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Remote Retrieval

Tracks every hardware return request, manages shipping labels, and updates your asset registry the moment a laptop or monitor arrives at the warehouse.

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Why use Ceven?

  1. AI native Remote Retrieval integration

    • Describe the outcome and Ceven picks the right Remote Retrieval calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your Remote Retrieval data, across all 7 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke Remote Retrieval access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in Remote Retrieval, when, and on whose behalf.
    • The agent pauses and asks when Remote Retrieval is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach Remote Retrieval.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every Remote Retrieval action to support review and sign off.

Supported tools

Every action Ceven's agents can run on Remote Retrieval, and when to use it.

Get All Orders
Use this when you need a paginated list of all return orders. Filter by status or date to find specific shipments.
Get Company Details
Pull detailed information for a specific company account. Use this after you have a valid company id.
Validate User
Confirm if the provided API key is valid and active. Use this to verify connectivity before running batch orders.
Create Return Order
Initiate a new equipment return request for a specific employee. This triggers the label generation process.
Update Order Status
Manually adjust the status of a return order. Use this when warehouse staff provide offline updates.
Cancel Return
Void a return request if the employee is rehired or the request was made in error.
Get Order by ID
Pull all details for a single return order including tracking numbers and itemized lists.
List Pending Returns
Pull all orders that have not yet been shipped. Use this to build a list of overdue hardware.
Get Shipping Label
Retrieve the URL for the shipping label associated with a return order to send to a user.
Search Orders
Query returns by employee name, email, or tracking number to find a specific asset.
Add Item to Return
Add an additional piece of hardware like a keyboard or mouse to an existing return order.
Get Warehouse Status
Check the current processing volume and status of the receiving warehouse.
RemoteRetrieval: Validate User
Tool to validate the provided api key. use when you need to confirm the api key's validity.

13 actions · scroll to see them all

Frequently asked questions

Ceven interacts with the Remote Retrieval API to trigger the label generation process. Once the return order is created, the agent polls the system for the generated label URL. It can then take that URL and automatically email it to the employee via your mail provider or post it into a Slack channel. The agent monitors the status of the label to ensure it is printed and scanned by the carrier. If a label is not used within a set timeframe, the agent can notify the IT manager to check if the employee is having trouble with the return process.
Yes. You can build a workflow where a status change in your HR system triggers Ceven to call the Remote Retrieval Create Return Order action. The agent then gathers the employee contact details and shipping address from your directory and passes them to Remote Retrieval. It can then set up a recurring check to see when the order status changes to received. Once the warehouse confirms receipt, Ceven can update your asset management software to mark the device as available for redeployment, completing the loop without any manual data entry.
Ceven can run a daily audit using the List Pending Returns action. The agent compares the list of pending returns against the date the employee left the company. If the hardware has not been scanned by the carrier within seven days of the departure date, the agent can automatically send a polite reminder email. If another seven days pass, it can escalate the issue by creating a ticket for the IT manager or notifying the payroll department to hold the final payout depending on your company policy.
Remote Retrieval implements a rate limit of 10 requests per second for their standard API tier. If you are performing a massive bulk offboarding for a large department, Ceven handles this by implementing an exponential backoff strategy. The agent will queue the requests and space them out to avoid hitting the 429 Too Many Requests error. You will see a progress bar in the Ceven dashboard showing how many orders have been successfully created and how many are still in the queue for processing.
No. The carrier selection is handled within the Remote Retrieval administrative dashboard based on your account settings and shipping contracts. The API allows the agent to trigger the return and retrieve the label, but it cannot override the carrier logic set by the vendor. If you need to change carriers, you must do so in the Remote Retrieval settings page. Once changed, all subsequent labels requested by Ceven will reflect the new carrier choice automatically.
Ceven relies on the warehouse inspection data provided by Remote Retrieval. When a package arrives, the warehouse staff logs the condition and the serial numbers of the items. The agent pulls this data using the Get Order by ID action. It then compares the received serial numbers against the original asset record in your inventory system. If there is a mismatch, such as a different laptop model being returned, the agent flags the order as a discrepancy and notifies the IT team for manual review.
No. Ceven does not store the actual PDF files of the shipping labels. Instead, it stores the temporary URL provided by the Remote Retrieval API. These URLs are short lived for security reasons. When you ask the agent for a label, it makes a fresh call to the API to retrieve the most current link. This ensures that the employee always receives a valid label and that no sensitive shipping data is persisted within the Ceven workflow logs longer than necessary for the transaction.
Yes. By using different API keys for different company IDs, Ceven can manage logistics across multiple subsidiaries or global entities. You can configure the agent to route requests to the correct company account based on the employee location or department metadata. The agent uses the Get Company Details action to verify it is operating within the correct account context before initiating any return orders, preventing cross company shipping errors and ensuring that costs are billed to the correct internal cost center.

Alternatives to Remote Retrieval

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

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