Citizen developer
A non-engineer who builds applications or automations using no-code or low-code tools rather than traditional programming.
In more detail
A citizen developer is someone outside the engineering team, often in operations, finance, marketing, or support, who builds their own software using no-code or low-code tools. Because they understand the process directly, they can often build the thing they need faster than routing a request through an engineering backlog.
The catch is governance. When many people build automations independently, an organization can accumulate ungoverned tools that touch real data and break silently, with no central view of what exists. Getting the upside of citizen development without the sprawl means giving people building power on a platform that still provides oversight, permissions, and an audit trail.
Where this shows up at Ceven
Ceven is exactly the kind of platform that lets non-engineers build real automations, since describing an outcome in plain language needs no coding skill. The governance comes built in: permissions, human-approval gates on consequential actions, and a full audit trail, so citizen-built workflows stay visible and controlled rather than becoming shadow tools.