How to Migrate from Parloa to Ceven
Parloa is an AI agent management platform designed for contact centers, handling customer service conversations across multiple channels and 130+ languages. Ceven, on the other hand, is an AI workflow automation platform that connects to 1,000+ tools, runs end-to-end workflows, and can build no-code pages/apps.
This guide will walk you through the process of migrating your AI customer support workflows from Parloa to Ceven. We'll cover the steps to inventory your workflows, connect your apps, rebuild your workflows, and validate the migration.
Migrate from Parloa to Ceven in 6 steps
Inventory Your Workflows
Start by listing all the workflows you currently have in Parloa. Focus on the outcomes each workflow achieves rather than the steps involved. This will help you understand what needs to be rebuilt in Ceven.
Connect Your Apps
In Ceven, connect the same apps and services you use in Parloa. This ensures that your workflows can interact with the same systems and data sources.
Rebuild Your Workflows
Describe the outcomes you want to achieve in Ceven. Instead of recreating each workflow one-for-one, look for opportunities to consolidate and enhance them with AI steps and human-approval gates where Parloa was brittle.
Add AI Steps and Approval Gates
Leverage Ceven's AI capabilities to add intelligent steps to your workflows. Implement human-approval gates for critical actions to ensure accuracy and control.
Validate in Parallel
Run both Parloa and Ceven in parallel, using real data to validate the performance of your new workflows. This allows you to identify and fix any issues before fully transitioning.
Schedule and Cut Over
Once you're confident in the performance of your Ceven workflows, schedule a cutover date. Ensure all stakeholders are informed and prepared for the transition.
Why teams switch from Parloa to Ceven
Teams often switch from Parloa to Ceven to take advantage of a more comprehensive and flexible automation platform. While Parloa excels in AI agent management for customer support, Ceven offers a broader range of capabilities, including the ability to connect to 1,000+ tools, run end-to-end workflows, and build no-code pages/apps. This allows teams to automate not just customer support but a wide range of business processes.
What moves over and what doesn't
When migrating from Parloa to Ceven, the workflow logic and outcomes can be rebuilt, but the specific configurations and settings from Parloa will not automatically transfer. You'll need to reconnect your apps and services in Ceven and describe the desired outcomes for your workflows. Ceven's AI capabilities and human-approval gates can enhance your workflows, but they require careful planning and testing.
Avoiding the common pitfalls
One common pitfall is attempting to recreate every workflow exactly as it was in Parloa. Instead, focus on the outcomes and look for opportunities to streamline and enhance your workflows in Ceven. Another pitfall is not validating the new workflows thoroughly before cutting over. Running both systems in parallel and testing with real data is crucial to ensure a smooth transition.
Frequently asked
Can Ceven automatically import my workflows from Parloa?
No, Ceven does not support automatic import of workflows from Parloa. You will need to rebuild your workflows in Ceven, which often results in fewer, more capable workflows.
Will my customer support data be transferred to Ceven?
No, your customer support data remains in your existing systems. Ceven is not a data storage platform but an automation tool that connects to your data sources.
How can I ensure a smooth transition from Parloa to Ceven?
To ensure a smooth transition, run both systems in parallel, validate your workflows with real data, and implement human-approval gates for critical actions. This approach allows you to identify and fix any issues before fully transitioning to Ceven.