How to Migrate from Maven AGI to Ceven
Maven AGI is an enterprise AI agent platform designed to autonomously resolve customer support requests across multiple channels. Ceven, on the other hand, is an AI workflow automation platform that connects to 1,000+ tools, runs end-to-end workflows, and can build no-code pages/apps. This guide will help you transition your customer support workflows from Maven AGI to Ceven.
Before you begin, it's important to note that there is no automatic import feature. You will need to rebuild your workflows in Ceven and re-authorize the same connected apps. We recommend running both systems in parallel on real data and switching over only once the Ceven version is proven. Additionally, consider adding human-approval gates on writes to systems of record to ensure data integrity.
Migrate from Maven AGI to Ceven in 6 steps
Inventory Your Workflows
Start by documenting all your existing workflows in Maven AGI. Focus on the outcomes they achieve, such as resolving customer inquiries, routing tickets, or generating reports. This will help you understand what needs to be rebuilt in Ceven.
Connect Your Apps to Ceven
In Ceven, connect the same apps and services you used in Maven AGI. This includes your customer support platforms, CRM systems, and any other tools involved in your workflows. Ensure all necessary integrations are in place before proceeding.
Describe Your Outcomes
Instead of recreating each workflow one-for-one, think about the desired outcomes. For example, if a Maven AGI workflow autonomously resolves customer support tickets, describe this outcome in Ceven and build a workflow that achieves the same result, potentially with added AI steps and human-approval gates.
Add AI Steps and Approval Gates
Enhance your workflows by incorporating AI steps where Maven AGI was limited. Add human-approval gates for critical actions to ensure accuracy and compliance. This will make your workflows more robust and adaptable.
Validate in Parallel
Run your Maven AGI and Ceven workflows in parallel, using real data to validate the results. Monitor the performance of your Ceven workflows and make any necessary adjustments before fully transitioning.
Schedule and Cut Over
Once you are confident in the performance of your Ceven workflows, schedule a cutover date. Communicate the change to your team and ensure a smooth transition with minimal disruption to your customer support operations.
Why Teams Switch from Maven AGI to Ceven
Teams often migrate from Maven AGI to Ceven to take advantage of Ceven's broader integration capabilities and advanced workflow automation features. While Maven AGI excels in autonomous customer support, Ceven offers a more versatile platform that can handle a wider range of workflows, including those that require human intervention and approval.
What Moves Over and What Doesn't
When migrating from Maven AGI to Ceven, your existing workflows and integrations will not automatically transfer. You will need to rebuild these workflows in Ceven, ensuring that they achieve the same outcomes. However, the knowledge and experience gained from using Maven AGI can be invaluable in designing more effective workflows in Ceven.
Avoiding the Common Pitfalls
One common pitfall is attempting to recreate every detail of your Maven AGI workflows in Ceven. Instead, focus on the outcomes and design workflows that are more efficient and adaptable. Another pitfall is not running both systems in parallel long enough to validate the results. Ensure thorough testing before fully transitioning to Ceven.
Frequently asked
Can Ceven automatically import my workflows from Maven AGI?
No, Ceven does not support automatic import of workflows from Maven AGI. You will need to rebuild your workflows in Ceven, which often results in more consolidated and capable workflows.
How do I ensure data integrity during the migration?
To ensure data integrity, run both Maven AGI and Ceven workflows in parallel on real data. Implement human-approval gates for critical actions to validate the results before fully transitioning to Ceven.
What kind of support does Ceven offer during migration?
Ceven provides comprehensive documentation and support to help you through the migration process. Their team can assist with integrating apps, designing workflows, and ensuring a smooth transition.