AI agents for ecommerce & dtc brands
AI agents alongside Shopify, Gorgias, and ShipBob. Support triage, returns handling, and reorder alerts run so a lean brand scales service without scaling headcount.
Systems of record this works alongside
Starter workflows
Support ticket triage
Read inbound support tickets across email, chat, and social, pull the order and shipping context, draft the response, and resolve the routine ones, so the support team handles the exceptions and response times stay fast as volume grows.
Order and returns handling
Process routine order changes, WISMO inquiries, and returns against the policy, coordinate with the fulfillment provider, and update the systems, so the team is not manually touching every routine order issue.
Inventory and reorder alerts
Watch inventory across the store and the 3PL, flag the SKUs trending toward a stockout given sales velocity, and draft the reorder, so bestsellers do not go out of stock and cash does not get tied up in the wrong SKUs.
Post-purchase and win-back outreach
Run the post-purchase follow-up, review requests, and win-back outreach for lapsed customers, drafted in the brand's voice, so retention and repeat revenue grow without a dedicated lifecycle marketer.
A lean brand cannot scale service by hiring
A direct-to-consumer brand runs lean by design, and the thing that breaks first as it grows is customer service: tickets, returns, and WISMO inquiries scale with orders, but the team does not. Ceven runs that support and operations layer around Shopify, Gorgias, and ShipBob, so a small team keeps response times fast and service quality high as volume climbs. The store, the ERP, and the 3PL stay the systems of record; Ceven does the operations around them, logged.
Support that scales with orders, not headcount
Support volume tracks order volume, so a growing brand either hires ahead of revenue or lets response times slip and reviews suffer. Ceven reads the ticket, pulls the order and shipping context, and drafts or resolves the routine ones, so the team focuses on the exceptions and the hard conversations. The brand keeps its voice and its judgment on anything sensitive; Ceven handles the volume that used to require another hire.
Never out of stock on the bestseller
For a product brand, a stockout on a bestseller is lost revenue that never comes back, and dead inventory on a slow SKU is cash frozen on a shelf. Ceven watches inventory against sales velocity across the store and the 3PL, flags the SKUs trending toward a stockout, and drafts the reorder, so the buying stays ahead of demand. The team makes the purchasing decision; Ceven makes sure the signal shows up before the shelf is empty.
Frequently asked
Does the agent respond to customers on its own?
It drafts and resolves routine tickets in the brand's voice, and anything sensitive or off-policy routes to the team. The brand sets what resolves automatically and what waits for a human.
Does this work with Shopify and Gorgias?
Yes, both on the standard adapter, along with NetSuite and ShipBob. Ceven reads order, support, and inventory data and drafts around the brand's stack.
Can it manage inventory reordering?
It watches inventory against sales velocity, flags stockout risks, and drafts the reorder. The purchasing decision stays with the team; Ceven surfaces it in time to act.
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