ceven

Zixflow

Syncs customer attributes across communication channels and pulls delivery reports for SMS, Email, and WhatsApp to trigger follow up workflows based on engagement.

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Why use Ceven?

  1. AI native Zixflow integration

    • Describe the outcome and Ceven picks the right Zixflow calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your Zixflow data, across all 7 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke Zixflow access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in Zixflow, when, and on whose behalf.
    • The agent pauses and asks when Zixflow is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach Zixflow.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every Zixflow action to support review and sign off.

Supported tools

Every action Ceven's agents can run on Zixflow, and when to use it.

Create Attribute
Use this when you need to add new data fields to a Zixflow collection to track custom customer properties like loyalty tier or last purchase date.
Get WhatsApp Campaign Report
Pull delivery status and detailed metrics for a specific WhatsApp campaign to see who received the message.
Get Email Report
Retrieve the delivery status of a sent email campaign, including whether it was opened, clicked, or bounced.
Get SMS Report
Pull the delivery status and destination details for a specific SMS campaign message.
Get WhatsApp Template Variables
Use this to find the required variables for a WhatsApp template before sending a personalized message.
List Attribute Options
Pull all available options for select or multiselect attributes within a specific collection or list.
List Attribute Status Options
Retrieve the available status configurations for a specific attribute to ensure data consistency during updates.

7 actions · scroll to see them all

Frequently asked questions

Ceven connects to the Zixflow reporting API to pull granular data for every message sent via SMS, Email, and WhatsApp. Instead of you checking a dashboard, the agent can be programmed to watch for specific status changes. For example, if an email status changes to BOUNCED, Ceven can immediately trigger a workflow to notify a sales rep or attempt a WhatsApp message. The agent processes these reports in batches or on demand depending on how you configure your workflow triggers. This allows for real time reaction to customer engagement without needing to export CSV files or manually filter through campaign lists in the Zixflow interface.
Yes, Ceven can use the Create Attribute tool to define new data points for your collections. This is particularly useful when you are integrating Zixflow with other tools like Shopify or HubSpot. When a new piece of data arrives from an external source that does not have a corresponding field in Zixflow, the agent can automatically create that attribute. Once the attribute is created, the agent can then populate it with data for all existing and new customers. This ensures your Zixflow CRM remains a complete source of truth for customer behavior across all your different marketing and sales tools.
Ceven follows all Zixflow and Meta guidelines regarding WhatsApp templates. A key limitation to keep in mind is that you cannot send free form text to a user if the twenty four hour window has expired. You must use a pre approved template. Ceven handles this by using the Get WhatsApp Template Variables tool to ensure that any data passed into the message matches the exact requirements of the approved template. If a workflow attempts to send a message with missing or incorrectly formatted variables, the Zixflow API will reject the request and the Ceven agent will log a validation error in the workflow history.
Ceven can both read and manage the options available for dropdown or multiselect attributes. By using the List Attribute Options tool, the agent can verify that a value exists before attempting to update a customer record. This prevents data pollution and ensures that your segmentation remains clean. If you need to change a category name or add a new option to a list, the agent can handle the structural update across your Zixflow collections. This means your marketing lists stay synchronized with your internal business logic without requiring a developer to make manual API calls for every small change.
Yes, Zixflow imposes rate limits based on your current subscription tier. If a Ceven workflow attempts to update thousands of customer attributes simultaneously, you may encounter a 429 Too Many Requests error. To mitigate this, Ceven implements an intelligent queuing system that staggers API calls to stay within your specific tier limits. If the agent detects a rate limit hit, it will automatically pause the workflow and use an exponential backoff strategy to retry the requests. You can monitor the throughput in the Ceven logs to see if you need to upgrade your Zixflow plan to support higher volume automation.
Ceven accesses this data through the Get Email Report tool. The agent can pull statuses such as SENT, OPENED, CLICKED, and BOUNCE for any specific campaign. You can build a workflow where a CLICK event triggers an immediate action in another tool, such as creating a high priority task in your CRM or sending a Slack notification to a sales agent. Because Ceven can map these events to specific customer IDs, it can personalize the follow up based on exactly which link the customer clicked, making your marketing feel more responsive and less like a generic blast.
Ceven interacts with Zixflow using secure API authentication. We do not store your customer data on our own servers long term; instead, the agent pulls the necessary data into a temporary execution context to perform the requested action and then clears it. All data in transit is encrypted using industry standard TLS. Because you control the workflow logic, you can define exactly which attributes the agent is allowed to read or write. You can also set up filters to ensure that sensitive customer data is never passed to the LLM, ensuring that your Zixflow CRM remains compliant with your internal data handling policies.
Absolutely. You can build a migration workflow where Ceven reads data from a spreadsheet or another CRM and uses the Zixflow API to create the necessary attributes and populate customer records. The agent can handle the mapping of fields, ensuring that dates and numbers are formatted correctly for Zixflow. If a field does not exist in the destination collection, the agent can use the Create Attribute tool to build the field on the fly. This turns a tedious manual import process into a governed workflow that can be audited and repeated as you add more data sources to your stack.

Alternatives to Zixflow

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

Klaviyo logoKlaviyoOmnisend logoOmnisendBraze logoBraze

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