AI agents for home services
AI agents alongside ServiceTitan and Housecall Pro. Call booking, dispatch, membership renewals, and reviews run so the office fills the board and the trucks stay busy.
Systems of record this works alongside
Starter workflows
Call booking and scheduling
Answer the inbound service call or web request, capture the job details, book it into ServiceTitan or Housecall Pro against the right capacity, and confirm with the customer, so no lead goes to voicemail and the schedule stays full.
Dispatch and reschedule handling
Coordinate the daily board, notify customers of arrival windows, and handle reschedules when a job runs long, so the dispatcher manages the exceptions and the trucks stay productive.
Membership renewal and follow-up
Track service-agreement renewals, draft the renewal outreach, and schedule the maintenance visits, so the recurring membership revenue that stabilizes a home-services business gets captured instead of lapsing.
Review generation and follow-up
After a completed job, request the review at the right moment, route unhappy customers to the office before they post, and keep the online reputation strong, since reviews drive the next customer.
Every missed call is a lost job
A home-services business, HVAC, plumbing, electrical, lives on inbound demand, and every call that goes to voicemail is a job that goes to the next company on the search results. Ceven answers and books the call, coordinates dispatch, and keeps the board full against ServiceTitan, Housecall Pro, or Jobber, so the office captures the demand and the trucks stay busy. The field service platform stays the record; Ceven drives the booking and the follow-up around it, logged.
Membership revenue is the business's stability
Service agreements are what turn a home-services company from a feast-or-famine operation into a stable one, but the renewals and maintenance visits lapse when the office is busy fielding today's calls. Ceven tracks the renewals, drafts the outreach, and schedules the maintenance visits, so the recurring revenue gets captured. The office approves the outreach; Ceven keeps the memberships from quietly aging out.
Reputation is the next customer's decision
Homeowners choose a service company on its reviews, so the online reputation is a direct driver of demand, and yet review requests are inconsistent and unhappy customers post before anyone intervenes. Ceven requests the review at the right moment after a completed job and routes an unhappy customer to the office before they post publicly, so the reputation stays strong and the problems get solved privately. The office handles the service recovery; Ceven makes sure it gets the chance.
Frequently asked
Does the agent dispatch technicians on its own?
It coordinates the board and notifies customers, and the dispatcher retains control of assignments and exceptions. Ceven handles the routine coordination and surfaces what needs a human.
Does this work with ServiceTitan and Housecall Pro?
Yes, both on the standard adapter, along with Jobber and FieldEdge. Ceven reads the schedule and job data and books and drafts on the company's authorization.
Can it answer and book inbound calls?
Yes. Ceven captures the job details, books against real capacity, and confirms with the customer, so inbound demand gets captured instead of going to voicemail.
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