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Benchmark Email

Syncs your customer lists and campaign performance into your CRM, automates the growth of your email lists based on external triggers, and manages your sender identity settings.

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Why use Ceven?

  1. AI native Benchmark Email integration

    • Describe the outcome and Ceven picks the right Benchmark Email calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your Benchmark Email data, across all 298 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke Benchmark Email access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in Benchmark Email, when, and on whose behalf.
    • The agent pauses and asks when Benchmark Email is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach Benchmark Email.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every Benchmark Email action to support review and sign off.

Supported tools

Every action Ceven's agents can run on Benchmark Email, and when to use it.

Add contact to list
Use this when a new lead signs up or a customer hits a trigger to put them into a specific email list.
Delete contact from list
Remove a specific contact from a list using their ID. Use this for unsubscribe requests or data privacy deletions.
Create contact list
Use this to start a new segment for a specific campaign or product launch before adding contacts.
Get contact lists
Pull a full list of all existing email lists to find the correct ID for a workflow step.
Get filtered contacts
Pull a paginated list of contacts from a specific list using filters to find target users.
Get unopens report
Pull the list of recipients who did not open a specific campaign to trigger a follow up.
Get forwards report
Pull data on how many times a campaign was forwarded to track organic reach.
Update client settings
Use this to change company info, timezone, or default sender signatures across the account.
Create webhook
Set up a callback for list events like new subscriptions or profile updates to trigger external apps.
Update contact list
Modify the name, description, or custom fields of an existing email list.
Get client details
Pull account profile data, current contact counts, and plan limits to check capacity.
Delete email campaign
Permanently remove a campaign by ID after confirming it is no longer needed for reporting.
Delete Contact List
Tool to delete a contact list. use after confirming that the list is no longer in use.
Delete Linked Agency Account
Tool to delete a linked agency account. use when revoking a linked agency account by its id. use after confirming the account id is correct.
Delete Webhook
Tool to delete a webhook from a contact list by its id. use when removing obsolete or invalid webhooks after confirming list and webhook details.
Get All Confirmed Emails
Tool to retrieve all confirmed email addresses for the client account. use after user completes email confirmation flows to fetch final list.
Get Client Account Settings
Tool to get client account settings such as company, language, timezone, and sender info. use when you need to fetch account configuration before sending campaigns.
Get Client Plan Information
Tool to get client's plan information including addons, email plan, and total contacts. use when you need the current plan details before managing upgrades or billing.
Get client profile details
Tool to get client's profile details like business city, country, phone, and company. use after confirming authentication to fetch client profile info.
Get Contact List Details
Tool to fetch detailed information for a contact list. use after confirming the list id to retrieve all metadata.
Get Filtered Contacts in List
Tool to fetch filtered and paginated contacts from a list by listid. use when narrowing a list via search, filters, and paging.
Get Email Report Forwards
Tool to get forwards report for an email campaign. use after campaign send to export its forwards.
Get Linked Agency Account Details
Tool to get details of a linked agency account. use when retrieving info for a specific linked account by id after confirming the account exists.
Get Linked Agency Accounts
Tool to get list of linked agency accounts. use after linking agency accounts to retrieve all associated accounts.
Get sub account details
Tool to get details for a specific sub account by id. use when needing profile and plan info of a child account.
Get Sub Account History
Tool to get sub account history. use after listing sub accounts to retrieve each account's billing history.
Get Sub Accounts
Tool to retrieve all sub accounts for the client. use when you need to view or manage sub accounts.
Get Sub Accounts Plan List
Tool to retrieve available plans for a sub account. use when you need to determine list and email limits for a specific sub account client id.
Change Password
Tool to change the password for the client account. use when updating account credentials after validating new and confirm passwords match.
Save Security PIN
Tool to save a new security pin for the client account. use when you need to update the account pin after confirming both entries match.

30 actions · scroll to see them all

Frequently asked questions

Ceven uses a combination of polling and webhooks to keep your lists in sync. When a trigger occurs in your connected SaaS tool, the agent calls the add contact to list action to ensure the user is placed in the correct segment immediately. For bulk updates, the agent can pull filtered contacts and compare them against your source of truth, performing a batch of additions or deletions to match the state of your external database. This ensures that your marketing automation flows start the moment a user qualifies, without any manual import of files or waiting for overnight sync cycles.
Yes. Use the patch update client settings action to programmatically change your company name, language, timezone, and sender defaults. This is particularly useful for agencies managing multiple brands where sender information needs to be rotated or updated based on the active campaign phase. The agent can pull the current settings first to ensure only the necessary fields are changed, preventing the accidental overwrite of critical account configuration like your primary timezone or business address, which are required for compliance with email regulations like CAN SPAM.
Benchmark Email enforces specific rate limits on their API endpoints to ensure platform stability. If Ceven encounters a rate limit error, the agent employs an exponential backoff strategy. It will pause the workflow and retry the request after a short delay, increasing the wait time if the error persists. For very large list operations involving tens of thousands of contacts, Ceven automatically chunks the requests into smaller batches to avoid triggering these limits, ensuring that your contact imports or deletions complete successfully without crashing the workflow.
Yes. By using the create webhook action, Ceven can set up a listener on your Benchmark Email list. When a subscribe event occurs, Benchmark Email sends a notification to the Ceven webhook endpoint. This triggers a downstream workflow, such as creating a lead in Salesforce or sending a notification to a Slack channel. You can configure these webhooks for various events including profile updates and cleaned addresses, allowing your entire tech stack to react to changes in your email subscriber base in real time.
The agent uses the get unopens report tool to fetch a list of all recipients who received a specific campaign but did not open it. Once this list is retrieved, Ceven can iterate through those contacts and perform an action in another tool, such as adding them to a retargeting audience in Facebook Ads or tagging them in a CRM as needing a follow up call. This allows you to recover potentially lost leads by switching communication channels for users who are ignoring your emails.
Yes. Ceven can retrieve all sub accounts associated with your main client account and fetch specific details for each. This includes accessing plan information and billing history for child accounts. This capability is designed for agencies that manage email marketing for multiple clients under one roof. The agent can switch context between sub accounts to update settings or pull reports for different clients without requiring you to log in and out of separate accounts manually.
While Ceven can add contacts directly, it is recommended to use the send confirm email verification action for new sign ups. This triggers a double opt in process where the user must click a link in their email to be fully confirmed. Once confirmed, the agent can use the get all confirmed emails tool to verify the success of the flow. This prevents your Benchmark Email account from being flagged for high bounce rates caused by fake or mistyped email addresses entering your lists.
The agent has access to both granular and bulk deletion tools. You can use the delete contact from list action to remove single users, or the delete contact list action to wipe an entire segment. Because deleting a list is a permanent action that removes all associated subscriber data, Ceven is configured to require an explicit confirmation step in the workflow before executing this specific command. This safeguard prevents the accidental loss of your entire marketing database due to a prompt error or logic flaw.

Alternatives to Benchmark Email

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

Mailchimp logoMailchimpConvertKit logoConvertKitGetResponse logoGetResponseAWeber logoAWeber

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