Runbook
A documented set of steps for carrying out a routine or emergency operational task consistently, regardless of who performs it.
In more detail
A runbook is the written procedure for a recurring operational task: the exact steps to onboard a user, restart a service, close the month, or respond to an incident. Its purpose is consistency, anyone following the runbook should get the same correct result, and it captures institutional knowledge that would otherwise live only in one person's head.
A runbook is a natural candidate for automation because it is, by definition, a defined sequence of steps. The steps that are deterministic can be automated outright, while the ones that need a judgment call become AI steps or human approvals. Automating a runbook turns a manual checklist into a workflow that runs itself.
Where this shows up at Ceven
A runbook maps almost directly onto a Ceven workflow: the documented steps become automated steps across the connected tools, the judgment points become AI steps, and the sign-offs become human-approval gates. Describing the runbook in plain language is often enough for Ceven to build the workflow that runs it, with every execution recorded in the audit trail.