AI agents for higher education
AI agents alongside Ellucian Banner and Slate. Admissions follow-up, aid-document chasing, and student outreach run so staff advise instead of administer.
Systems of record this works alongside
Starter workflows
Admissions and applicant follow-up
Follow up with applicants on missing materials, answer routine questions, and nudge admitted students through enrollment, so yield improves without the admissions team chasing every applicant by hand.
Financial-aid document chase
Chase the verification and aid documents students still owe, explain what is needed in plain language, and write them back to the system on receipt, so aid packages get finalized and students do not drop for a missing form.
Student outreach and retention
Surface students showing early-alert signals, draft the outreach to connect them with advising and support, and route the serious cases to staff, so at-risk students get reached before they disengage.
Registration and deadline reminders
Send registration, payment, and deadline reminders per student, draft the follow-up, and flag the holds, so students stay on track without staff running manual reports every term.
Enrollment and retention are follow-up at scale
A college or university runs enrollment and retention through student information and CRM systems, but the work of following up with applicants, chasing aid documents, and reaching at-risk students is high-volume follow-up that overwhelms admissions, aid, and advising staff. Ceven runs that layer around Ellucian Banner, Slate, or Workday Student, so staff spend their time advising students rather than chasing paperwork. The SIS and CRM stay the systems of record; Ceven does the outreach around them, logged and FERPA-aligned.
The aid document that decides whether a student enrolls
A student who does not complete financial-aid verification often does not enroll, and the missing document is frequently just confusion about what is needed, not an unwillingness to provide it. Ceven chases the aid and verification documents, explains what is needed in plain language, and writes them back to the system on receipt, so aid packages get finalized. Staff handle the complex cases; Ceven makes sure a solvable paperwork gap does not cost a student their spot.
Reaching at-risk students before they disengage
Retention turns on reaching students who are struggling before they quietly disengage, and the early-alert signals are in the data but acting on them at scale exceeds what advising staff can do. Ceven surfaces the students showing early-alert signals, drafts outreach to connect them with support, and routes the serious cases to staff, so intervention happens in time. Advisors have the real conversations; Ceven makes sure the at-risk student gets noticed. Student data stays inside the institution's tenant with a FERPA-aligned posture.
Frequently asked
Does the agent make admissions or aid decisions?
No. Admissions, aid, and academic decisions stay with staff. Ceven handles follow-up, document chasing, and outreach up to the point a human decides.
Is this FERPA-compliant?
Student data stays inside the institution's tenant with encryption at rest and row-level security, every access is logged, and Ceven maintains a FERPA-aligned posture around the SIS.
Does this work with Banner and Slate?
Yes, both on the standard adapter, along with Workday Student and Salesforce Education Cloud. Ceven reads applicant and student data and drafts around the systems.
Related industries
Charter & Independent Schools
IEP and 504 deadline tracking. Enrollment and lottery management. The compliance work that used to eat the special-ed coordinator's week now runs in the background.
Nonprofits
AI agents alongside Blackbaud and Bloomerang. Donor stewardship, gift acknowledgment, and grant tracking run so lean teams raise more and administer less.
Membership Associations
AI agents alongside iMIS and MemberClicks. Renewal follow-up, event logistics, and member service run so associations grow membership without growing staff.