AI agents for medical practices
AI agents alongside Epic and athenahealth. Prior authorizations, referral loops, and recall outreach run around the EHR the practice already trusts.
Systems of record this works alongside
Starter workflows
Prior-authorization chase
Assemble the clinical documentation for the prior auth, submit to the payer, track the status, and respond to requests for more information, escalating denials to the staff member who works appeals. The medical assistant stops living on hold with payers.
Referral loop closure
Track outbound referrals until the consult note comes back, chase the specialist office for the missing report, and file it into Epic or athenahealth against the right encounter so the loop actually closes.
Recall and gap-in-care outreach
Surface patients due for follow-up, screenings, or chronic-care visits, draft the outreach in the practice's voice, and schedule or route to the front desk. The panel stays engaged without the staff running manual reports.
Inbox and result routing
Triage the clinical inbox, route results and messages to the right clinician, and draft the routine patient response for the provider to approve. The physician's inbox stops being the bottleneck.
The EHR did not remove the administrative burden
A medical practice runs on its EHR, and yet the EHR created as much administrative work as it eliminated: prior authorizations, referral tracking, inbox triage, and recall outreach all flow through it but still require a person to do the work. Ceven runs that operational layer around Epic, athenahealth, or eClinicalWorks, so clinical staff spend their time on patients rather than on payer hold music and manual reports. The EHR stays the legal record; Ceven drafts and files around it, and every action is logged.
Prior auth is the workflow that should never have needed a human
Prior authorization is a documentation-and-follow-up loop that delays care and consumes staff who could be rooming patients. Ceven assembles the clinical documentation the payer requires, submits the request, tracks it, and answers the routine requests for information, escalating a denial to the staff member who works appeals with the record already assembled. The practice keeps clinical judgment and payer relationships; it loses the hours on hold. Every submission and payer response is captured against the patient's chart.
Care that stays connected without more staff
Referral loops that never close and patients who fall out of follow-up are quality problems and revenue problems at once, and closing them by hand means someone running reports and making calls all day. Ceven closes the loops and runs the recall outreach in the practice's voice, drafting the message and scheduling or routing to the front desk. The clinician approves anything clinical; Ceven handles the coordination. Patient data stays inside the practice's tenant with a HIPAA-aligned posture, and never leaves its control.
Frequently asked
Does the agent make clinical decisions?
No. It handles documentation, coordination, and outreach. Every clinical decision and every clinical message stays with the provider, who approves anything that reaches a patient.
Is this HIPAA-compliant?
Patient data stays inside the practice's tenant with encryption at rest and row-level security, and every access is logged. Ceven works around the EHR with a HIPAA-aligned posture and does not move PHI outside the practice's control.
Does this work with Epic and athenahealth?
Yes, both on the standard adapter, along with eClinicalWorks and NextGen. Ceven reads the chart, files documents against the right encounter, and writes drafted updates on the practice's authorization.
Related industries
Dental Practices
AI agents alongside Dentrix and Open Dental. Benefit verification, unscheduled treatment follow-up, and recall outreach keep the chairs full and the claims clean.
Medical Billing & RCM
AI agents alongside AdvancedMD and Waystar. Denial triage, clean-claim prep, and patient collections run so billers work the exceptions, not the queue.
Behavioral Health
AI agents alongside SimplePractice and TherapyNotes. Intake, eligibility, and retention outreach run so clinicians spend their hours in session, not on admin.