How to Migrate from Sierra to Ceven
Sierra is a powerful platform for building conversational AI agents that enhance customer experiences and support. Ceven, on the other hand, is an AI workflow automation platform that connects to 1,000+ tools, runs end-to-end workflows, and can build and host no-code pages/apps. This guide will help you migrate your AI customer support workflows from Sierra to Ceven, ensuring a smooth transition and improved automation capabilities.
Migrating from Sierra to Ceven involves rebuilding your workflows and re-authorizing the same connected apps. There is no automatic import, so it's crucial to run both platforms in parallel on real data and switch over only once the Ceven version is proven. Always use human-approval gates on writes to systems of record to ensure data integrity.
Migrate from Sierra to Ceven in 6 steps
Inventory Your Workflows
Start by documenting all your existing Sierra workflows. Focus on the outcomes they achieve, such as customer support responses, lead qualification, or data enrichment, rather than the specific steps. This will help you identify which workflows to prioritize and how to streamline them in Ceven.
Connect Your Apps in Ceven
Re-authorize the same apps and services in Ceven that you used in Sierra. Ceven supports 1,000+ integrations, so you should be able to connect all your necessary tools. This step ensures that your new workflows can interact with the same systems as before.
Rebuild Workflows in Ceven
Instead of recreating each Sierra workflow one-for-one, focus on rebuilding them in Ceven to achieve the same outcomes more efficiently. Use Ceven's AI steps to automate tasks that were previously manual and add human-approval gates where Sierra's automations were brittle or error-prone.
Validate in Parallel
Run your Sierra and Ceven workflows side by side on real data. This allows you to compare results and ensure that your Ceven workflows are functioning as expected. Pay special attention to customer interactions and data accuracy during this phase.
Schedule and Cut Over
Once you're confident in your Ceven workflows, schedule a cutover date. Communicate this change to your team and any stakeholders. During the transition, monitor the new workflows closely to address any issues promptly.
Optimize and Iterate
After the migration, review your workflows to identify areas for further optimization. Leverage Ceven's AI capabilities and human-approval gates to enhance your customer support processes continuously. Regularly update your workflows to adapt to changing business needs.
Why teams switch from Sierra to Ceven
Teams often migrate from Sierra to Ceven to leverage Ceven's broader automation capabilities and integration ecosystem. While Sierra excels in creating conversational AI agents, Ceven offers a more comprehensive platform for end-to-end workflow automation, including AI steps and human-approval gates. This allows businesses to streamline not just customer support but also other operational processes.
What moves over and what doesn't
When migrating from Sierra to Ceven, the primary focus is on rebuilding your workflows and re-authorizing your connected apps. Your existing Sierra workflows will not automatically transfer to Ceven, but you can recreate them with enhanced features. Ceven's AI steps and human-approval gates can make your workflows more robust and adaptable. However, any custom code or unique configurations specific to Sierra will need to be manually recreated in Ceven.
Avoiding the common pitfalls
One common pitfall is attempting to recreate every Sierra workflow exactly as it was, without considering how Ceven's features can improve them. Instead, focus on the outcomes and use Ceven's capabilities to streamline and enhance your workflows. Another pitfall is not running both platforms in parallel long enough to validate the new workflows thoroughly. Ensure you test on real data and monitor the results closely before cutting over.
Frequently asked
Can Ceven automatically import my Sierra workflows?
No, Ceven does not support automatic import of Sierra workflows. You will need to rebuild your workflows in Ceven, which often results in fewer, more capable automations. This process allows you to optimize and enhance your workflows using Ceven's features.
How do I ensure data integrity during the migration?
To ensure data integrity, run both Sierra and Ceven workflows in parallel on real data. Use human-approval gates on writes to systems of record to catch any discrepancies. Validate the results thoroughly before switching over to Ceven completely.
What kind of support does Ceven offer during the migration?
Ceven provides comprehensive documentation and customer support to assist with your migration. Their team can help you understand the platform's capabilities and guide you through the process of rebuilding your workflows. Additionally, Ceven's community forums and resources can be valuable for troubleshooting and optimization.