delay. Users with very high volume needs should be aware that frequent polling of analytics reports may trigger these limits faster than simple message operations. We recommend using webhooks for real time events to minimize unnecessary API calls.
Yes, if the authenticated user has permission to see those chats, Ceven can read them. This is a core part of the value proposition, as the agent can summarize internal discussions to create a concise external reply. For example, if three team members have debated the best solution for a client in the internal chat, the agent can synthesize those points into a single professional draft. You can control this by managing the permissions of the user account used to connect Missive to Ceven, ensuring the agent only sees the teams and conversations it needs.
Ceven uses the Missive webhook API to listen for events like new messages or label changes. When you enable a real time workflow, Ceven creates a webhook subscription in your Missive account. This means Missive pushes data to Ceven the instant an event occurs, rather than Ceven asking Missive for updates every few seconds. You can view and manage these subscriptions through the Ceven dashboard or directly in Missive. If you delete a webhook manually in Missive, the corresponding real time workflow in Ceven will stop triggering until you reconnect the subscription.
Yes, the agent can call the analytics report tool to pull data on team performance, response times, and volume. Since these reports are generated asynchronously, the agent first requests the report and then polls for the report ID until the data is ready. Once ready, Ceven can parse the resulting data to create a summary, send a weekly performance email to a manager, or update a dashboard in another tool. This allows you to move from raw communication data to actionable business insights without manually exporting CSV files from the Missive interface.
Absolutely. The create draft action is the preferred method for most high stakes workflows. Instead of sending a message directly to a customer, the agent places a draft in the conversation thread. This allows a human operator to perform a final check, tweak the wording, or add a personal touch before clicking send. This human in the loop approach prevents AI hallucinations from reaching the customer while still automating ninety percent of the writing process. The agent can also notify a team member via an internal chat that a draft is waiting for their approval.
If a user is removed from a team or the organization, their API permissions are revoked immediately. If that user was the primary account used to connect Ceven, all workflows relying on that connection will fail. You will receive an alert in Ceven notifying you that the authentication token is no longer valid. To fix this, a current administrator with the necessary permissions must reauthorize the connection. Once reconnected, the agent will resume operations using the permissions of the new authorized user, including access to the teams they are currently a member of.

Alternatives to Missive

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

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