How to Migrate from Ada to Ceven
Migrating from Ada to Ceven involves rebuilding your workflows and reauthorizing connected apps. Ada is an agentic customer experience platform that resolves and acts on support across channels using AI agents. This guide will help you transition to Ceven, ensuring a smooth migration and enhanced AI workflow automation.
Ceven is a powerful AI workflow automation platform that connects to over 1,000 tools, runs end-to-end workflows on a schedule with AI steps and human-approval gates, and can build and host no-code pages and apps. By following this guide, you'll learn how to rebuild your workflows in Ceven, add AI steps, and implement approval gates where Ada was brittle, and validate in parallel with Ada to ensure a successful transition.
Migrate from Ada to Ceven in 7 steps
Inventory Your Workflows by Outcome
Start by listing all the outcomes your Ada workflows produce. For each, note the connected apps, triggers, and actions. This will give you a clear picture of what needs to be rebuilt in Ceven.
Connect the Same Apps in Ceven
Ceven supports over 1,000 tools, so you should be able to connect the same apps you used in Ada. In Ceven, go to the Integrations section and authorize each app. This step ensures that your new workflows can interact with the same data sources and destinations.
Describe the Outcome to Rebuild, Not Recreate
Instead of recreating each Ada workflow one-for-one, focus on the outcomes. Describe what you want to achieve in Ceven, then build workflows that deliver those results. This approach often leads to more efficient and capable automations.
Add AI Steps and Approval Gates
Where Ada workflows were brittle or required human intervention, add AI steps and approval gates in Ceven. For example, use AI to pre-process data or route it to the right team member for approval before writing to a system of record.
Validate in Parallel
Run both Ada and Ceven workflows in parallel on real data. This allows you to validate that Ceven is producing the correct outcomes and gives you time to make adjustments. Use human-approval gates on writes to systems of record during this phase.
Schedule and Cut Over
Once you're confident that Ceven is working as expected, schedule a cutover date. Communicate this to your team and any relevant stakeholders. On the cutover date, disable the Ada workflows and rely solely on Ceven.
Monitor and Optimize
After the cutover, monitor your Ceven workflows closely. Look for any issues or areas for improvement. Ceven's analytics and logging tools can help with this. Over time, you can optimize your workflows for better performance and efficiency.
Why teams switch from Ada to Ceven
Teams often switch from Ada to Ceven for several reasons. Ceven offers a more comprehensive AI workflow automation platform, connecting to over 1,000 tools and enabling end-to-end workflows with AI steps and human-approval gates. This makes it possible to build more complex and capable automations than Ada, which is primarily focused on customer support.
Additionally, Ceven can build and host no-code pages and apps, providing a more versatile platform for teams looking to automate a wide range of processes. The ability to add AI steps and approval gates where Ada was brittle also makes Ceven a more robust solution for handling complex workflows.
What moves over and what doesn't
When migrating from Ada to Ceven, it's important to understand that there is no automatic import of workflows. You'll need to rebuild your workflows in Ceven and reauthorize the same connected apps. This means that the specific workflow logic, triggers, and actions from Ada will not directly transfer to Ceven.
What does move over is your knowledge of the outcomes these workflows produce and the connected apps they interact with. This information is crucial for rebuilding your workflows in Ceven and ensuring they deliver the same or improved results. Additionally, any data stored in the connected apps will remain accessible in Ceven, as you'll be reconnecting the same tools.
Avoiding the common pitfalls
One of the most common pitfalls when migrating from Ada to Ceven is trying to recreate each workflow one-for-one. Instead, focus on the outcomes and rebuild workflows in Ceven that achieve those results more efficiently. This approach often leads to more capable automations and a smoother transition.
Another pitfall is not validating in parallel. Running both Ada and Ceven workflows simultaneously on real data ensures that Ceven is working as expected and gives you time to make adjustments. This step is crucial for a successful migration and should not be rushed. Additionally, be sure to use human-approval gates on writes to systems of record during this phase to prevent any data loss or inconsistencies.
Frequently asked
Can Ceven auto-import my workflows from Ada?
No, Ceven does not support auto-importing workflows from Ada. You will need to rebuild your workflows in Ceven, usually consolidating into fewer, more capable workflows. This process involves describing the outcomes you want to achieve and building workflows in Ceven that deliver those results.
How long does the migration process take?
The migration process can vary depending on the complexity and number of workflows you have in Ada. Generally, you should allocate time for inventorying your workflows, connecting apps in Ceven, rebuilding workflows, validating in parallel, and optimizing. It's recommended to run both systems in parallel for a period to ensure a smooth transition.
What happens to my data during the migration?
Your data remains in the connected apps you used with Ada. When you rebuild your workflows in Ceven and reconnect the same apps, you'll be able to access and interact with the same data. It's important to validate that Ceven is producing the correct outcomes and that your data is being handled as expected during the parallel run phase.