How to Migrate from Gorgias to Ceven
Gorgias is a conversational AI helpdesk for ecommerce, automating support and driving revenue through its AI Agent.
Ceven is an AI workflow automation platform that connects to 1,000+ tools, runs end-to-end workflows, and can build no-code pages/apps.
Migrate from Gorgias to Ceven in 5 steps
Inventory Your Workflows
Start by listing all your Gorgias workflows, focusing on their outcomes rather than the steps. Note which workflows involve AI automation, human approvals, and integrations with other tools.
Connect Your Apps in Ceven
Re-authorize the same apps in Ceven that you use with Gorgias. Ceven supports 1,000+ integrations, making it easy to replicate your existing connections.
Rebuild Workflows for Outcomes
Instead of recreating each Gorgias workflow one-for-one, focus on the desired outcomes. Use Ceven's AI steps to automate more processes and add human-approval gates where Gorgias was brittle.
Validate in Parallel
Run both Gorgias and Ceven in parallel, using real data. Ensure Ceven's workflows produce the same or better results before fully transitioning.
Schedule and Cut Over
Once Ceven's workflows are validated, schedule the final cutover. Monitor the transition closely to address any issues promptly.
Why teams switch from Gorgias to Ceven
Teams often switch from Gorgias to Ceven for more advanced AI capabilities and flexible workflow automation. Gorgias excels in conversational AI for ecommerce support, but Ceven offers a broader range of integrations and the ability to build custom no-code apps. This makes Ceven a better fit for teams looking to automate complex, multi-step workflows across different tools.
What moves over and what doesn't
When migrating from Gorgias to Ceven, your workflow logic and outcomes can be recreated, but the specific steps and integrations will need to be rebuilt. Gorgias' AI Agent and ecommerce-specific features won't directly transfer, but you can achieve similar or enhanced automation in Ceven. Data from Gorgias, such as customer interactions, remains in your ecommerce platform or CRM.
Avoiding the common pitfalls
One common pitfall is trying to replicate every Gorgias workflow exactly in Ceven. Instead, focus on the outcomes and use Ceven's advanced features to streamline and improve your workflows. Another pitfall is not validating in parallel. Running both systems simultaneously ensures a smooth transition and minimizes downtime. Finally, ensure you have human-approval gates in place for critical workflows to prevent errors.
Frequently asked
Can Ceven automatically import my Gorgias workflows?
No, Ceven does not support automatic import of Gorgias workflows. You will need to rebuild your workflows in Ceven, which often results in fewer, more capable workflows.
Will my ecommerce data move to Ceven?
No, Ceven is not a data storage platform. Your ecommerce data remains in your existing systems, and Ceven automates workflows around that data.
How do I handle human approvals in Ceven?
Ceven allows you to add human-approval gates to your workflows, ensuring critical steps are reviewed before execution. This is particularly useful for workflows that previously lacked this safeguard in Gorgias.