How to Migrate from Gorgias to Ceven
Gorgias is a conversational AI helpdesk designed for ecommerce, automating support and driving revenue through its AI Agent. Ceven, on the other hand, is an AI workflow automation platform that connects to 1,000+ tools, runs end-to-end workflows with AI steps and human-approval gates, and can build and host no-code pages/apps.
This guide will walk you through the process of migrating your customer support workflows from Gorgias to Ceven. We'll cover the steps to inventory your workflows, connect your apps, rebuild your workflows, validate them in parallel, and finally, cut over to Ceven.
Migrate from Gorgias to Ceven in 6 steps
Inventory Your Workflows
Start by listing all the outcomes your Gorgias workflows achieve. Note the triggers, actions, and any conditions or approvals involved. This will help you understand what needs to be rebuilt in Ceven.
Connect Your Apps in Ceven
In Ceven, connect the same apps and services you used in Gorgias. This ensures that your workflows can interact with the same systems and data.
Rebuild Your Workflows
Describe the outcomes you want to achieve in Ceven, rather than recreating each Gorgias workflow one-for-one. Use Ceven's AI steps and human-approval gates to make your workflows more robust and flexible.
Add Approval Gates
Identify areas where Gorgias was brittle or lacked oversight. Add human-approval gates in Ceven to ensure critical actions are reviewed before execution.
Validate in Parallel
Run both Gorgias and Ceven in parallel, using real data to validate your new workflows. This ensures that Ceven can handle your support tasks effectively before you fully transition.
Schedule and Cut Over
Once you're confident in your Ceven workflows, schedule a cutover date. Communicate the change to your team and stakeholders, and ensure a smooth transition.
Why teams switch from Gorgias to Ceven
Teams often switch from Gorgias to Ceven because Ceven offers a more comprehensive and flexible workflow automation platform. While Gorgias excels in conversational AI for ecommerce support, Ceven provides a broader range of capabilities, including AI steps, human-approval gates, and the ability to build and host no-code pages/apps. This makes Ceven a more versatile tool for teams looking to automate a wider variety of tasks and workflows.
Additionally, Ceven's integration with 1,000+ tools allows for more complex and interconnected workflows. This can be particularly beneficial for teams that need to automate processes across multiple systems and platforms. By consolidating their workflows into fewer, more capable automations, teams can streamline their operations and reduce the complexity of their support and automation infrastructure.
What moves over and what doesn't
When migrating from Gorgias to Ceven, the specific workflows and automations you've set up in Gorgias will not automatically transfer over. You'll need to rebuild these workflows in Ceven, describing the outcomes you want to achieve rather than recreating each step one-for-one. This can actually be an advantage, as it allows you to optimize and improve your workflows during the migration process.
On the other hand, the data and integrations you've set up in Gorgias will need to be reconnected in Ceven. This includes any apps, services, or platforms that your workflows interact with. By reconnecting these in Ceven, you can ensure that your new workflows have access to the same data and systems as your old ones.
Avoiding the common pitfalls
One common pitfall when migrating from Gorgias to Ceven is attempting to recreate each Gorgias workflow exactly as it was. Instead, focus on describing the outcomes you want to achieve and use Ceven's capabilities to build more robust and flexible workflows. This can help you avoid the limitations and brittleness that may have been present in your Gorgias workflows.
Another pitfall is not validating your new workflows in Ceven before fully transitioning. It's crucial to run both Gorgias and Ceven in parallel, using real data to ensure that your new workflows are functioning as expected. This can help you identify and address any issues or discrepancies before they become problems. Additionally, adding human-approval gates to critical actions can help prevent errors and ensure that important decisions are reviewed before execution.
Frequently asked
Can Ceven automatically import my Gorgias workflows?
No, Ceven does not support automatic import of Gorgias workflows. You will need to rebuild your workflows in Ceven, describing the outcomes you want to achieve and using Ceven's capabilities to create more robust and flexible automations.
How long does it take to migrate from Gorgias to Ceven?
The time it takes to migrate from Gorgias to Ceven depends on the complexity and number of your workflows. Typically, it can take a few weeks to a few months to inventory, rebuild, validate, and cut over to Ceven.
Can I run Gorgias and Ceven in parallel during the migration?
Yes, it's highly recommended to run both Gorgias and Ceven in parallel during the migration process. This allows you to validate your new workflows in Ceven using real data before fully transitioning.