How to Migrate from Ada to Ceven
Ada is an agentic customer experience platform whose AI agents resolve and act on support across channels. Ceven is an AI workflow automation platform that connects to 1,000+ tools, runs end-to-end workflows on a schedule with AI steps and human-approval gates.
This guide will walk you through the process of migrating your AI customer support workflows from Ada to Ceven, ensuring a seamless transition and improved automation capabilities.
Migrate from Ada to Ceven in 7 steps
Inventory your workflows by outcome
Start by listing all the outcomes you need to achieve with your AI customer support workflows. Note the triggers, actions, and conditions in Ada, but focus on the desired results, not the specific steps.
Connect the same apps in Ceven
Ceven connects to 1,000+ tools. Start by connecting the same apps and services you use in Ada. This ensures that your workflows can interact with the same systems and data.
Describe the outcomes to rebuild
In Ceven, describe the outcomes you want to achieve. Ceven's workflow builder is more flexible, so you can consolidate and simplify your workflows. Don't aim to recreate Ada's workflows one-for-one; instead, focus on the results you want.
Add AI steps and approval gates
Where Ada's workflows were brittle or lacked flexibility, add AI steps and human-approval gates in Ceven. This can help catch and resolve issues more effectively, and provide better oversight.
Validate in parallel
Run both Ada and Ceven in parallel, processing real data. This allows you to validate that Ceven's workflows are achieving the desired outcomes without disrupting your existing support processes.
Schedule and cut over
Once you're confident that Ceven's workflows are working as expected, schedule a cutover. This might be a gradual process, or it might involve a big-bang switch. Ensure you have a rollback plan in case of unexpected issues.
Monitor and optimize
After cutting over, monitor Ceven's workflows closely. Look for opportunities to optimize and improve your automations. Ceven's AI steps and approval gates can help you identify and address inefficiencies.
Why teams switch from Ada to Ceven
Teams often switch from Ada to Ceven for several reasons. Ceven's AI workflow automation platform offers more flexibility and power, allowing teams to build complex, multi-step workflows that can interact with a wide range of tools and services. Ceven also provides robust scheduling and human-approval gates, which can help ensure that workflows run smoothly and that issues are caught and resolved quickly. Additionally, Ceven's no-code page and app builder can help teams create custom interfaces and dashboards to better visualize and manage their workflows.
Another key reason teams switch to Ceven is the ability to consolidate workflows. Ceven's powerful platform can often replace multiple point solutions, simplifying the tech stack and reducing costs. Teams can also leverage Ceven's AI capabilities to enhance their workflows, adding intelligence and automation that wasn't possible with Ada.
What moves over and what doesn't
When migrating from Ada to Ceven, it's important to understand what will move over and what won't. Your AI customer support workflows will need to be rebuilt in Ceven, as there is no automatic import. However, the outcomes and goals of your workflows can be easily translated into Ceven's platform. You'll reconnect the same apps and services, ensuring that your workflows can interact with the same systems and data.
Avoiding the common pitfalls
One common pitfall is trying to recreate Ada's workflows one-for-one in Ceven. Instead, focus on the outcomes you want to achieve and use Ceven's flexibility to build more efficient and effective workflows. Another pitfall is not running Ada and Ceven in parallel during the migration process. This can lead to disruptions in your support processes and make it difficult to validate that Ceven's workflows are working as expected. Always ensure you have a rollback plan in case of unexpected issues. Finally, don't forget to monitor and optimize your workflows after cutting over to Ceven. Ceven's AI steps and approval gates can help you identify and address inefficiencies, ensuring that your automations continue to run smoothly.
Frequently asked
Can Ceven auto-import my workflows from Ada?
No, Ceven does not offer an auto-import feature for workflows from Ada. Migrating involves rebuilding your workflows in Ceven, which often results in consolidating into fewer, more capable workflows. This process allows you to optimize and enhance your automations.
Will I lose any data during the migration?
Since you're rebuilding your workflows, you won't lose any data. However, ensure you run both Ada and Ceven in parallel, processing real data, to validate that Ceven's workflows are achieving the desired outcomes without disrupting your existing support processes.
How long does the migration process take?
The migration process timeline can vary depending on the complexity and number of workflows you have in Ada. It's recommended to allocate sufficient time for inventorying, rebuilding, validating, and optimizing your workflows in Ceven. Running both systems in parallel during the transition phase is crucial to ensure a smooth cutover.