How to Migrate from Forethought to Ceven
Forethought delivers enterprise AI agents that resolve customer support issues across chat, email, and voice. If you're looking to migrate these workflows to Ceven, you'll gain access to a broader set of AI tools, human-approval gates, and the ability to connect to 1,000+ tools.
This guide will walk you through the process of migrating your workflows from Forethought to Ceven, ensuring a seamless transition. Remember, there is no automatic import, so you'll need to rebuild your workflows in Ceven.
Migrate from Forethought to Ceven in 6 steps
Inventory Your Workflows
Start by documenting each of your Forethought workflows. Focus on the outcomes they achieve rather than the specific steps. This will help you identify areas where Ceven's capabilities can enhance your processes.
Connect Your Apps to Ceven
Reconnect the same apps and data sources you used in Forethought to Ceven. This ensures that your workflows have access to the necessary information to operate effectively.
Rebuild Your Workflows
Describe the outcomes you want to achieve in Ceven and build workflows that deliver those results. Take advantage of Ceven's AI steps and human-approval gates to make your workflows more robust and flexible.
Add AI Steps and Approval Gates
Identify areas where your Forethought workflows were brittle or lacked flexibility. Add AI steps and human-approval gates in Ceven to improve these aspects of your workflows.
Validate in Parallel
Run your Forethought and Ceven workflows in parallel, using real data to ensure that your Ceven workflows are functioning correctly. This allows you to catch and fix any issues before fully transitioning.
Schedule and Cut Over
Once you've validated your Ceven workflows, schedule a cutover. This could be a big bang switch or a gradual rollout, depending on your needs. Ensure that you have a rollback plan in case of any unforeseen issues.
Why teams switch from Forethought to Ceven
Teams often switch from Forethought to Ceven to gain access to a broader set of AI tools and the ability to connect to 1,000+ apps. Ceven's human-approval gates provide an additional layer of control, ensuring that workflows are more robust and flexible. Additionally, Ceven's no-code page and app building capabilities can help streamline customer support processes.
What moves over and what doesn't
When migrating from Forethought to Ceven, your workflow logic and outcomes can be replicated, but the specific steps and configurations will need to be rebuilt. Ceven's AI capabilities and human-approval gates can enhance your workflows, but they require a different approach to setup and management. Data and app connections will need to be re-established in Ceven.
Avoiding the common pitfalls
One common pitfall is attempting to recreate your Forethought workflows one-for-one in Ceven. Instead, focus on the outcomes you want to achieve and build workflows in Ceven that deliver those results more effectively. Another pitfall is not validating your workflows in parallel. Running both systems simultaneously ensures that your Ceven workflows are functioning correctly before fully transitioning.
Frequently asked
Can Ceven automatically import my Forethought workflows?
No, Ceven does not support automatic import of Forethought workflows. You will need to rebuild your workflows in Ceven, which often results in more consolidated and capable processes.
How do I ensure a smooth transition from Forethought to Ceven?
To ensure a smooth transition, inventory your workflows by outcome, connect the same apps in Ceven, rebuild your workflows focusing on outcomes, add AI steps and approval gates, validate in parallel, and schedule a cutover.
What are the benefits of using Ceven over Forethought?
Ceven offers a broader set of AI tools, human-approval gates, and the ability to connect to 1,000+ apps. These features provide more flexibility, control, and integration capabilities compared to Forethought.