ceven

Agent Mail

Assigns dedicated email addresses to your agents, manages their incoming mail streams, and automates the sending of responses to customers and services.

Try Agent Mail in Ceven

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Why use Ceven?

  1. AI native Agent Mail integration

    • Describe the outcome and Ceven picks the right Agent Mail calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your Agent Mail data, across all 5 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke Agent Mail access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in Agent Mail, when, and on whose behalf.
    • The agent pauses and asks when Agent Mail is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach Agent Mail.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every Agent Mail action to support review and sign off.

Supported tools

Every action Ceven's agents can run on Agent Mail, and when to use it.

Get Message
Pull the full content and metadata of a specific email using the message ID. Use this to read the body of a received notification.
List Messages
Retrieve a list of recent emails from an agent inbox. Use this to poll for new incoming requests or check for pending replies.
Send Email
Compose and send a new email to a specified recipient. Use this for outbound notifications, client updates, or service requests.
Search Inbox
Query messages based on sender or keywords. Use this to find historical context for a specific customer thread.
Archive Message
Move a processed email to the archive. Use this to keep the active inbox clean and avoid reprocessing the same mail.
Mark as Read
Update the status of a message to read. Use this as a flag to signal that an agent has already analyzed the content.
Delete Message
Permanently remove an email from the agent inbox. Use this for cleaning up spam or temporary system notifications.
List Inboxes
Pull a list of all email addresses provisioned for your agents. Use this to map agents to their respective identities.
Create Inbox
Provision a new email address for a new agent. Use this when onboarding a new automated worker to the platform.
Get Inbox Details
Pull settings and metadata for a specific agent email address. Use this to verify the current status of an account.
Update Email Signature
Change the footer text for outbound emails. Use this to update contact info or legal disclaimers for an agent.
Set Auto Reply
Configure a basic automatic response for an agent inbox. Use this for out of office messages or initial receipt confirmations.

12 actions · scroll to see them all

Frequently asked questions

Ceven monitors the Agent Mail inbox through a polling mechanism or webhooks depending on your configuration. When a new message arrives, the agent pulls the raw content, parses the sender and body, and then triggers the associated workflow. This means you can set up a trigger where any email containing the word invoice automatically starts a data extraction process. The agent reads the message, identifies the attachment, and then uses other integrated tools to process the payment. Because Agent Mail provides a dedicated address, there is no risk of mixing these automated triggers with your personal or corporate email traffic, ensuring a clean separation of concerns.
Yes, Agent Mail allows you to connect your own custom domain so that your agents send mail from professional addresses. You will need to add the required DNS records provided by Agent Mail to your domain registrar to verify ownership and ensure high deliverability. Once verified, you can create multiple inboxes under that domain for different agents or departments. This is critical for businesses that want to maintain brand consistency when their AI agents communicate with external vendors or customers. Ceven manages these identities seamlessly, allowing you to switch between different sender addresses within a single complex workflow based on the logic you define.
Agent Mail enforces specific sending limits based on your current subscription tier to prevent spam and maintain sender reputation. For most standard tiers, there is a cap on the number of emails sent per hour and per day. If an agent exceeds these limits, the API will return a rate limit error, and Ceven will queue the pending emails for retry with an exponential backoff strategy. It is important to monitor your volume if you are running high frequency notification workflows. If you consistently hit these walls, you will need to upgrade your Agent Mail plan to a higher tier to increase your hourly throughput and avoid delivery delays.
When an agent retrieves a message via Ceven, any attachments are provided as downloadable links or base64 encoded strings depending on the file size. The agent can then pass these files to other tools, such as an OCR service for invoice processing or a cloud storage provider for archiving. If an agent needs to send an attachment, you provide the file path or content in the send request. We recommend keeping attachment sizes small to ensure fast delivery and avoid being flagged by receiving mail servers. The system tracks the attachment metadata so you can easily filter for messages that contain specific file types.
While technically possible, it is not recommended because it creates race conditions where two agents might try to respond to the same email simultaneously. The best practice is to assign one unique Agent Mail address per agent. If you need a shared intake process, use a single inbox to receive mail and then have a dispatcher agent read the messages and route them to other agents via internal system calls. This ensures that every email has a clear owner and a linear history. Ceven supports this routing pattern by allowing a primary agent to mark messages as read or archive them after they have been successfully handed off.
Agent Mail uses industry standard encryption for data in transit using TLS, ensuring that emails are secure as they move between servers. For data at rest, Agent Mail employs encryption to protect the contents of the inboxes. However, it is important to remember that since the AI agent must read the email content to act upon it, the text is decrypted within the secure execution environment of the agent. You should avoid sending highly sensitive secrets like raw passwords or unencrypted private keys through email, as this is a general limitation of the email protocol rather than a specific flaw in the Agent Mail or Ceven architecture.
Agent Mail preserves the message ID and thread headers, which allows Ceven to group related messages into a single conversation. When an agent sends a reply, it can reference the original message ID to ensure the email appears in the same thread for the human recipient. This makes the interaction feel natural and organized. The agent can pull the history of a thread before drafting a response, which provides the necessary context to avoid repeating questions. This threading capability is essential for complex workflows like customer support or multi step vendor negotiations where the history of the exchange determines the next best action.
If a receiving server flags your agent as spam, the email will bounce, and Agent Mail will record the bounce reason in the message logs. Ceven can be configured to monitor these bounce events and alert a human operator if a critical notification fails to deliver. To prevent spam flagging, we recommend using a verified custom domain and avoiding generic marketing language in agent responses. If an address is blacklisted, you may need to contact the recipient to whitelist the address or rotate the agent email address. Maintaining a clean sending reputation is the responsibility of the user through the configuration of their Agent Mail account.

Alternatives to Agent Mail

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

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