AI agents for manufacturing
AI agents alongside Epicor Kinetic, SAP, and Infor. Quote intake, order status, and supplier chasing run around the ERP that already runs the plant.
Systems of record this works alongside
Starter workflows
RFQ intake and quoting support
Read the inbound RFQ across email and portals, normalize it, pull the historical pricing and routing, and draft the quote for the estimator, so the shop responds to more RFQs faster without more estimating headcount.
Order and shipment status
Answer customer status inquiries by pulling the order and production data from the ERP, draft the update, and flag the at-risk shipments internally, so the customer service desk stops chasing the floor for every answer.
Supplier follow-up
Chase purchase-order acknowledgments and delivery confirmations from suppliers, flag the late materials that threaten a build, and draft the escalation, so a missing part gets caught before it stops a line.
Quality and nonconformance tracking
Route nonconformance reports to the right owner, track corrective actions to closure, and assemble the documentation, so quality issues get resolved and the record is ready for the customer or the audit.
The ERP runs the plant; the operations around it run on people
A manufacturer runs its plant on an ERP like Epicor Kinetic, SAP, or Infor, but the work of quoting RFQs, answering order-status inquiries, and chasing suppliers still falls on people who bridge the ERP and the outside world. Ceven runs that layer around the ERP, so estimators, customer service, and buyers spend their time on judgment instead of lookups and follow-up. The ERP stays the system of record for the plant; Ceven does the operations around it, logged.
Quoting more RFQs without more estimators
A shop wins more work by quoting more RFQs accurately and quickly, but every quote takes an estimator time to normalize the request and pull the history, so RFQs pile up and some never get answered. Ceven reads the RFQ, normalizes it, pulls the historical pricing and routing, and drafts the quote, so the estimator reviews and prices instead of assembling from scratch. The estimator owns the number; Ceven does the preparation that was the bottleneck.
Catching the missing part before it stops the line
A late supplier delivery that nobody flagged becomes a stopped line and a missed customer ship date, and chasing PO acknowledgments across dozens of suppliers is tedious enough that it gets skipped. Ceven chases the acknowledgments and delivery confirmations, flags the materials at risk against the build schedule, and drafts the escalation, so the buyer intervenes before the shortage hits the floor. The buyer manages the supplier relationship; Ceven makes sure the risk surfaces in time.
Frequently asked
Does the agent change production schedules or the ERP?
It reads from the ERP and drafts updates and quotes for a human to approve. Production and ERP changes stay with the plant's planners and the systems they run.
Does this work with Epicor and SAP?
Yes, both on the standard adapter, along with Infor and Plex. Ceven reads order, production, and purchasing data and drafts around the ERP on the manufacturer's authorization.
Can it handle RFQs in different formats?
Yes. Ceven reads RFQs across email and portals, normalizes them to the shop's schema, and drafts the quote with historical pricing and routing attached for the estimator.
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