How to Migrate from eesel AI to Ceven
eesel AI provides AI agents that integrate with helpdesks like Zendesk and Intercom to autonomously resolve support tickets. Ceven, on the other hand, is an AI workflow automation platform that connects to 1,000+ tools, runs end-to-end workflows on a schedule with AI steps and human-approval gates, and can build & host no-code pages/apps.
This guide will walk you through the process of migrating your AI customer support workflows from eesel AI to Ceven, ensuring a smooth transition and improved automation.
Migrate from eesel AI to Ceven in 6 steps
Inventory Your Workflows
Start by documenting all the outcomes your eesel AI workflows achieve. List the helpdesk integrations, ticket resolution steps, and any manual interventions required. Focus on the end goals rather than the specific steps taken by eesel AI.
Connect Your Tools to Ceven
In Ceven, connect the same helpdesk tools (like Zendesk or Intercom) and any other apps needed for your workflows. Ensure you have the necessary API keys and permissions to authorize these connections.
Rebuild Workflows in Ceven
Describe the outcomes you want to achieve in Ceven. For example, if eesel AI automatically resolves support tickets, rebuild this workflow in Ceven with AI steps for ticket analysis and resolution. Add human-approval gates where necessary to ensure accuracy and compliance.
Add AI and Approval Steps
Enhance your workflows by adding AI steps for more complex tasks, such as sentiment analysis or customer sentiment tracking. Include human-approval gates for critical actions to maintain control and quality.
Validate in Parallel
Run both eesel AI and Ceven workflows in parallel for a period, using real data. Compare the results to ensure Ceven's workflows are performing as expected. Make adjustments as needed.
Schedule and Cut Over
Once you are confident in Ceven's performance, schedule the final cutover. Communicate the change to your team and stakeholders, and monitor the new workflows closely for any issues.
Why teams switch from eesel AI to Ceven
Teams often switch from eesel AI to Ceven for several reasons. While eesel AI excels at autonomously resolving support tickets within helpdesk platforms, Ceven offers a broader range of capabilities. Ceven can integrate with 1,000+ tools, allowing for more complex and customized workflows. Additionally, Ceven's ability to add AI steps and human-approval gates provides greater flexibility and control over automated processes.
What moves over and what doesn't
When migrating from eesel AI to Ceven, the workflow logic and outcomes can be recreated, but the specific AI agents and their configurations from eesel AI will not automatically transfer. You will need to rebuild these workflows in Ceven, taking advantage of its broader integration capabilities and advanced features. Data from your helpdesk tools, such as Zendesk or Intercom, can be accessed and processed within Ceven, but the actual ticket data remains in your helpdesk system.
Avoiding the common pitfalls
One common pitfall is attempting to recreate every detail of your eesel AI workflows in Ceven. Instead, focus on the outcomes and use Ceven's more advanced features to achieve those outcomes more efficiently. Another pitfall is not validating the new workflows in parallel with the old ones. Running both systems simultaneously ensures a smooth transition and helps identify any issues before the final cutover. Finally, ensure you have human-approval gates in place for critical actions to maintain control and quality.
Frequently asked
Can Ceven automatically import my eesel AI workflows?
No, Ceven does not support automatic import of eesel AI workflows. You will need to rebuild your workflows in Ceven, which often results in more streamlined and capable automations.
Will my helpdesk data be transferred to Ceven?
No, your helpdesk data remains in your helpdesk system. Ceven integrates with your helpdesk tools to access and process the data, but it does not replace or store the data itself.
How do I ensure a smooth transition from eesel AI to Ceven?
To ensure a smooth transition, run both systems in parallel for a period, validate the results, and make adjustments as needed. Communicate the changes to your team and stakeholders, and monitor the new workflows closely after the cutover.