How to Migrate from eesel AI to Ceven
eesel AI provides AI agents that integrate with helpdesks like Zendesk and Intercom to autonomously resolve support tickets. Ceven offers a more comprehensive AI workflow automation platform that connects to 1,000+ tools, runs end-to-end workflows on a schedule with AI steps and human-approval gates, and can build & host no-code pages/apps.
This guide will walk you through the process of migrating from eesel AI to Ceven, ensuring that you can leverage Ceven's advanced capabilities while maintaining the functionality you rely on.
Migrate from eesel AI to Ceven in 6 steps
Inventory Your Workflows
Start by documenting all the outcomes your eesel AI workflows achieve. Focus on the end goals, such as ticket resolution rates, customer satisfaction, and response times, rather than the specific steps in your current workflows.
Connect Your Apps in Ceven
Re-authorize the same helpdesk tools (like Zendesk or Intercom) in Ceven. Ensure you have the necessary permissions and access to integrate these tools seamlessly.
Rebuild Your Workflows
Describe the outcomes you want to achieve in Ceven. Use Ceven's drag-and-drop interface to rebuild your workflows, adding AI steps where eesel AI was used and incorporating human-approval gates for critical actions.
Add AI Steps and Approval Gates
Enhance your workflows by adding AI steps for tasks like data analysis, content generation, and decision-making. Include human-approval gates for actions that require oversight, ensuring a balance between automation and control.
Validate in Parallel
Run both eesel AI and Ceven in parallel on real data. Monitor the performance of your new Ceven workflows and make any necessary adjustments before fully transitioning.
Schedule and Cut Over
Once you are confident in the performance of your Ceven workflows, schedule a cutover date. Ensure all stakeholders are aware of the transition and provide support during the changeover process.
Why teams switch from eesel AI to Ceven
Teams often switch from eesel AI to Ceven because Ceven offers a more comprehensive and flexible AI workflow automation platform. While eesel AI focuses on autonomously resolving support tickets, Ceven provides the ability to connect to 1,000+ tools, run end-to-end workflows on a schedule, and build no-code pages/apps. This broader functionality allows teams to automate a wider range of tasks and integrate with more systems, enhancing overall efficiency and capabilities.
Additionally, Ceven's ability to add AI steps and human-approval gates provides a more robust and controlled automation experience. Teams can leverage AI for complex tasks while ensuring that critical actions are reviewed by humans, striking a balance between automation and oversight.
What moves over and what doesn't
When migrating from eesel AI to Ceven, the outcomes of your workflows can be recreated, but the specific steps and configurations will need to be rebuilt. The data and integrations from your helpdesk tools can be re-authorized in Ceven, allowing you to maintain the same connections. However, the workflow logic, AI agents, and any custom configurations will need to be set up anew in Ceven.
One key difference is that Ceven offers more advanced AI capabilities and the ability to add human-approval gates, which may not have been available in eesel AI. This allows for more sophisticated and controlled automation workflows. However, any custom scripts or unique configurations specific to eesel AI will need to be recreated in Ceven.
Avoiding the common pitfalls
One common pitfall when migrating from eesel AI to Ceven is attempting to recreate the exact same workflows without taking advantage of Ceven's additional capabilities. Instead, focus on the outcomes you want to achieve and use Ceven's advanced features to enhance your workflows. Another pitfall is not validating the new workflows in parallel with the old ones. Running both systems simultaneously on real data ensures that any issues can be identified and resolved before fully transitioning.
Additionally, ensure that all stakeholders are involved in the migration process. This includes IT, customer support, and any other teams that rely on the automation workflows. Clear communication and collaboration will help ensure a smooth transition and minimize disruptions. Finally, be prepared to make adjustments and optimizations as you validate and refine your new Ceven workflows.
Frequently asked
Can Ceven automatically import my eesel AI workflows?
No, Ceven does not support automatic import of eesel AI workflows. You will need to rebuild your workflows in Ceven, which usually results in fewer, more capable workflows that leverage Ceven's advanced features.
How long does the migration process typically take?
The migration process can vary depending on the complexity of your workflows and the number of integrations. On average, it can take a few weeks to a couple of months to fully transition from eesel AI to Ceven, including validation and optimization.
Will I need to retrain my team on Ceven?
Yes, training your team on Ceven's interface and capabilities is essential for a smooth transition. Ceven offers comprehensive documentation and support to help your team get up to speed quickly.