AI agents for home health & hospice
AI agents alongside Homecare Homebase and WellSky. Referral-to-start-of-care, authorization tracking, and documentation compliance keep agencies compliant and staffed.
Systems of record this works alongside
Starter workflows
Referral to start-of-care
Process the inbound referral, verify eligibility and benefits, gather the face-to-face documentation and orders, and coordinate the start-of-care visit, so patients start care inside the window and referral sources keep referring.
Authorization and eligibility tracking
Track authorizations and eligibility across payers, alert before an authorization lapses, and draft the renewal request with the supporting documentation for the clinical manager to confirm.
Documentation and orders follow-up
Chase signed physician orders, track OASIS and visit-note deadlines against the schedule, and surface the gaps that hold up billing, so the clinical record stays complete and claims go out on time.
Recertification and discharge coordination
Surface upcoming recertifications and discharge milestones, draft the paperwork and the family communication, and route to the case manager. Nothing slips because a date was on a spreadsheet nobody checked.
Care happens in the field, compliance happens on a deadline
Home health and hospice deliver care in patients' homes while carrying some of the heaviest documentation and timing requirements in healthcare, and the office staff who hold that together are stretched thin. Ceven runs the referral coordination, the authorization tracking, and the orders follow-up against Homecare Homebase, WellSky, or Axxess, so clinical staff focus on patients and the compliance work does not depend on memory. The agency's EHR stays the clinical and billing record; Ceven drives the operations around it.
Getting to start-of-care inside the window
A referral that does not convert to start-of-care quickly is a patient who does not get care and a referral source that stops calling, and the conversion depends on gathering documentation and orders fast. Ceven runs that intake, verifies eligibility, chases the face-to-face and the orders, and coordinates the first visit, so the agency starts care inside the window. The clinical decisions stay with the clinicians; Ceven clears the administrative path to the door.
Orders and documentation that do not hold up billing
Unsigned orders and late documentation are the two things that quietly stop a home health agency from getting paid for care already delivered. Ceven chases the physician signatures, tracks the visit-note and assessment deadlines, and surfaces the gaps before they block a claim, drafting the follow-up for staff to approve. Patient data stays inside the agency's tenant with a HIPAA-aligned posture, and clinical content stays with the clinician.
Frequently asked
Does the agent complete clinical assessments?
No. Assessments and clinical documentation are the clinician's. Ceven tracks deadlines, chases orders and signatures, and coordinates logistics up to the staff's review.
Does this work with Homecare Homebase and WellSky?
Yes, both on the standard adapter, along with Axxess and MatrixCare. Ceven reads the schedule and orders and drafts around the EHR on the agency's authorization.
How is patient information protected?
It stays inside the agency's tenant with encryption at rest and row-level security, every access is logged, and Ceven maintains a HIPAA-aligned posture around the EHR.
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