Access request provisioning

Most access requests start as a message in Slack or a ticket in Jira and then stall, because granting them touches several systems that were never wired together. An admin has to confirm who is asking, decide which Okta groups and Google Workspace roles are appropriate, check whether the person also needs a Microsoft 365 license or a GitHub team, and wait for a manager to confirm the request is legitimate. Each of those steps lives in a different console, so the work is really a scavenger hunt across tabs rather than a single decision. The person doing it is usually a senior engineer or IT lead whose time is expensive, and the requester sits blocked the whole time. When the queue is long, low-risk requests wait behind complicated ones, and access that should take minutes often stretches across a day or more.

You describe the outcome in plain language, and Ceven builds a workflow that takes an access request from Slack or Jira and turns it into a concrete provisioning plan. It reads the requester's identity and current groups in Okta, works out which Google Workspace roles, Microsoft 365 licenses, and GitHub teams the request actually calls for, and compares that against what the person already has so nothing is granted twice. AI steps handle the mapping from a plain request like access to the billing dashboard into the specific groups and roles that deliver it. Because Ceven runs around the tools you already use, Okta stays the source of identity and each app keeps owning its own permissions. The result is a single, reviewable proposal that spells out exactly what would change and where, rather than a vague ticket an admin has to interpret.

This is the step that matters most for access, and Ceven treats it as a hard gate. The workflow proposes; it never grants access on its own. The drafted plan lands in front of the right approver, usually a manager or an IT owner, who can see every group, role, and license that would be added and can edit the plan, reject it, or approve it. Only after that sign-off does the workflow carry out the provisioning across Okta, Google Workspace, Microsoft 365, and GitHub. Every run writes a row to an exportable audit trail that records who asked, what was proposed, who approved, and exactly what changed, which is the evidence an access review or auditor will later ask for. Because approval is required before anything externally visible happens, an over-broad or mistaken request is caught by a person rather than quietly executed.

You can start free with no credit card and connect the identity and app tools your team already runs, from Okta and Google Workspace to Microsoft 365, GitHub, Jira, and Slack. Describe the kinds of access requests you handle, and Ceven builds the workflow across its library of more than a thousand tools, so it can reach whatever else sits in your stack. The same pattern extends naturally to onboarding a new hire, where a batch of access is provisioned at once, and to a periodic access review, where the audit trail becomes the paper trail. Nothing here becomes a new system of record; Okta and your apps stay in charge of identity and permissions while Ceven runs the request-to-grant process around them. When you want to change how a request is routed or which approver signs off, you adjust the workflow in plain language rather than rebuilding an integration.