AI agents for third-party logistics
AI agents alongside Extensiv and Manhattan. Client onboarding, exception triage, and storage billing run so the warehouse ships instead of reconciling spreadsheets.
Systems of record this works alongside
Starter workflows
Client onboarding and integration
Coordinate a new client's onboarding, map their SKUs and order sources into the WMS, set up the integrations, and confirm the setup, so a new account goes live faster and cleaner.
Order-exception triage
Read the exceptions the WMS throws, address mismatches, inventory shortfalls, carrier issues, draft the resolution or the client outreach, and route the rest to a human, so exceptions clear fast and orders keep shipping.
Storage and activity billing reconciliation
Reconcile storage, handling, and activity charges against the actual warehouse events, flag the under-billing, and draft the invoice detail, so the 3PL captures the revenue it earned instead of leaking it.
Client reporting and inventory updates
Assemble the client's inventory and activity reports from the WMS, draft the update, and flag low-stock and aging inventory, so clients stay informed without the account team building reports by hand.
A 3PL runs on many clients, each with their own rules
A third-party logistics operation serves many clients at once, each with their own SKUs, order sources, billing rules, and reporting expectations, and the operations team spends its day reconciling all of that against the warehouse management system. Ceven runs the onboarding, the exception triage, and the billing reconciliation against Extensiv, Manhattan, or Blue Yonder, so the team ships and serves clients instead of fighting spreadsheets. The WMS stays the record; Ceven does the operations around it, logged.
Billing that captures what the warehouse actually did
A 3PL's margin lives in accurately billing storage, handling, and activity, and the gap between what happened in the warehouse and what got invoiced is pure leaked revenue. Ceven reconciles the charges against the actual warehouse events, flags the under-billing, and drafts the invoice detail, so the 3PL captures the revenue it earned. The account team approves the invoices; Ceven makes sure nothing billable slips through unbilled.
Exceptions cleared before they become client escalations
In a warehouse, an unresolved exception, a bad address, an inventory shortfall, a carrier problem, becomes a late shipment and an angry client if it sits. Ceven reads the exceptions the WMS throws, drafts the resolution or the client outreach, and routes the genuinely tricky ones to a human, so exceptions clear fast. The operations team handles the judgment calls; Ceven keeps the routine exceptions from piling into a backlog.
Frequently asked
Does the agent run the warehouse or move inventory?
No. Physical operations and WMS transactions stay with the warehouse team. Ceven triages exceptions, reconciles billing, and coordinates onboarding and reporting around the WMS.
Does this work with Extensiv and Manhattan?
Yes, both on the standard adapter, along with Blue Yonder and Cin7. Ceven reads warehouse and order data and drafts around the WMS on the 3PL's authorization.
Can it reconcile activity billing?
Yes. Ceven reconciles storage, handling, and activity charges against actual warehouse events, flags under-billing, and drafts the invoice detail for the account team to approve.
Related industries
Specialty Wholesale Distribution
Inbound PO normalization across email, EDI, and portal. Drop into SAP Business One, Acumatica, or NetSuite without rekey. Exceptions go to humans, the rest go to the warehouse.
Trucking & Freight
Carrier vetting against FMCSA. Insurance verification. IFTA cleanliness. Detention recovery claims filed automatically inside McLeod LoadMaster or TMW.
Manufacturing
AI agents alongside Epicor Kinetic, SAP, and Infor. Quote intake, order status, and supplier chasing run around the ERP that already runs the plant.