How to Migrate from Parloa to Ceven
Parloa is an AI agent management platform designed for contact centers, handling customer service conversations across multiple channels and 130+ languages.
Ceven is an AI workflow automation platform that connects to 1,000+ tools, runs end-to-end workflows with AI steps and human-approval gates, and can build no-code pages/apps.
Migrate from Parloa to Ceven in 6 steps
Inventory Your Workflows
Start by listing all your Parloa workflows, focusing on their outcomes rather than the steps. Note the channels, languages, and integrations involved.
Connect Your Apps in Ceven
Re-authorize the same apps in Ceven that you used in Parloa. Ceven supports 1,000+ integrations, ensuring seamless connectivity.
Rebuild Workflows in Ceven
Describe the desired outcomes of your workflows in Ceven. Leverage Ceven's AI capabilities and human-approval gates to enhance reliability and flexibility.
Add AI and Approval Gates
Identify areas where Parloa's workflows were brittle and add AI steps or human-approval gates in Ceven to improve robustness.
Validate in Parallel
Run both Parloa and Ceven in parallel, using real data to ensure the Ceven workflows perform as expected before full migration.
Schedule and Cut Over
Once validated, schedule the final cutover. Ensure all stakeholders are informed and monitor the transition closely.
Why Teams Switch from Parloa to Ceven
Teams often switch from Parloa to Ceven for enhanced flexibility and capabilities. Ceven's ability to connect to 1,000+ tools allows for more comprehensive workflow automation beyond customer support. Additionally, Ceven's AI steps and human-approval gates provide a more robust and adaptable solution for complex workflows.
What Moves Over and What Doesn't
When migrating from Parloa to Ceven, the workflow logic and outcomes can be replicated, but the specific steps and integrations will need to be rebuilt. Ceven's broader range of integrations and capabilities often leads to more efficient and powerful workflows. However, any proprietary features unique to Parloa will not transfer directly.
Avoiding the Common Pitfalls
One common pitfall is attempting a one-for-one replication of Parloa workflows in Ceven. Instead, focus on the desired outcomes and leverage Ceven's additional capabilities. Another pitfall is not validating the new workflows thoroughly before full migration. Running both systems in parallel and using real data ensures a smooth transition.
Frequently asked
Can Ceven automatically import my Parloa workflows?
No, Ceven does not support automatic import from Parloa. You will need to rebuild your workflows in Ceven, which often results in more efficient and capable processes.
How long does the migration process typically take?
The migration process duration depends on the complexity of your workflows and the number of integrations. It typically takes a few weeks to a few months.
What support does Ceven offer during the migration?
Ceven provides comprehensive documentation and customer support to assist with the migration process. Their team can help guide you through rebuilding your workflows and ensuring a smooth transition.