ceven

Webex

Syncs your team communication and meeting spaces with your operational data, automates room creation for new projects, and pushes critical alerts into the right chat rooms.

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Why use Ceven?

  1. AI native Webex integration

    • Describe the outcome and Ceven picks the right Webex calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your Webex data, across all 26 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke Webex access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in Webex, when, and on whose behalf.
    • The agent pauses and asks when Webex is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach Webex.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every Webex action to support review and sign off.

Supported tools

Every action Ceven's agents can run on Webex, and when to use it.

Create Room
Use this when you need to spin up a dedicated space for team collaboration or a specific topic discussion.
Create Message
Post text, markdown, or files to a Webex room or a specific person using a room id or recipient id.
List Rooms
Pull a list of rooms the authenticated user belongs to, optionally filtered by team or type.
List Messages
Retrieve chat history from a room filtered by time window or mentions to track conversation flow.
Create Team
Use this when you need to group multiple rooms under a shared team structure for better organization.
Create Team Membership
Add a person to a Webex team using their email or person id to grant them access to team resources.
List People
Search for people in your organization by email, name, or location to find the right user id.
Get Person Details
Pull the full profile information for a specific person once you have their unique user id.
Update Room
Rename a space or change its lock status to manage how users interact with the room.
Delete Message
Remove a specific message by its unique identifier to clean up obsolete or incorrect information.
List Memberships
Retrieve the list of members in a specific room to verify who has access to the conversation.
Update Membership
Modify the moderator or monitor status of a member within a specific Webex room.
Get Team Details
Tool to retrieve details for a specific team by teamid. use when you need full metadata of a team before performing team related operations.
List Teams
Tool to list teams. use when you need to retrieve the teams the authenticated user is a member of.
List Webhooks
Tool to list webhooks. use after authentication to retrieve webhooks filtered by max or ownership.
Delete Membership
Tool to delete a webex membership by its unique identifier. use when you need to remove a member from a space after confirming the membership exists. example: "delete the membership with id y2lzy29zcgfjmdcznza2njg0zdliy2yxnde4ndqyyzq5ndqzot
Delete Room
Tool to delete a webex room by its id. use after confirming the roomid when you need to permanently remove or archive a space. example: "delete the room with id y2lzy29..."
Get Membership Details
Tool to retrieve details for a specific membership. use when you need metadata for a membership by its id.
Get Message Details
Tool to retrieve details for a specific message. use when you need full content and metadata by message id.
Get Room Details
Tool to retrieve details for a specific room. use when you need full metadata of a specific room before posting messages or updating settings.
Get Team Membership Details
Tool to retrieve details for a specific team membership. use when you need metadata for a team membership by its id.
List Team Memberships
Tool to list team memberships. use when you need to retrieve or filter team membership details by teamid, personid, or personemail, with optional max limit. use after confirming the team or person context.
Update Team
Tool to update a team's name by teamid. use when you need to rename a webex team. example: "change team 12345 name to 'project x team'".
Create Webhook
Tool to create a new webhook for events. use when you need to register for webex event notifications.
Delete Webhook
Tool to delete a specific webhook. use when you need to remove an existing webhook by its id after confirming the identifier.
Get Webhook Details
Tool to get details for a specific webhook. use when you need to inspect a webhook's configuration before taking action.

26 actions · scroll to see them all

Frequently asked questions

Ceven uses OAuth 2.0 to connect to your Webex account. When you initiate the connection, you are redirected to the Cisco login page where you grant specific permissions to the Ceven agent. Once you approve, Webex sends a secure token back to our platform. We store this token using industry standard encryption and use it to make API calls on your behalf. You never have to share your password with us, and you can revoke access at any time through the Webex account settings page under the authorized applications section, which immediately kills the session.
Ceven can only access rooms that the authenticated user has permission to view. If you connect your personal account, the agent sees what you see. For rooms where the agent is added as a bot or a member, it can pull the message history using the list messages tool. It cannot bypass Webex privacy settings or access private rooms where the authorizing user is not a member. This ensures that sensitive executive or private chats remain confidential unless you explicitly grant the agent access to those specific spaces by adding it.
Webex imposes strict rate limits on API calls to ensure platform stability. If the Ceven agent triggers a 429 Too Many Requests response, our system automatically enters a backoff and retry cycle. We use an exponential backoff strategy where the agent waits for the duration specified in the retry after header before attempting the call again. For high volume workflows, we recommend batching updates or using webhooks to reduce the number of polling calls, which prevents the agent from being temporarily throttled by Cisco servers during peak usage.
Yes. The agent can create new teams, rename existing teams, and manage membership for those teams. This is particularly useful for onboarding new employees or spinning up temporary project groups. You can build a workflow where a new row in a hiring spreadsheet triggers the agent to create a team for the new hire and add them to the necessary orientation rooms. The agent handles the API sequence of creating the team first and then adding memberships via the person email to ensure a smooth setup.
While there is no hard limit on the total number of messages, the list messages tool uses pagination. The Ceven agent is designed to walk through these pages of results to find the information you need. However, for very large rooms with years of history, pulling every single message can be slow and may hit API limits. We recommend using time filters in your prompts to limit the search window, such as asking for messages from the last twenty four hours, to ensure the fastest response times.
Yes, if the authenticated user has the necessary permissions in Webex, the agent can call the delete room or delete message endpoints. Because these actions are permanent and cannot be undone, we recommend building a human in the loop step into your workflow. For example, you can have the agent draft a list of rooms to be archived and send you a confirmation message first. Once you click approve, the agent proceeds to execute the deletion, ensuring that no critical project data is lost by mistake.
Ceven can create and manage Webex webhooks to enable real time event driven workflows. Instead of polling the API to see if a new message arrived, the agent can register a webhook that tells Webex to push a notification to Ceven the moment a specific event occurs. This allows for near instant reactions, such as alerting a support lead the second a customer mentions a keyword like urgent in a shared space. The agent can list, create, and delete these webhooks to keep your automation surface clean.
The agent can send messages that include file attachments and markdown formatting to make communication clearer. When reading messages, the agent can detect if a file was uploaded and retrieve the metadata for that file. While the agent cannot always parse the internal content of every proprietary file type, it can pass the file link to other tools in your workflow, such as an AI document analyzer or a cloud storage provider, to process the data and report the findings back into the chat.

Alternatives to Webex

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

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