How to Migrate from Decagon to Ceven
Migrating from Decagon to Ceven involves rebuilding your AI customer support workflows on the new platform. While there is no automatic import, Ceven offers powerful features to enhance and consolidate your automations.
This guide will walk you through the process, from inventorying your Decagon workflows to validating your new Ceven setup. You will connect the same apps, rebuild your workflows with added AI steps and approval gates, and ensure a smooth transition with parallel validation.
Migrate from Decagon to Ceven in 7 steps
Inventory Your Decagon Workflows
Begin by documenting all your Decagon workflows. Focus on the outcomes and goals of each workflow, not just the steps. This high-level view will help you rebuild more efficiently on Ceven.
Connect the Same Apps in Ceven
Ceven connects to over 1,000 tools, so you can reconnect the same apps you used in Decagon. This ensures that your new workflows will interact with the same systems and data. You'll reauthorize each app in Ceven.
Rebuild Your Workflows in Ceven
Use the inventory to guide your rebuilding. Don't recreate Decagon workflows one-for-one. Instead, focus on the outcomes and use Ceven's advanced features to create more robust and capable workflows. Add AI steps to handle complex tasks and human-approval gates for critical decisions.
Add AI Steps and Approval Gates
Identify areas in your Decagon workflows where errors or delays occurred. In Ceven, add AI steps to handle these tasks more intelligently. Add human-approval gates to critical paths to ensure accuracy and compliance.
Validate in Parallel
Run both Decagon and Ceven workflows in parallel on real data. This allows you to validate the new workflows without disrupting your operations. Monitor the performance and make adjustments as needed.
Schedule and Cut Over
Once you are confident in your Ceven workflows, schedule a cutover. Choose a low-traffic period to minimize disruption. Ensure all stakeholders are informed and ready for the transition.
Monitor and Optimize
After the cutover, closely monitor your Ceven workflows. Use the insights gained to optimize and improve them over time. Leverage Ceven's analytics and reporting features to drive continuous improvement.
Why Teams Switch from Decagon to Ceven
Teams often switch from Decagon to Ceven for the enhanced capabilities and flexibility offered by Ceven. While Decagon excels at building and scaling AI concierge agents, Ceven provides a more comprehensive automation platform. With Ceven, you can create end-to-end workflows that include AI steps, human-approval gates, and integrations with a wide range of tools. This allows for more robust and scalable customer support solutions.
Additionally, Ceven's no-code approach makes it accessible to teams of all technical levels, enabling faster development and easier maintenance of workflows. The ability to build and host no-code pages and apps further extends Ceven's utility, making it a versatile choice for teams looking to streamline their operations.
What Moves Over and What Doesn't
When migrating from Decagon to Ceven, it's important to understand what will move over and what won't. Your high-level workflow outcomes and goals will move over, as will the logical structure of your automations. However, the specific steps and configurations of your Decagon workflows will not transfer automatically. You will need to rebuild these in Ceven, using the platform's features to enhance and consolidate your automations.
You will also need to reconnect and reauthorize the same apps in Ceven. This ensures that your new workflows will interact with the same systems and data. Any custom integrations or scripts will need to be recreated in Ceven, but the platform's extensive library of connectors and no-code tools can simplify this process. Your historical data and analytics will not move over, so plan to export and import this data as needed.
Avoiding the Common Pitfalls
One of the most common pitfalls when migrating from Decagon to Ceven is trying to recreate workflows one-for-one. Instead, focus on the outcomes and use Ceven's advanced features to create more robust and capable workflows. This approach allows you to consolidate and enhance your automations, rather than simply replicating them.
Another common pitfall is underestimating the time and effort required for validation. Running both Decagon and Ceven workflows in parallel is crucial for ensuring a smooth transition. Allow ample time for testing and adjustments, and be prepared to iterate on your Ceven workflows based on the insights gained during parallel validation. Additionally, ensure that all stakeholders are informed and ready for the transition, and plan for any potential disruptions or delays.
Frequently asked
Can Ceven auto-import my workflows from Decagon?
No, Ceven does not support automatic import of workflows from Decagon. You will need to rebuild your workflows on Ceven, using the platform's features to enhance and consolidate your automations. This process allows you to create more robust and capable workflows tailored to your needs.
What happens to my historical data and analytics during the migration?
Your historical data and analytics will not automatically transfer from Decagon to Ceven. You will need to export this data from Decagon and import it into Ceven as needed. Plan for this data migration as part of your overall transition strategy.
How can I ensure a smooth transition from Decagon to Ceven?
To ensure a smooth transition, run both Decagon and Ceven workflows in parallel on real data. This allows you to validate the new workflows without disrupting your operations. Monitor the performance, make adjustments as needed, and ensure all stakeholders are informed and ready for the cutover. Choose a low-traffic period for the transition to minimize disruption.