ceven

Demio

Syncs webinar registrations and attendee behavior to your CRM, triggers follow up sequences based on watch time, and manages your event calendar automatically.

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Why use Ceven?

  1. AI native Demio integration

    • Describe the outcome and Ceven picks the right Demio calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your Demio data, across all 6 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke Demio access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in Demio, when, and on whose behalf.
    • The agent pauses and asks when Demio is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach Demio.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every Demio action to support review and sign off.

Supported tools

Every action Ceven's agents can run on Demio, and when to use it.

Create webinar
Use this when you need to set up a new live or automated session, defining the date, time, and registration requirements.
Get webinar details
Pull the full configuration of a specific webinar, including registration settings and current attendee counts.
List webinars
Pull a list of all scheduled, past, or draft webinars to audit your event calendar.
Get registrants
Pull the list of people who signed up for a specific webinar, including their custom registration field answers.
Add registrant
Manually add a lead to a webinar attendee list, useful for importing users from an external landing page.
Remove registrant
Remove a user from a specific webinar list to handle opt outs or cancellations.
Get attendee report
Pull detailed behavior data for a finished webinar, including join time, leave time, and total duration watched.
Get poll results
Pull the answers for every poll conducted during a session to identify common pain points.
Get questions
Pull the list of questions submitted by attendees during the live Q and A session.
Update webinar
Change the date, time, or settings of an existing webinar. Use this to reschedule events quickly.
Delete webinar
Permanently remove a webinar and its associated registration page from the account.
Search registrants
Query the registrant list by email or name to check if a specific lead is already signed up.

12 actions · scroll to see them all

Frequently asked questions

Ceven monitors the specific event hooks provided by Demio to distinguish between someone who simply signed up and someone who actually showed up. When the webinar starts and the user joins, the agent triggers an attendee event. This allows you to build workflows that treat a no show differently than a live viewer. For example, you can send a recording to the no show and a thank you note with a calendar link to the attendee. This distinction is handled in real time so the sales team can reach out while the prospect is still thinking about the presentation.
Yes. Ceven pulls the watch time data from the attendee report once the session concludes. You can set specific thresholds, such as twenty minutes or seventy percent of the total duration, to trigger different downstream actions. This is highly effective for lead scoring, as a user who watches the entire pricing section is a much warmer lead than someone who leaves after two minutes. The agent can then move these high intent users into a priority sequence in your CRM or notify a representative via Slack immediately.
Absolutely. Ceven can interact with both live and automated webinar types. For automated sessions, the agent can manage the recurring schedule and ensure that every time a new user registers for a pre recorded event, their data is synced to your marketing tools instantly. This means your lead generation continues to run in the background without any manual data movement. You can use Ceven to rotate which automated webinar is active based on the current marketing campaign or the specific landing page the user arrived from.
When a webinar is deleted, the Demio API removes the associated record. Ceven can be configured to either keep the historical data in your CRM for record keeping or to mirror the deletion by archiving the related records in your downstream tools. Most users choose to keep the data but mark the lead source as an archived event. You can define this behavior in the workflow settings to ensure your reporting remains accurate even after the event page is no longer live on the web.
Yes. Ceven pulls the specific answers each attendee gave during the poll segments of your webinar. You can map these answers to custom fields in your CRM. For instance, if a poll asks about company size and the user selects fifty to one hundred employees, Ceven updates the account size field in your CRM automatically. This allows you to segment your follow up emails based on the actual needs and characteristics expressed by the lead during the live session rather than relying on static registration data.
One important quirk is that Demio imposes strict rate limits on their API endpoints to ensure platform stability. If you are attempting to sync thousands of registrants from a massive event in a single burst, you may encounter 429 too many requests errors. Ceven handles this by implementing an exponential backoff strategy, meaning the agent will automatically pause and retry the request after a short delay. While this prevents data loss, it means that extremely large data syncs might take a few extra minutes to fully complete during peak traffic periods.
Ceven dynamically maps the custom fields you create in Demio to the corresponding fields in your connected tools. When you add a new question to your registration form, such as industry or job title, the agent detects the new field in the API response. You can then tell the agent exactly where that piece of data should go in your CRM. This ensures that you get all the rich intent data you collected during the signup process without having to manually map every new field every time you launch a different webinar series.
Yes. The agent can pull all the questions asked during the session and send them to an AI model to be categorized by topic or sentiment. Once categorized, Ceven can draft suggested answers for your team to review or push the questions directly into a support ticketing system like Zendesk as a follow up task. This ensures that every attendee who asked a question receives a personalized response, which significantly increases the conversion rate from attendee to qualified lead by demonstrating a high level of attention to detail.

Alternatives to Demio

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

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Plug Ceven on top of the tools you already run. Connect Demio and the rest of your stack, describe the outcome, and its agents handle the work end to end, days of it in minutes.

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