ceven

Detrack

Syncs every delivery status and vehicle location into your operations hub, automates customer arrival alerts, and reconciles proof of delivery documents against orders.

Try Detrack in Ceven

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Why use Ceven?

  1. AI native Detrack integration

    • Describe the outcome and Ceven picks the right Detrack calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your Detrack data, across all 19 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke Detrack access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in Detrack, when, and on whose behalf.
    • The agent pauses and asks when Detrack is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach Detrack.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every Detrack action to support review and sign off.

Supported tools

Every action Ceven's agents can run on Detrack, and when to use it.

Add Collection
Use this when you need to schedule a new pickup job after gathering the collection address and time window.
Delete All Collections
Purge every collection record for a specific date. Use this only after explicit confirmation to clear old data.
Delete All Deliveries
Clear all delivery records for a specific date to prepare for a new schedule upload.
Delete Delivery
Remove specific deliveries by date and delivery order number. Use this to fix manual entry errors.
Edit Delivery
Update delivery details like address or time for a specific order number. Use this for route changes.
List Jobs
Pull a list of jobs filtered by date, status, or country to monitor daily progress.
Search
Query for specific deliveries, collections, or vehicles using custom criteria.
View All Collections
Retrieve every collection job currently stored in the system to audit pickup volume.
View All Deliveries
Pull all delivery jobs for a specific date to check completion rates.
View All Vehicles
Get a full list of vehicles in the account to check fleet availability.

10 actions · scroll to see them all

Frequently asked questions

Ceven connects to the Detrack API to poll vehicle coordinates and job status updates at regular intervals. When a driver updates a job to delivered or arrives at a waypoint, Detrack triggers an event that Ceven captures. The agent then maps this location data against your predefined customer zones to trigger automated alerts. Because it operates in real time, your team sees exactly where the fleet is without needing to keep the Detrack dashboard open. This allows you to build workflows that alert customers when a driver is within five kilometers of their address, improving the first time delivery rate significantly.
Yes. You can build a scheduled workflow that uses the delete all deliveries or delete all collections actions. For example, you can set a rule to purge all delivery records older than ninety days every Sunday at midnight. This keeps your Detrack environment clean and ensures that search queries remain fast. We recommend adding a backup step where Ceven first exports the delivery data to a data warehouse or a spreadsheet before executing the delete command, ensuring you maintain a permanent record for tax or compliance purposes while keeping the live system lean.
Detrack handles offline data locally on the driver app and syncs it once a connection is restored. Ceven processes these updates as soon as they hit the Detrack cloud. If a delivery was signed for at noon but the driver only gains signal at two, Ceven sees the original timestamp of the signature. You can build a workflow that flags any delivery where the sync delay exceeds four hours, allowing your dispatch team to investigate potential connectivity issues in specific rural zones or verify if a driver is experiencing hardware problems.
Yes. Detrack imposes a hard limit of one hundred items per API call for the edit delivery and delete delivery endpoints. If your workflow needs to update five hundred deliveries, Ceven automatically handles the batching process. The agent splits the request into five separate calls of one hundred items each and monitors each response to ensure no record is skipped. This happens in the background, so you only see one successful completion message in your workflow log, but it is important to account for this when calculating the total execution time for massive fleet updates.
When a driver captures a signature or photo in Detrack, the system generates a URL for that asset. Ceven can pull these URLs during a list jobs or search call and then push the image files into your own storage system like AWS S3 or attach them to a customer record in Salesforce. This means your sales and support teams can view proof of delivery without ever needing a Detrack login. You can also trigger a workflow that emails the proof of delivery to the customer automatically as soon as the status changes to completed.
Ceven can manage the association between jobs and vehicles using the edit delivery action. By pulling your list of available vehicles and comparing it to the pending job list, the agent can suggest optimal assignments or execute them based on logic you define. For instance, you can create a rule that assigns heavy loads only to vehicles flagged as trucks in your vehicle list. Once the logic is confirmed, Ceven pushes the updates to Detrack, and the drivers see the new assignments on their mobile apps immediately.
Yes. Since the list jobs action allows filtering by country, Ceven can run separate workflows for different regions. You can set up a workflow that summarizes delivery performance for the UK fleet and another for the Australian fleet, then sends those reports to different regional managers. The agent handles the filtering at the API level, ensuring that data from one region does not bleed into the reports of another. This is particularly useful for global logistics firms that want centralized visibility but localized operational control.
Ceven uses secure API authentication to communicate with Detrack. Your credentials are encrypted at rest using industry standard encryption. We follow the principle of least privilege, meaning the agent only accesses the endpoints required to execute your specific workflows. All data transmitted between the two platforms is encrypted in transit via TLS. You can review the audit logs in Ceven to see every single API call made to Detrack, including the timestamp and the specific action taken, providing full transparency into how your delivery data is being moved.

Alternatives to Detrack

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

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