AI agents for dental practices
AI agents alongside Dentrix and Open Dental. Benefit verification, unscheduled treatment follow-up, and recall outreach keep the chairs full and the claims clean.
Systems of record this works alongside
Starter workflows
Insurance verification
Ahead of the appointment, verify eligibility and benefits with the payer, pull the coverage detail into the chart, and flag the patients whose coverage changed. The front desk stops verifying benefits by phone one patient at a time.
Unscheduled treatment follow-up
Surface the diagnosed-but-unscheduled treatment across the patient base, draft the follow-up in the practice's voice, and route to the front desk to book. The revenue sitting in unscheduled treatment plans stops leaking.
Recall and reactivation
Track hygiene recall due dates, draft the reminder and the reactivation outreach for patients who lapsed, and fill the schedule. The hygiene department runs at capacity without the coordinator running manual lists.
Claims and attachment prep
Assemble claims with the required narratives and radiograph attachments, flag the ones likely to be denied for a missing detail, and stage them for the office manager to submit clean.
A full schedule and a clean claim are both operations problems
A dental practice makes money when the chairs are full and the claims get paid, and both depend on relentless follow-up that falls on a small front-desk team. Ceven runs the verification, the recall, and the treatment follow-up against Dentrix, Eaglesoft, or Open Dental, so the team greets patients instead of working the phones all day. The practice management system stays the record of the schedule and the ledger; Ceven drives the outreach and the claim prep around it, all logged.
The revenue already diagnosed and never scheduled
Every practice carries a backlog of treatment that was diagnosed, presented, and never booked, and that backlog is the cheapest revenue in dentistry because the patient already needs the work. Ceven surfaces the unscheduled treatment, drafts the personal follow-up, and hands the front desk a warm list to book, so the value in the treatment plans is recovered instead of forgotten. The clinical diagnosis is always the dentist's; Ceven only follows up on what the dentist already recommended.
Verification and claims that stop causing write-offs
Coverage surprises at check-in and claims denied for a missing narrative are daily friction that costs both goodwill and collections. Ceven verifies benefits before the visit and assembles claims with the narratives and attachments payers require, flagging the ones at risk before they go out. The office manager submits clean claims; Ceven does the assembly. Patient data stays inside the practice's tenant with a HIPAA-aligned posture and never leaves its control.
Frequently asked
Does the agent diagnose or plan treatment?
No. Diagnosis and treatment planning are the dentist's. Ceven follows up on treatment the dentist already recommended, verifies benefits, and preps claims.
Does this work with Dentrix and Open Dental?
Yes, both on the standard adapter, along with Eaglesoft and Curve Dental. Ceven reads the schedule and ledger and writes drafted outreach and claim prep on the practice's authorization.
Can it contact patients directly?
Yes for routine recall, reactivation, and treatment follow-up, drafted in the practice's voice. Anything clinical routes to the provider.
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