AI agents for insurance agencies
AI agents working alongside AMS360 and Applied Epic. Renewal marketing, certificate generation, and exposure-update calls handled end to end.
Systems of record this works alongside
Starter workflows
Renewal marketing automation
Run the renewal marketing cycle ninety days out. Pull the policy from AMS360 or Applied Epic, refresh the exposure data with the insured, market to the carrier panel, draft the proposal, and route for the producer's review.
Certificate of insurance generation
Inbound COI request from the insured's customer comes in. The agent pulls the policy, generates the COI on the carrier's standard form, names the additional insured per the request, and emails the requester. No CSR involvement on the standard case.
Exposure-update conversation
Voice-call the insured for the annual exposure update, capture the new payroll, gross sales, vehicle count, or square footage, and write back to the AMS. The CSR steps in only when the conversation goes off-script.
Carrier portal mirror
Mirror the carrier portal state into the AMS so the CSR has one place to look rather than logging into eleven carrier sites. Endorsements, claims, billing, and policy changes flow back automatically.
The CSR's day, before agents
A typical CSR at a mid-size independent agency spends sixty percent of the day inside the AMS doing data entry, twenty percent on the phone with insureds for routine questions, ten percent on certificates, and ten percent on actual coverage analysis. The CSR was not hired for the data entry, and the agency is not paying CSRs to be the human glue between AMS360 and the carrier portal. The agents take the data-entry sixty and the certificate ten, which gives the CSR back seven productive hours a week to do the coverage work.
The renewal marketing cycle
Ninety days out the renewal queue surfaces in the dashboard. The agent has already pulled the policy, drafted the exposure update questionnaire for the insured, and identified which carriers on the panel are likely to quote competitively given the renewal terms. The producer reviews, the agent calls the insured to confirm the exposure update, and the marketing goes out to the carriers in parallel with the agent handling the back-and-forth on each. The producer reviews the proposals when they land. The cycle that used to take the producer's full attention for two weeks compresses to a couple of decision points.
Frequently asked
Does this work with our AMS?
Yes for AMS360 and Applied Epic on the standard adapter. Other AMS systems (Hawksoft, EZLynx) ship through the same lifecycle pattern.
Can the agent talk to insureds directly?
Yes for routine renewal exposure updates and COI requests. Coverage analysis conversations stay with the producer.
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