How to Migrate from Maven AGI to Ceven
Maven AGI is an enterprise AI agent platform designed to autonomously handle customer support across multiple channels like chat, email, voice, and web. Ceven, on the other hand, is an AI workflow automation platform that connects to over 1,000 tools, runs end-to-end workflows with AI steps and human-approval gates, and can build and host no-code pages and apps.
This guide will walk you through the process of migrating your customer support workflows from Maven AGI to Ceven. It's important to note that there is no automatic import feature, so you'll need to rebuild your workflows and re-authorize your connected apps. We recommend running both systems in parallel on real data and switching over only once the Ceven version is proven.
Migrate from Maven AGI to Ceven in 6 steps
Inventory Your Maven AGI Workflows
Start by listing all the outcomes your Maven AGI workflows achieve. Note the channels they support, the types of customer interactions they handle, and any integrations with other tools. This inventory will help you understand what needs to be rebuilt in Ceven.
Connect Your Apps in Ceven
Re-authorize the same apps and services in Ceven that you were using with Maven AGI. Ceven supports a wide range of integrations, so you should be able to connect all the necessary tools to handle your customer support workflows.
Describe the Outcomes to Rebuild
Instead of recreating each Maven AGI workflow one-for-one, focus on the outcomes. For example, if a workflow handles email support, describe the steps needed to achieve that outcome in Ceven. This approach often leads to more streamlined and efficient workflows.
Add AI Steps and Approval Gates
Where Maven AGI might have been brittle, add AI steps and human-approval gates in Ceven. This ensures that critical decisions are reviewed by humans before being executed, adding a layer of oversight and control.
Validate in Parallel
Run both Maven AGI and Ceven in parallel, using real data to validate the Ceven workflows. This allows you to identify and fix any issues before fully switching over. Ensure that the Ceven workflows meet or exceed the performance of your Maven AGI workflows.
Schedule and Cut Over
Once you're confident in the Ceven workflows, schedule a cutover date. Communicate this change to your team and stakeholders, and ensure a smooth transition. Monitor the new workflows closely after the cutover to address any immediate issues.
Why teams switch from Maven AGI to Ceven
Teams often switch from Maven AGI to Ceven because of the need for more flexible and comprehensive workflow automation. While Maven AGI excels at autonomous customer support, Ceven offers a broader range of capabilities, including AI steps, human-approval gates, and the ability to build and host no-code pages and apps. This makes Ceven a more versatile platform for teams looking to automate a wider variety of processes.
What moves over and what doesn't
When migrating from Maven AGI to Ceven, the specific workflows and integrations you've set up in Maven AGI do not automatically transfer over. You'll need to rebuild these workflows in Ceven, which can be an opportunity to optimize and streamline your processes. However, the knowledge and experience you've gained from using Maven AGI will be invaluable in designing your new workflows in Ceven.
Avoiding the common pitfalls
One common pitfall is trying to recreate every detail of your Maven AGI workflows in Ceven. Instead, focus on the outcomes and design workflows that achieve those outcomes more efficiently. Another pitfall is not validating the new workflows thoroughly before cutting over. Running both systems in parallel and using real data is crucial for a smooth transition. Finally, ensure that you have human-approval gates in place for critical actions to maintain control and oversight.
Frequently asked
Can Ceven automatically import my workflows from Maven AGI?
No, Ceven does not support automatic import from Maven AGI. You will need to rebuild your workflows in Ceven, which can be an opportunity to consolidate and optimize your processes.
How long does it typically take to migrate from Maven AGI to Ceven?
The migration time can vary depending on the complexity of your workflows and the number of integrations. It's best to allocate enough time to inventory your workflows, rebuild them in Ceven, and validate the new workflows thoroughly before cutting over.
Can I run Maven AGI and Ceven in parallel during the migration?
Yes, it's highly recommended to run both systems in parallel using real data. This allows you to validate the new workflows in Ceven and ensure a smooth transition before fully cutting over.