ceven

Yelp

Monitors business reviews and local ratings in real time, alerts your team to negative feedback, and pulls local competitor data for market analysis.

Try Yelp in Ceven

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Why use Ceven?

  1. AI native Yelp integration

    • Describe the outcome and Ceven picks the right Yelp calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your Yelp data, across all 6 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke Yelp access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in Yelp, when, and on whose behalf.
    • The agent pauses and asks when Yelp is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach Yelp.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every Yelp action to support review and sign off.

Supported tools

Every action Ceven's agents can run on Yelp, and when to use it.

Search businesses
Use this to find businesses by term and location. Pulls a list of matching venues with basic metadata.
Get business details
Pull the full profile of a single business including phone number, hours, and full address.
Get business reviews
Pull the most recent reviews for a specific business ID to analyze customer sentiment.
Search by category
Filter local businesses by specific categories like restaurants or plumbers within a radius.
Get business rating
Pull the current star rating and total review count for a specific venue.
List nearby businesses
Find all businesses within a specific latitude and longitude range to map out local competition.
Get business photos
Pull the available photo URLs for a business to audit visual branding or food quality.
Check business status
Verify if a business is still open or has permanently closed.
Filter by price range
Search for businesses within a specific price tier to perform competitive pricing analysis.
Get business attributes
Pull specific details like takes reservations or outdoor seating availability.
Track rating changes
Compare current ratings against a stored baseline to detect dips in customer satisfaction.
Export business list
Push a list of discovered local competitors into a CSV or Google Sheet.

12 actions · scroll to see them all

Frequently asked questions

No. The Yelp Fusion API is primarily a read only interface for business data and reviews. It does not provide an endpoint to post replies or manage the business account directly. Ceven solves this by drafting the perfect response based on the review content and your brand voice, then pushing that draft to your email or Slack. A human manager must still log into the Yelp for Business dashboard to paste and publish the final reply. This ensures that every public interaction remains human and compliant with Yelp terms of service while removing the mental load of writing the responses from scratch.
Ceven implements a sophisticated queueing system to manage Yelp Fusion API limits. Because Yelp enforces strict daily request caps on their API keys, the agent does not spam the server with redundant calls. Instead, it caches business details and ratings for a set window of time. If you are running a massive scan of a whole city, the agent will pace the requests and notify you if you are approaching your daily limit. This prevents your API key from being throttled or suspended during high volume market research tasks, ensuring your workflows remain stable and predictable.
Ceven can only track entities that exist within the Yelp database. If a competitor has no profile or has been removed, they will not appear in search results or rating reports. However, the agent can alert you when a new business appears in your target category and zip code, which is a great way to spot new market entrants early. You can set up a workflow that scans your neighborhood once a week and flags any new business IDs that were not present in the previous scan, giving you a head start on competitive intelligence.
Ceven pulls a comprehensive set of data including the business name, total star rating, review count, price level, and categories. It also accesses the full address, phone number, and operational hours. For deeper analysis, the agent pulls the text of the most recent reviews and the URLs for business photos. This allows you to build a complete profile of any local competitor without ever leaving your workflow. You can then map this data against your own internal performance metrics to see exactly where you are winning or losing in your local market.
You can define the frequency based on your specific needs. For high volume businesses, we recommend a check every few hours. The agent polls the Yelp API for the most recent review IDs and compares them to the last known state in your database. When a mismatch is found, the agent triggers the associated workflow, such as sending a notification to your team. Because this is a polling mechanism rather than a push webhook, the frequency is controlled by your workflow settings and your available API quota.
Ceven uses the Yelp Fusion API, which has its own set of access tiers. Most users can start with the free tier provided by Yelp for development and small scale use. As your business grows or you increase the number of locations you monitor, you may need to apply for a higher limit tier directly through the Yelp Developers portal. Once you have your API key, you simply plug it into Ceven. The agent handles the technical communication with the API regardless of which tier your account is currently on.
Yes. While the API pulls the reviews, the Ceven agent uses a language model to filter the text for specific keywords or themes. For example, you can tell the agent to only alert you if a review mentions food quality or wait times. This prevents your team from being overwhelmed by generic praise and ensures they only focus on actionable feedback. You can build a list of red flag words that immediately escalate a review to a general manager, while positive mentions of specific staff members are routed to a shout out channel.
The data is as current as the Yelp Fusion API allows. While most reviews appear quickly, there can be a slight delay between a user posting a review on the app and that review becoming available via the API. Ceven minimizes this lag by running checks at the intervals you define. For most business operations, a check every hour is more than sufficient to catch and respond to customer feedback while it is still fresh and relevant to the guest experience.

Alternatives to Yelp

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

Google Business Profile logoGoogle Business ProfileTripadvisor logoTripadvisorTrustpilot logoTrustpilot

Try Ceven on your stack

Plug Ceven on top of the tools you already run. Connect Yelp and the rest of your stack, describe the outcome, and its agents handle the work end to end, days of it in minutes.

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