ceven

Botbaba

Syncs chatbot conversations and lead captures into your CRM, automates bot response updates based on external data, and monitors bot performance metrics in real time.

Try Botbaba in Ceven

Ask Ceven anything
Standard

Why use Ceven?

  1. AI native Botbaba integration

    • Describe the outcome and Ceven picks the right Botbaba calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your Botbaba data, across all 42 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke Botbaba access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in Botbaba, when, and on whose behalf.
    • The agent pauses and asks when Botbaba is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach Botbaba.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every Botbaba action to support review and sign off.

Supported tools

Every action Ceven's agents can run on Botbaba, and when to use it.

Send message
Use this to push a specific text or media message to a user via the bot. Common for order updates or appointment reminders.
Get conversation
Pull the full history of a specific chat session to analyze user intent or provide context to a human agent.
Update bot response
Change the answer the bot gives for a specific keyword or intent. Use this to keep pricing or hours current.
List active users
Pull a list of users currently interacting with the bot. Useful for monitoring real time load.
Create bot flow
Define a new conversational path or decision tree via API. Use this to launch seasonal campaigns.
Search chat logs
Query past conversations for specific keywords or phrases to find common customer pain points.
Set user attribute
Assign a tag or value to a user profile in Botbaba, such as lead score or membership tier.
Get bot analytics
Pull metrics on total conversations, drop off rates, and goal completion for a specific bot.
Delete conversation
Remove a chat history record for a specific user. Use this for data privacy or GDPR requests.
Get user profile
Pull the stored metadata and contact details for a specific Botbaba user ID.
Trigger bot event
Manually fire a bot event to move a user to a different stage in the conversational flow.
List bot flows
Pull all configured conversational paths to audit for broken links or outdated logic.

12 actions · scroll to see them all

Frequently asked questions

Ceven provides a unique endpoint for every Botbaba bot you connect. When a user sends a message or completes a flow, Botbaba pushes a JSON payload to this endpoint. Ceven parses the event type and triggers the corresponding workflow immediately. You can filter these events by user ID or intent so that only high value interactions, like a purchase request, trigger a complex workflow while general greetings are ignored. This ensures your automation only runs when necessary and keeps your token usage efficient.
Yes. While the Botbaba API typically handles one response update per call, Ceven can orchestrate a bulk update. You can provide a CSV or a list in a prompt, and the agent will loop through the Update bot response action for every item in the list. This is particularly useful for updating a full catalog of product prices or changing a set of FAQ answers across several different bots simultaneously without manual entry.
Ceven operates at the API level of Botbaba, meaning it is agnostic to the front end channel. Whether your users are chatting via WhatsApp, Facebook Messenger, or a web widget, the data flows through the Botbaba API in a standardized format. Ceven reads and writes to that API, so any channel supported by your Botbaba plan is automatically supported within your Ceven workflows without needing separate channel authorizations.
Botbaba imposes strict API rate limits based on your account tier, and exceeding these can lead to temporary 429 errors. Ceven manages this by implementing an exponential backoff strategy. If the agent hits a rate limit while pushing a large batch of messages, it will pause and retry the request automatically. However, for very high volume bursts, we recommend scheduling your workflows to spread the load over several minutes to avoid hitting the hard ceiling of your specific Botbaba plan.
Ceven can create flows using the Create bot flow action, but this requires a structured JSON definition of the flow logic. The best way to use this is to design a template flow in the Botbaba dashboard and then use Ceven to clone or modify specific variables within that flow for different customers. This combines the visual ease of the Botbaba builder with the scale of AI driven automation.
Ceven uses the Botbaba user ID as the primary key. When a lead is captured, the agent pulls the user profile and searches your CRM for a matching email or phone number. If a match is found, it updates the existing record. If no match exists, it creates a new record and stores the Botbaba user ID in a custom field. This creates a bidirectional link that allows you to track the entire customer journey from first chat to closed deal.
Ceven does not store your Botbaba conversation history permanently. It pulls the transcript in real time using the Get conversation action when a workflow requires it. Once the workflow is complete and the data is pushed to your destination, such as a CRM or ticket, the transcript is cleared from the agent memory. This ensures that your sensitive customer data remains within your controlled systems and not in a third party middle layer.
Yes. This is a primary use case for the Send message action. For example, when a payment is confirmed in Stripe or a package is marked as shipped in Shopify, Ceven can trigger a Botbaba message to notify the user. You just need to pass the Botbaba user ID and the message content. This allows you to move away from generic emails and engage customers on the messaging platform where they are already chatting with your bot.

Alternatives to Botbaba

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

ManyChat logoManyChatChatfuel logoChatfuelTidio logoTidio

Try Ceven on your stack

Plug Ceven on top of the tools you already run. Connect Botbaba and the rest of your stack, describe the outcome, and its agents handle the work end to end, days of it in minutes.

Get started for free